We’re thrilled to share our latest case study that shows how partnering with Ethos Support helped them hit a hole-in-one in customer service! ⛳️ Before our collaboration, SwingLogic was facing some rough terrain: slow response times, inconsistent service quality, and a lack of technical know-how among support agents. But we took a swing at the challenge and got to work! With a tailored hybrid support model, we brought in a dedicated team of golf-loving experts ready to tackle customer inquiries like pros. 🏌️♂️ In just 2 weeks, we turned things around—resulting in a stunning 72% improvement in response times! Davis Cosgrove, SwingLogic’s Director of Operations, said it best: "Partnering with Ethos Support has been a game-changer for SwingLogic!" 💪 Curious about how we can help you drive your support to the next level? Check out the full case study 👉
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