The CFPB has made its stance clear on product refunds, and it’s a message you can’t afford to ignore. Yesterday's op-ed by Rick Hackett, F&I Sentinel board member and former CFPB assistant director, dives into the bureau’s emphasis it has placed on consumer protection by ensuring F&I product refunds are handled appropriately. Learn how these guidelines could affect your business practices and what steps you can take to stay compliant while prioritizing customer care. 🔗Read the full op-ed: https://hubs.ly/Q02_lbpT0
F&I Sentinel’s Post
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A Freelance "Supply Chain Business Consultant" to help customers in resolving their problems in day to day life, either by resolving via a software recommendation or a process change recommendation or both.
Country Delight when customer pays for membership, it is there money, not your free trial. when customer pauses membership, it is meant to be paused until removed pause. You cannot have a policy of pausing for only few days and start counting membership days even during paused days. It doesn't matter how good your product is, when you are not following right business principles. Your customer service team, escalations team are quick to close the account rather refund the membership days consumed during pause days.
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The best part of it??? You can enjoy peace of mind knowing you will receive payments on time without worrying about customer defaults 😋 Learn more at https://lnkd.in/gDVjT-ix
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CEO - Pied Piper Helps Brands Improve the Omnichannel Sales & Service Performance of their Retailers - Data Science Calculates Best Practices - AI/ML Measures / Reports / Improves Behaviors
New data: 13% of the time on average (1 out of 8) service customers of the top 20 dealer groups hang up the phone having failed to schedule an appointment – usually because they haven’t been able to speak with a service advisor – because the call was never answered, or they were left on hold forever, or were stuck in a phone tree, or went to voicemail. Why is this so important? The large dealer groups tell us that when they lose a service customer – especially a customer with a 5-6-7 year-old car – that customer is gone forever. And the most unfortunate way to lose those customers is for them to simply not be able to schedule service.
Senior Program Manager - Pied Piper - Helps brands & dealer groups improve the omnichannel sales & service performance of their retailers
How effectively do the large dealer groups provide a quick, easy and quality service telephone experience for their customers? Pied Piper just released the 2024 Service Telephone Effectiveness (STE) Study, which measured and ranked the performance of the top 20 national dealer groups. Why is this so important? – Because a customer’s ability to schedule service has a direct impact on customer loyalty. Customers who find scheduling service difficult vote with their feet by moving to another dealership or independent shop, or postponing service. More info here: https://lnkd.in/gQGDTWn
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The Customer Transaction Record is logically the customer’s property since he/she was responsible for its creation. If the customer does not purchase a product or service, the transaction record is not created. So why do many merchants/service providers retain a copy of customer transaction records and the associated customer profile in their databases? How does this process work, and what can we do to reverse the ownership such that the CTR is exclusively owned by the customer and shared anonymously with a merchant/service provider only with the customer’s consent? https://lnkd.in/gaYuab74
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Dive into our latest blog to uncover the difference between traditional merchant accounts and modern payment gateways. From cost-effectiveness to customer trust, learn which option suits your business best. Check out our blog: https://lnkd.in/gmRa2eVF
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Why Trust Badges Matter Trust badges are more than mere icons; they're your site's vote of confidence, assuring customers that their data is protected and their transactions secure. For a full guide on acquiring and using trust badges to bolster your site's credibility and customer peace of mind, click here: https://buff.ly/2VL6TIa
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How easy is it to get help when something goes wrong with a parcel delivery? Ofcom introduced more specific guidance on complaints resolution for parcel operators over a year ago, but our data shows little has changed so far. We know from previous research that consumers struggle to complain about parcel deliveries gone wrong and that more often than not they face further problems when trying to make a complaint. And we've consistently flagged complaints as a low scoring area in our annual Parcels League Table, with only 1 parcel company scored above 3 stars on customer service this year. To improve the complaints process for consumers, we want to see parcel companies prioritise improvements on: ✔ Accessibility - introduce multiple accessible channels of communication ✔ Speed - offer problem resolution within a reasonable timeframe ✔ Clarity - provide transparent and direct communication of the process To find out more, read our new blog by Kirstin Latimer here 👇 https://lnkd.in/eTafsUgS
1 year on from Ofcom’s complaints guidance: Is it any easier to complain about a parcel delivery…
wearecitizensadvice.org.uk
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It's #TrustpilotTuesday and we're celebrating another superb piece of customer feedback, this time for the service delivered by Lee. 👏 To experience the elite PCG service for yourself, get in touch. #MoreThanJustABusiness #CustomerFeedback #VerifiedReview
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FBR's Rs1 Point-of-Sale fee, intended for documentation and customer rewards, lacks transparency and accountability, raises concerns Read: https://lnkd.in/d5muN-AS
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