Forethought’s Post

Join us for The AI Promiseland: How to Transform and Embed CX Across Your Organization, a must-attend webinar that will show you how AI can drive growth, empower your team, and create a culture centered on customer success. Save your seat here: https://lnkd.in/efmgmh2N Our expert speakers will walk you through: 🛤 The step-by-step journey to AI success, with real-world examples. 💪 Strategies to upskill agents, empowering their career advancement. 💡 Insights into using AI to boost team efficiency and enhance customer experiences. Don’t miss this opportunity to redefine what CX means for your organization. #AISuccess #TeamEmpowerment #CXTrends

Balancing AI Efficiency with Human Empathy At our recent event, 𝐀𝐈 𝐄𝐥𝐞𝐯𝐚𝐭𝐞: 𝐃𝐫𝐢𝐯𝐢𝐧𝐠 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐂𝐞𝐧𝐭𝐫𝐢𝐜𝐢𝐭𝐲 𝐢𝐧 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐜𝐜𝐞𝐬𝐬 𝐑𝐨𝐥𝐞𝐬, with Shalaka Verma, we explored how AI can streamline workflows while still maintaining the critical human connection needed for customer success. AI can help prepare professionals for interactions, but building trust and loyalty requires meaningful human touch points.   Want to empower your Customer Success team with the latest AI-driven strategies? 𝐒𝐜𝐡𝐞𝐝𝐮𝐥𝐞 𝐚 𝐃𝐞𝐦𝐨 with AntWalk and prepare your workforce for the future of customer success! 👉 https://rb.gy/vxgwq6 #ai #customercentricity #customersuccess #humanempathy #aitechnology #workforcetransformation #businessgrowth #trustbuilding #futureofwork #customerloyalty #workflowautomation #strategicleadership #aienablement #emergingtechnologies #skilldevelopment #leadershiptransformation #businessinnovation #teamempowerment #aipowered #digitaltransformation #customerexperience #leadership #antwalk #event #demo

#AICareChallenges #AICustomerService The age of generative AI (gen AI) is upon us, and it's reshaping the customer care landscape like never before. As the surveyed data from McKinsey reveals, a staggering 80% of organizations predict growth in their gen AI investments for internal use cases. This overwhelming trend underscores the immense potential of this technology to revolutionize customer experiences. As a practitioner, I must say that realizing the full potential of gen AI is not an easy cup of tea. Customer care leaders face a daunting challenge of scaling AI interventions from pilot to production. This transition is often riddled with complexities, from ensuring seamless integration with existing systems to fostering organizational-wide adoption. The statistics shown in the image reveal the top interests of industry leaders in leveraging the AI technology: 1) Customer self-service and text bots 2) Customer intelligence from conversations 3) Customer experience hyper-personalization 4) Knowledge-based searchability. These applications hold the promise of enhancing customer satisfaction, driving operational efficiencies, and unlocking new revenue streams. However, as Gen AI capabilities advance at a fast-pace, establishing 1) Robust governance frameworks, 2) Improving data quality, 3) Streamlining internal system integration and 4) Interoperability, 5) Developing fallback plan, and 6) Cultivating AI literacy within organizations will become critical imperatives. Failure to do so can lead to unintended consequences, such as bias, privacy breaches, and regulatory non-compliance. I firmly believe that addressing these challenges head-on is the key to unlocking the full potential of Gen AI in customer care. It requires a holistic approach, encompassing strategic planning, cross-functional collaboration, and a culture of continuous learning and adaptation. Only by navigating these complexities an organization can truly harness the power of Gen AI to deliver exceptional customer experiences, drive innovation, and gain a competitive edge in an increasingly digital-centric world. #DigitalTransformation #FutureofCX #AIMaturity #AIStrategy #ResponsibleAI #EthicalAI #CustomerCare #CustomerExperience #AIScaling #AIGovernance #Involve2Resolve

Unlock the power of #AI to elevate your #CustomerExperiences! 💡✨ From hyper-personalization to empowering employees, discover how AI-powered solutions are transforming CX. Here are some key takeaways from our recent event “AI and CX: Redefining customer experience and products” - Boost productivity: Organizations can use AI to pinpoint focus areas and deliver outstanding customer and community experiences - Prioritize with #ProductThinking: Leverage product thinking to make strategic AI investments that enhance CX and deliver quick value while staying agile - User safety and empowerment: Ensure user safety and greater access when leveraging new tech. - Collaborative experimentation: Start with internal experimentation to drive innovation through collaboration. Missed the live session? Watch it on demand now: https://ter.li/lg8y3k

- Combine perceptive and analytical AI to provide expert-level device assessments for customers, improving trust and satisfaction. Example: Implement perceptive AI to assess camera condition and analytical AI to evaluate overall device grade for accurate trade-in values. - Develop AI-powered diagnostic tools for personalized issue resolution, reducing wait times and enhancing customer satisfaction. Example: Utilize analytical AI to offer step-by-step tutorials or alternative solutions for device care issues, increasing self-service success rates. - Integrate generative AI for conversational interfaces that handle complex queries and provide tailored solutions, elevating customer interactions and improving conversion rates. Has your business leveraged the power of AI to enhance customer experiences? How do you see AI transforming your industry in the near future? Join the conversation! #AIinCX #CustomerExperience #DataAnalytics #GenerativeAI #IndustryInnovation Learn more about this topic here: https://lnkd.in/eiusQaZc At Grow Scale Win™, we use AI to enhance productivity and efficiency. The AI Growth System® provides a holistic approach to business growth with a personalized strategy and AI-powered tools for lead generation, nurturing prospects, and closing sales. Learn more at www.growscale.win. DM us with any questions.

The rise of AI in customer support presents both opportunities and challenges. 🌟 As businesses race to automate, they encounter key hurdles like maintaining personalization and balancing the human touch with AI efficiency. In my experience, I’ve seen that while AI can streamline responses, customers still crave empathy and human-like interactions. 🤝 To thrive, organizations must address these questions: 1. How do we train AI to truly understand our customers? 2. What processes work best to blend AI capabilities with human support? 3. How can we ensure our customers trust AI systems with their data? At InnoBotZ, we specialize in creating balanced AI solutions that empower support teams while enhancing customer experiences. Let’s discuss how we can help your business navigate this transition! 🚀 Book a meeting: https://lnkd.in/dyv5fiTk #AI #customersupport #automation #empathy #technology #personalization #trust #datascience #innovation #businessgrowth #userexperience #digitaltransformation #support #customerjourney #integration #skills #training #futureofwork #AIethics #customerexperience #serviceexcellence #techtrends #businessstrategy #teamwork #collaboration #efficiency #automationtools #clientengagement #leadership #AIimplementation #supportagents #disruption #jobtraining #upskilling #AItools #customerneeds #communication #dataanalytics #humanresources #businesssolutions #InnoBotZ #supportautomation #engagement

💡 Generative AI is changing the game for customer experience and success 💡 It’s incredible how much GenAI is transforming the way companies engage with customers. From supercharged chatbots to personalised recommendations, AI is helping businesses deliver faster, more intuitive, and truly tailored experiences. No more one-size-fits-all responses. With GenAI, we can tap into real-time data to create conversations that feel human, anticipate needs, and solve problems before they even arise. It’s about giving customers what they want, when they want it, and making the entire journey smoother. And for teams in customer success, it’s a game-changer - automating the repetitive, freeing up time for more strategic, relationship-building work. Excited to see where this technology takes us next! 🚀 #GenerativeAI #CustomerExperience #CustomerSuccess #TechInnovation #AIinCX

AI is becoming the backbone of CX but there are still a lot of questions surrounding which use case to start with first, what are the realities of implementation and how to uncover and quantify value from AI. That’s why TheLoops is bringing together industry experts to help leaders uncover how AI can go from "buzzword" to a business impact. Join us for our upcoming event: AI in Action: Support and CX. When: Wednesday, December 4th, 9:00 AM - 11:30 AM PST Where: Virtual (Join from anywhere!) Here’s what you can expect: -Realize AI’s Potential in CX: Identify the right use cases, overcome adoption challenges, and improve accuracy in AI integration. -Overcome Common AI Challenges: Gain insights on how to address the key obstacles in implementing AI for support and success. -Empower Agent Efficiency: Learn how AI can enhance agent productivity, resolve issues faster, and boost customer satisfaction. -Drive Measurable ROI: Unlock the full potential of AI to achieve measurable business outcomes and maximize your ROI. This isn't just another AI webinar! You'll walk away with real strategies, actionable insights, and a roadmap to elevate your support and CX Operations. RSVP here to secure your spot- https://lnkd.in/dPH8QRxK #customerexperience #ai #customersupport

Introducing our AI Solutions service! Discover how AI can streamline your processes and drive innovation across your organization. From automating routine tasks to enhancing customer engagement, our tailored AI solutions are designed to meet your unique business needs. Why Choose Our AI Solutions? ✅ Increase Efficiency: Automate repetitive tasks and free up valuable time for your team. ✅ Drive Innovation: Leverage advanced analytics and machine learning to stay ahead of the competition. ✅ Enhance Customer Experience: Use AI to personalize interactions and improve satisfaction. Ready to transform your business? Book a free consultation today and let us help you harness the power of AI! #AISolutions #Innovation #BusinessEfficiency #DigitalTransformation #AIConsulting #Automation #CustomerExperience #TechForBusiness

Beyond automating routine tasks and personalizing customer interactions, AI support tools like Maven serve as powerful enablers for organizations. Imagine having your best knowledge, insights, and strategies centralized in one place, accessible to your team whenever they need it. AI doesn’t just automate—it empowers. It takes the collective expertise of your organization and makes it instantly available, ensuring that every team member, from new hires to seasoned veterans, has access to the information they need to succeed. It’s about turning data into action and enabling your team to focus on what truly matters—building strong, lasting relationships with your customers. As we continue to explore the potential of AI, let’s not just think about efficiency gains or cost savings. Let’s think about how these tools can be used to elevate our teams and redefine what’s possible in customer engagement. Want to enable your team? Comment below and let’s chat more! #AI #CustomerExperience #DigitalTransformation #Innovation #MavenAGI