This scenario is a dream for many customers: technician on time, repairs done quickly and smoothly, and great communication all throughout. But achieving this ideal state isn't always as easy as it seems. Sometimes breakdowns can occur somewhere along the line that can impede not only on the operations, but also on the overall customer experience. Addressing these breakdowns head-on helps prevent these instances from ballooning out of proportion and builds more trust between you and current (and future) clients. If you want to find out how to address the most common breakdowns and what drives positive reviews in repair and maintenance companies, comment below and we'll send you a link to our report ⬇
