Bill Forster’s Post

Learn more about Matt Morton, the director of restaurant development at The Brigantine Restaurants today!

Two kitchen team members share a joyful moment. I am standing proudly next to the KSD person. Though we never asked each other's names, we always call each other "carnal" (brother in Spanish). In the heart of the kitchen, both are smiling and enjoying the team spirit, showcasing the teamwork and bonds that are formed behind the scenes. #KitchenTeam #LineCookLife #DishwasherDuty #HappyKitchen #TeamworkMakesTheDreamWork #CulinaryCrew #KitchenLife #BehindTheScenes #RestaurantFamily #FoodService #HardWorkPaysOff"

It's #FoodSafetyDay, and we're here to stress that a safe restaurant environment can only be achieved when #leaders exist in the kitchen who can create a positive #foodsafety #culture. Become a #leader in your restaurant with industry-specific training now at servsuccess.com. #restaurant #restaurantindustry #training #foodtraining #foodsafety #servsafe #foodindustry #skill #turnover #employeetraining

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Shining a Light on Restaurant Work Challenges For years, restaurant professionals have faced immense difficulties, but a new generation is bringing these issues to the forefront. In this video, we explore the hardships of the industry and the importance of recognition and support for those behind the scenes. #RestaurantIndustry #WorkplaceChallenges #FoodService #SupportWorkers #CulinaryCommunity #HospitalityHeroes #GenerationChange #IndustryAwareness #WorkersRights #RestaurantLife

When things go wrong in my restaurants (usually I say “our” restaurants, but when things go wrong, I say “my”) and we fail a guest, I’m all about owning the mistake with honesty. I don’t think you can try to be sincere or honest – you are either are, and people know, or you aren’t, and people know. We teach a required class to our chefs & managers about what to do when we make a mistake or a guest is unhappy. Through discussion and role play, and watching video of ourselves, we explore how we are perceived, and we talk about how to get the guest feeling positive. First step is ensuring what’s in your heart is right, and second step is getting competent and confident to show it, so you can connect with what’s in guest’s heart. Guests know when they are being “handled” or the apologies are insincere – seems funny to say, but sincerity still needs practice! #foundingfarmers #hospitality #restaurantops #restaurantlife

What an amazing success our YouTube platform is. We see so many people now making video with no outlet to get them seen. It’s amazing to see how many brands are building video content as part of their marketing strategy, it’s never been easier to do so. Getting your videos watched has never been more challenging! #thestaffcanteen #videomarketing #content #video

Had a fantastic lunch today, filled with great conversations and delicious food at Fleming's Prime Steakhouse & Wine Bar 🍽️ Following that, I attended an insightful continuing education class taught by Billy Brown & Jason Bruce with PURSIANO LLP that left me feeling inspired and motivated. It’s always exciting to learn new things and stay updated in our field. #CAMLIFE #CAMULOYALTY #Networking #ProfessionalDevelopment #LifelongLearning #ContinuingEducation