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Discover how CXLink surveys go beyond gathering feedback—they enable real-time, actionable insights to enhance customer engagement. Watch our explainer video to see CXLink surveys in action!

Fresh scale and polish done 🦷✨ How well do you understand your contact reasons? How accurately do you capture post call dispositions to understand the reasons your customers engage with you? Is your contact born from failure or is it value adding? In order to reduce demand we need to understand why that demand is there in the first place and what your customers want? We can do that with speech analytics tools or post call wrap up codes or even so rudimentary 5 bar gate analysis but until we know this it’s hard to switch off demand and do analysis to drive process improvement? How well do you capture your customer contact and demand? If you’re struggling drop me a message as we’ve some amazing tools that can fast track the insight and help you fast track your process improvement initiatives! Drop a comment below if you’d like to fast track your insights

Give customer service agents real-time answers, using AI-driven knowledge management. Learn more in the Gartner® Market Guide: http://spr.ly/6040tByCp

Give customer service agents real-time answers, using AI-driven knowledge management. Learn more in the Gartner® Market Guide: http://spr.ly/6044SNeIG

Give customer service agents real-time answers, using AI-driven knowledge management. Learn more in the Gartner® Market Guide: http://spr.ly/6040tOgAO

Give customer service agents real-time answers, using AI-driven knowledge management. Learn more in the Gartner® Market Guide: http://spr.ly/6043SYuL5

Give customer service agents real-time answers, using AI-driven knowledge management. Learn more in the Gartner® Market Guide: http://spr.ly/6040tbnPu

Give customer service agents real-time answers, using AI-driven knowledge management. Learn more in the Gartner® Market Guide: http://spr.ly/6048t8hA0

Speed matters, but fast is only fast when compared to the competition. How do you know what ‘fast’ or ‘excellent’ looks like for your team? At DX, our extended benchmark segments provide critical context, so you’re not looking at cycle time or deployment frequency in isolation. Compare your metrics against similar industries or company sizes to understand where you stand, identify where to improve, and act with confidence. Learn more here 👉 https://lnkd.in/gsQRWZWz

Discover how research surveys can elevate your small business in our latest blog! Understand the power of customer insights and market data to refine your strategies and achieve competitive success. Dive into the details here: https://bit.ly/4c9Zo3h #SmallBusinessSuccess #MarketResearch #CustomerInsights #SurveyStrategy #BusinessGrowth #CompetitiveEdge #MarketAnalysis #StrategyRefinement #DataDrivenDecisions #SurveySolutions