Fortis Equipment Funding’s Post

"How I Overcame a Client's Price Objection and Built Long-Term Trust " Long read but worth it. I once faced a situation while working at Reedlim Global Enterprise as a Customer Service Representative. A client who had been considering our services raised concerns about a competitor offering a lower price for similar products. He was concerned about price but unsure about quality. (My strength) After listening to him. I learned his main worry was the lower price of the competitor. I highlighted our Strength by mphasising our superior customer support and quality. I shared success stories from other clients who preferred us for these reasons. ( Feedback is a great deal in Sales) I explained how our product’s durability and long-term savings outweighed the competitor's lower initial cost. (Value) I proposed a discount and a payment plan to make our offer more appealing. (That's me offering flexibility.) I assured him of our ongoing support and commitment to our customer's success. (Building a Relationship) The client chose us and became a long-term customer. Happy ending Valuing our quality and service over the lower price.

The importance of aligning the sales and service departments can not be emphasized enough. This relationship, when done right, can drive revenue growth, enhance customer satisfaction, and optimize operations. Some of the most successful experts in the industry discussed the many benefits that come from breaking down departmental barriers and working towards a common goal. On this episode of Lethal Sales we were joined by 😇🚐☎️ Wendy Reeves, April Simmons, Tony Thorstad, Joshua Taylor, Scott Trainor, Michael Larkin, ⭐️Russell B. Hill⭐️, Fred Thorn, Howard Goldman, Martha Alvarado, Michael Barich, Jason Reed and the one and only Ryan VanScoyoc. Check out the replay!

Teamwork 💡 collaboration among team members to achieve common goals, such as meeting sales targets and enhancing customer satisfaction. It includes sharing information, supporting each other, and leveraging individual strengths to improve overall performance. Effective teamwork in sales : can lead to more efficient processes, better problem-solving, and a stronger ability to meet customer needs. •=• #teamwork #worktogether #collabration #realestate #sales

Thoroughness isn't just a trait; it's a game-changer. A skilled salesperson knows meticulous attention to detail builds customer trust and credibility. 🧠✨ Why does it matter? Because it anticipates and addresses concerns, showcasing professionalism and dedication to excellent service. Customers value thoroughness—it sets you apart from the competition. ⚠️🔍 Let's make thoroughness our secret weapon in sales. 💪🌟 #SalesExcellence #ThoroughnessWins #sales #salessuccess

🔑 Building Trust: The Pinnacle Sales Way 🔑 At Pinnacle Sales, one of our core beliefs is the importance of creating and maintaining meaningful customer relationships through trust. We’re committed to being with you for the long haul, delivering the resources you need to succeed. And if we don’t have the right solution, we’ll always point you in the right direction — because your success is what matters most to us. 💼💡

Responsibilities: •Engaged with customers through inbound calls, emails, and chats to understand their needs and provide tailored sales solutions. •Utilized strong product knowledge to recommend appropriate products and services, driving customer satisfaction and sales growth. •Built and maintained meaningful customer relationships, ensuring repeat business and customer loyalty. •Consistently met or exceeded sales targets and performance metrics, including conversion rates and revenue generation. •Collaborated with team members to develop effective sales strategies and improve overall performance. Key Achievements: •Recognized for outstanding problem-solving skills and the ability to close sales effectively. •Praised for excellent communication skills and engaging personality, leading to high customer satisfaction and retention. •Demonstrated drive and ambition, contributing to a positive and high-performing sales team environment. •Maintained a high standard of performance, significantly contributing to the team’s sales objectives and goals.

Ever heard of the expectation effect? It's the reason why some people always have multiple job offers, some salespeople constantly have a full pipeline, and some companies have a steady flow of client referrals "Exceed customer expectations" Whether we realize it or not, we're all in sales We're selling our time to an employer, selling our company to a candidate, or selling our product/service directly to an individual/another business There's always a customer And customer expectations need to be high enough for them to consider purchasing from you in the first place But after they "buy", performance needs to surpass the customer’s expectations in order for them to be happy If performance is better than customer expectations, the customer’s perception of quality will be high If performance meets, but doesn't exceed their expectations, customers will view you or your product as average It's all about perceived value But lots of people are doing the minimums these days Working the minimum number of hours Delivering just enough to achieve what was promised And trying to charge/get paid more for any incremental value beyond the minimum But think about the people and companies that have left a lasting impression on you Chances are, they delivered far more than you expected without charging you extra It can be the difference between having a meaningless interaction vs landing an amazing job or acquiring a customer for life

the more of a ASSET you are to a customer, you have a better chance of winning that business. BUT alot of factors always play a big role. 1. representation 2. know your services you offer 3. build a great relationship with that customer. 4. be fair and give a fair price. 5. close the deal 6. ALWAYS be there for that customer 100% of the way. i was told the other day im not good enough for sales or operations. but maybe 1 day someone will see my potential and see what i can do and accomplish...

Meet James Govier another of our account managers here at Gadsby. James started with us in 2022 and has been working with a range of businesses (big and small)... 〰 What does your role entail? The first half of the year is usually focused on managing bespoke projects. It's also when I help with customer forecast requirements for the year. I ensure they have what they need when they need it. I also like to catch up with our regular customers, keeping them up to date with new products and services. Later in the year, my key aim is to make sure those all-important Christmas orders are placed in good time. 〰How do you build and maintain customer relationships? It’s important to prioritise communication, trust and value when building customer relationships. I aim to personalise my interactions by listening and understanding their requirements. This means I can offer the best advice and products to meet their needs. Many of our customers have ordered from Gadsby for years. This is a real testament to the quality of the products and service we offer. 〰What do you like most about your role/ working at Gadsby? The best part of my job is having the opportunity to work with customers day-to-day. I enjoy bringing their ideas to life through our bespoke manufacturing capabilities. From the customer’s concept to seeing it come to fruition is particularly rewarding. I would also highlight the innovation Gadsby is showing with its product development. Introducing new lines and improving existing ranges ensures we remain the ‘go to’ company in our industry.

Excellence in professionalism is not just a value but a necessity in the dynamic world of car sales. It's about more than just closing deals; it's about embodying integrity, transparency, and expertise at every interaction. 🛞 As professionals, we are entrusted with helping customers make significant decisions, and that trust is earned through our commitment to ethical sales practices and genuine care for their needs. By prioritizing professionalism, we not only elevate our own reputation but also contribute to the overall integrity and credibility of the industry. Let's continue to uphold the highest standards of professionalism in every aspect of our work, ensuring that every customer interaction leaves a lasting positive impression. 👔 #Professionalism #carsales #EthicalBusiness