At 4 Eyes Compliance Solutions, we’ve seen the difference between good Heads of Onboarding/KYC and truly GREAT ones ✨
Miss the mark on hiring the right leader, and here’s what you risk:
• Onboarding priorities hijacked by other teams (yes, you know who you are!)
• Your fintech balancing on a tightrope between compliance chaos and commercial compromise
So, what sets the great ones apart? Here are the 𝟱 𝗲𝘀𝘀𝗲𝗻𝘁𝗶𝗮𝗹 𝘁𝗿𝗮𝗶𝘁𝘀 we’ve observed:
𝟭. 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿-𝗖𝗲𝗻𝘁𝗿𝗶𝗰 𝗠𝗶𝗻𝗱𝘀𝗲𝘁:
➙ Contrary to popular belief, KYC wants to onboard as many customers as possible, but of course, only those good ones that won’t put the business at risk!
➙ A great Head of Onboarding puts the customer first, designing smooth, intuitive processes that make onboarding a breeze 🌬️
𝟮. 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗠𝗮𝘀𝘁𝗲𝗿𝘆:
➙ They’ve got a proven track record in streamlining onboarding, with the data chops to reduce friction and eliminate unnecessary steps 📊
𝟯. 𝗜𝗻𝘁𝗲𝗿𝗻𝗮𝗹 𝗦𝘁𝗮𝗸𝗲𝗵𝗼𝗹𝗱𝗶𝗻𝗴 𝗦𝘂𝗽𝗲𝗿𝗽𝗼𝘄𝗲𝗿𝘀:
➙ Diverse experience in Fintech, Compliance, Sales, Product, and Ops? Check ✅
➙ You need a 4x4 that can navigate customer needs and internal demands like a pro 🚙
𝟰. 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽 𝗧𝗵𝗮𝘁 𝗜𝗻𝘀𝗽𝗶𝗿𝗲𝘀:
➙ This isn’t just about managing a team—it’s about inspiring them.
➙ Your ideal candidate rallies the onboarding crew around a shared vision and drives them to deliver 🎯
𝟱. 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗰 𝗩𝗶𝘀𝗶𝗼𝗻 & 𝗜𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝗼𝗻:
➙ Forward-thinking and always innovating, they align the onboarding process with your company’s growth goals, keeping you ahead of the curve 🚀
Your Head of Onboarding should be a 360° Director. The broader the experience, the better.
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What do you think makes a great Head of Onboarding? Share your thoughts in the comments below!
Teaming up with Parallel Markets is a brilliant move! The collaboration will undoubtedly transform the onboarding process for the better. Congratulations, Forms Logic!