As Julieann Thurlow wraps up her term as Chair of the American Bankers Association, she leaves us with a powerful reminder: in a world increasingly driven by digital transactions, banking must retain its human touch.
Thurlow, who also serves as CEO of Reading Cooperative Bank, has championed the resilience and adaptability of community banks, urging the industry to innovate without losing sight of the people it serves.
In her recent interview with American Banker, she touches on several themes critical to the future of banking:
🔹 Tech and Trust: In an age of rapid digital transformation, banks must continue to seek opportunities foster trust and transparency within their communities and offer creative, tech-forward solutions that solve the client's needs while maintaining the personal connection.
🔹 Navigating Regulatory Waters: The need for vigorous advocacy to ensure regulations support—rather than hinder—banks' ability to meet local needs effectively.
🔹 Community Impact: Community banks will continue play an essential role in driving local economic growth and capital access, serving areas and specific communities that larger institutions overlook.
As Thurlow transitions from her role, her vision for a more connected, people-centric banking experience is one that resonates across the industry. Her insights remind us that while technology and regulation evolve, staying grounded in community and purpose remains key to the future vibrancy of the community banking landscape.
For more of Thurlow’s reflections on the future of banking, check out her interview with American Banker: https://lnkd.in/gTtrAcJD
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2dYay! Marie. ❤️❤️❤️