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For operators in unattended retail, finding the right technology partner is key to expanding your business. Our latest blog shares practical tips to help you choose a partner that will streamline your operations, improve customer experience, and support your growth. Click the link in the comments to read more.

Get ready to take your retail strategy to the next level with mobile self-scanning technology! Tune in with two Diebold Nixdorf retail experts during RETHINK Retail's upcoming webinar to learn how to streamline your customer's journey.  Register now! #retailtechnology #retailinsights #retailsolutions #mobileretail

Get ready to take your retail strategy to the next level with mobile self-scanning technology! Tune in with two Diebold Nixdorf retail experts during RETHINK Retail's upcoming webinar to learn how to streamline your customer's journey.  Register now! #retailtechnology #retailinsights #retailsolutions #mobileretail

Do you work in or have an interest in retail? 🛒 Today on our GoContact blog we are launching a very practical article: trends, challenges and practices to improve the customer experience strategy in the retail sector. 🔝 Find out about the current state of this sector, which like many others is constantly changing, and get ahead of 2025 with some practical tips. 👉 https://lnkd.in/dFQ_j2az #RetailSector #CustomerService #ContactCenter #Retail #GoContact

𝗨𝘀𝗶𝗻𝗴 𝗗𝗶𝗴𝗶𝘁𝗮𝗹 𝗘𝗻𝗮𝗯𝗹𝗲𝗺𝗲𝗻𝘁 𝗳𝗼𝗿 𝗠𝗼𝗿𝗲 𝗘𝗳𝗳𝗶𝗰𝗶𝗲𝗻𝘁 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 𝗶𝘀 𝗥𝗲𝘃𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝗶𝘇𝗶𝗻𝗴 𝘁𝗵𝗲 𝗥𝗲𝘁𝗮𝗶𝗹 𝗜𝗻𝗱𝘂𝘀𝘁𝗿𝘆! Retailers are embracing digital tools to improve communication, streamline inventory management, and enhance customer experiences across multiple locations.   𝘐𝘮𝘢𝘨𝘪𝘯𝘦 𝘳𝘦𝘵𝘢𝘪𝘭 𝘵𝘦𝘢𝘮𝘴 𝘱𝘳𝘰𝘷𝘪𝘥𝘪𝘯𝘨 𝘰𝘶𝘵𝘴𝘵𝘢𝘯𝘥𝘪𝘯𝘨 𝘴𝘦𝘳𝘷𝘪𝘤𝘦 𝘸𝘩𝘪𝘭𝘦 𝘴𝘦𝘢𝘮𝘭𝘦𝘴𝘴𝘭𝘺 𝘤𝘰𝘭𝘭𝘢𝘣𝘰𝘳𝘢𝘵𝘪𝘯𝘨 𝘢𝘤𝘳𝘰𝘴𝘴 𝘴𝘵𝘰𝘳𝘦𝘴 𝘢𝘯𝘥 𝘥𝘪𝘨𝘪𝘵𝘢𝘭 𝘱𝘭𝘢𝘵𝘧𝘰𝘳𝘮𝘴.   Research shows that retailers adopting digital-first strategies have seen significant improvements in operational efficiency and meaningful increases in customer satisfaction and loyalty.   What challenges are you facing in adopting these technologies? Let’s exchange ideas!

🚀 **Unlocking Value with Mobile Trade-In Programs: Key Performance Indicators (KPIs) to Track** 📱 As the mobile industry continues to evolve, trade-in programs have become a vital part of the ecosystem. They not only offer consumers a cost-effective way to upgrade their devices but also support sustainability by promoting the reuse and recycling of old phones. To ensure the success of these programs, it's crucial to monitor the right KPIs. Here are the top KPIs to keep an eye on: 1. **Trade-In Rate**: The percentage of total sales that include a trade-in. This KPI helps measure the adoption and popularity of the trade-in program among customers. 2. **Average Trade-In Value**: The average monetary value offered for traded-in devices. This helps assess the competitiveness of the trade-in offers and their attractiveness to customers. 3. **Customer Retention Rate**: The percentage of customers who trade in their devices and continue to stay with the brand. High retention rates indicate customer satisfaction and loyalty. 4. **Turnaround Time**: The average time it takes to process a trade-in from device submission to final evaluation. Faster turnaround times improve customer experience and operational efficiency. 5. **Refurbishment Rate**: The percentage of traded-in devices that are refurbished and resold. This KPI highlights the effectiveness of the refurbishment process and the program's contribution to sustainability. 6. **Resale Value Recovery**: The percentage of the trade-in value recovered through the resale of refurbished devices. This measures the financial efficiency of the trade-in program. 7. **Customer Satisfaction Score (CSAT)**: Feedback from customers regarding their trade-in experience. High satisfaction scores reflect a positive customer experience and program success. By focusing on these KPIs, companies can optimize their trade-in programs, drive customer satisfaction, and contribute to a more sustainable mobile industry. 🌿📈 #TradeIn #MobileIndustry #KPIs #CustomerSatisfaction #Sustainability #TechInnovation

🚀 The biggest challenge for any growing business? "It’s the disconnect between technology and operations" Here’s the harsh truth: without structured operations, even the most advanced tech can fall flat. 👎 Imagine this: 1. A customer books an appointment online, but the store doesn’t get the memo, leading to confusion at the door. 2. Or a quote is given online but isn’t communicated to the team on the ground. 3. Store operators have to manually re-enter details the customer already submitted online. Frustrating, right? These small missteps hurt customer satisfaction and can erode the brand’s reputation over time. At UniverCell Canada, we’ve faced these challenges—and learned from them. By building a robust CRM and automating workflows, we’ve aligned customer interactions from start to finish. Now, every customer journey—from the initial call to the final POS billing—is seamless and tracked. 🔔 Shoutout to our Customer Success Manager, Asad Bilal, for championing these operational efficiencies to ensure each customer experience is smooth and reliable. #UniverCell #Cleantech #BusinessGrowth #CustomerExperience #OperationsManagement #TechInnovation #Automation #CRM #CustomerSatisfaction #DigitalTransformation #EfficiencyMatters #SeamlessOperations #BrandReputation #BusinessSolutions #Leadership #CustomerSuccess

Educating your store colleagues about the importance of elevating customer service is one thing. Asking them to be increasingly impressive and efficient while also coping with staffing shortages and keeping an eye on profitability is another entirely. But that’s where technology can make a massive difference. For everyone involved. ➡ Our dedicated report explores how technology is helping to make an overall positive impact on colleagues’ effectiveness and future outlook. Get an inside view of store colleagues’ preferences and expectations for a more flexible and tech-inspired retail environment. And discover how teams feel technology can help enrich their interactions with savvy, well-informed customers in a way that delivers benefits for both parties. 💡 Read the report here: ⤵ https://lnkd.in/echQUG8A #Retail #Technology #Productivity #ZebraEmployee

Struggling to keep customers happy all year? A free webinar unpacks how retailers can master customer experience, from staffing to service! Learn how to win year-round with expert strategies. #retail #CX https://lnkd.in/ee5GTV8i

“If it ain’t broke don’t fix it” “Our team is small, it doesn’t need that type of fancy software” “Contact Center subscriptions cost more and our current process is working just fine” Just fine? There doesn’t always have to be a screaming problem for there to be an improved solution. 💡 3 Ways Contact Center Software Drives ROI for Your Customer Service Team 1️⃣ Increased Efficiency: Automation tools like AI-driven routing and self-service options reduce call handling times, letting agents focus on complex issues. 2️⃣ Enhanced Customer Experience: Real-time insights and omnichannel support ensure faster resolutions and improved satisfaction, driving loyalty. 3️⃣ Data-Driven Decisions: Analytics empower managers to identify trends, optimize performance, and improve KPIs, boosting team productivity and outcomes. Investing in the right contact center software transforms customer service from a cost center to a growth driver! #CustomerExperience #ContactCenter #ROI