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Ive now reported you to the BBB+ asking for damages where your user ratiing is 1 of 5. Ive also sent a legal notice. I will bring you to small claims court for Stokastic. You've cost me a substancial amount of money now. Instead of an IT associate that could fix my corrupt profile a account associate contacted me after 2 weeks? This is the worst customer service ever. I have used your platform from 2016 and this is how you treat peole?
It took me going on linked in to get a reply and this is it. Mind you when on the app the button wont even bring up files to upload. On the site Ive uaed to large a photo and got an over 2mb error. I also copied somebody elses logo from fanduel and that just gets an error. I also have the below from skotastik. Ron Roach (Stokastic.com) Nov 26, 2024, 10:46 AM CST Hi Stephen, I had a person who was having the same trouble you were. They spoke to a live agent from Fanduel support, and their issue was resolved. I stressed to that person that they should not allow a live representative to end the support ticket without ensuring that the problem they were having was fixed on their end. I want to suggest the same course of action for you here. Regarding your account cancellation, you can cancel it at any time and still get service until your subscription is set to renew. I get an email after 2 weeks and it says if i follow skotastiks directions ill have no problems. They even tried to say theybare A+ on the BBB. Look them up. Lol.
Another day with no customer support
Systems Admin | Cyber Security Engineer | Security Analyst | Network Administrator | IT Support Specialist
3dDoes nobody work in customer support there? Ive tried 10 times, chatted and nobod ever emailed me. But I guess thats normal because on the BBB site youbhave a 1 out of 5brating because of bad customer service.I havent been able to put up a skotastic avatar on my profile for weeks now. They give me a $100 discount and a free month when I win. When Inuse your app the change profile button is just dead. It doesnt bring up files or anything else. On the website I just keep getting an error. Not the pic is to large error. I got that one to pop up on purose. But justban error. My old rotogrinders pic also disappeared. So now youve cost me $100 for the discount and a free month which is $199. Thats $299 now. I have also had money frozen in your stock for years. I suggest you my account fixed or Ill put this everywhere I can.