Fractional SaaS’ Post

✨ New today: add customer lists to your dashboard ✨ Celebrate wins, spotlight obstacles, and drive team action by adding customer lists into your dashboard. Beyond key SaaS metrics, adding customer lists empowers your team with direct visibility into your customer base and the individual customers behind the metrics. 🎉 Celebrate top new customer wins 💡Highlight new ICP-fit free trials 💬 See which customers should renew soon 🦺 Show which customers are lagging in onboarding

Imagine a SaaS universe where: ✅The Customer Success team kicks off with Solutions as their foundation. ✅The board boasts a Chief Solutions Officer, steering the ship toward success. ✅Account Executives (AEs) collaborate closely with Solution Engineers (SEs) on all ongoing deals. ✅Customers engage in meaningful conversations, accounting for 80% of interactions. ✅The spotlight shines on adoption, rather than mere renewals. Now, let’s play the “What If” game: How much would retention soar? My guess? By a whole lot! 🚀 P.S.: Because when customers wholeheartedly adopt your product, renewals become almost inevitable. 😊

Duda's next webinar is highly recommended for all SaaS founders and product leaders! Discover the distinctive characteristics of SaaS platforms with the highest rate of customer retention. Plus, explore how adopting a multi-product strategy can drive sustainable growth. Registration here ➡️ https://lnkd.in/dPvUfWi4

2024 Was Tough for SaaS This year brought its fair share of challenges for SaaS companies: → Competition became fiercer than ever. → Keeping customers around was harder than expected. → The bar for customer satisfaction kept rising. But here’s the thing: the businesses that succeeded didn’t just survive—they adapted. They: → Got creative to stand out in crowded markets. → Built real connections with their customers. → Tested new ideas, learned fast, and kept improving. 2024 taught us resilience. Now, 2025 is the year to turn lessons into wins. Let’s do this!

In the latest SaaS Stories episode, Sprout CEO and co-founder Patrick Gentry explains how balancing renewals with new sales drives customer success. By structuring commissions around renewals and adding incentives for upsells, Sprout prioritizes retention and growth. Check out the full episode here: https://hubs.li/Q02WpNFp0  #GreatEmployersUseSprout

💣 The all new Customer Success Workspace 💣 Listen to Chris Grant's first reaction to the tool and see firsthand the following: ➡ Summary page with the reps tasks, daily schedule and key reports (only single object reports) pinned by an admin. ➡ Portfolio view where users can see both team and private views tracking key segments. ➡ Pipeline tab showing all deal and ticket pipelines ➡ Activity feed showing the most recent activities taken by contacts associated with companies owned by the user #HubSpotServiceHub #HubSpotUpdates #HubSpotTipsAndTricks

Struggling with customer churn in your SaaS business? 🚀 Dive into our complete guide on SaaS onboarding, and learn how to transform first-time users into loyal advocates. Unlock the secrets to success from sign-up to retention. Read now 👉 https://lnkd.in/d8RmKb6i #SaaSOnboarding #CustomerSuccess #BusinessGrowth

A loyal customer base is key to sustainable growth 🔑 By tracking customer engagement metrics, you can monitor the health of your customer base, satisfaction of users, and build a solid foundation for product-market fit. Guarantee your product remains top of mind in the competitive SaaS landscape by learning to calculate 9 customer success metrics designed to help your startup thrive at any growth stage… Learn more here 👉 https://lnkd.in/gNTBaf3s 

Your book of business has doubled, but your team hasn’t 😲 Scaling customer success is not easy with limited resources and bandwidth. That’s why Matik is bringing together the top minds in CS to discuss best-in-class strategies for scaling CS on June 6th, encompassing how to: ✅ Reach every customer (big and small)  ✅ Do more with fewer resources Secure your free spot at Matik’s Scale + Customer Success Summit here ⬇️ https://lnkd.in/gfkUMxVx Let me know in the comments how your team is scaling customer success! #ScaleCustomerSuccessSummit #customersuccess #csms #revenueoperations #revops #scale