French Chamber of Commerce Kenya’s Post

The Importance of First Impressions in Hospitality In hospitality, first impressions are everything. Guests expect a spotless, welcoming space when they step into a hotel room, one that feels like a safe and clean retreat. Unfortunately, this standard is often lacking in some hotels, lodges, and restaurants in Uganda, where maintaining consistent cleanliness can be a challenge. From dusty windows to overlooked bathrooms, these issues can leave guests feeling disappointed and unlikely to return. In today's world, where online reviews hold immense influence, cleanliness isn’t just desirable, it’s essential. Poor hygiene can significantly harm a hotel’s reputation and business. The best way to address these challenges is by training staff on the effective use of quality cleaning products and proper methods. If hotels in Uganda make cleanliness a top priority, guests will enjoy memorable experiences that encourage loyalty and repeat visits Best regards. Dorah Cleans #ugandaHotel #hygieneandsafety #cleaningservices #ugandalodge #ugandaairbnb

🏨☺️🛌🛎️HOTEL INDUSTRY-PERSONALIZED GUEST SERVICE:- 🛍️☺️🛌Here are some simple but impactful examples of personable services:- ☺️🛌Handwritten/signed notes from the owner or management on check-in. ☺️🛌If guests are driving to another location after checkout put some fresh and chilled water bottles in their car. ☺️🛌Let guests know about local events such as small community events or local markets that may interest them. Also, consider introducing them to accomplished locals in your community who may fit their interests such as winemakers or gallery owners. ☺️🛌Extend some services such as complimentary cake or pastries to everyone who enters the hotel so that they walk away feeling and understanding the quality of service that they would receive if they stayed there. Not only does this establish consistency of branding, but activity providers, taxi drivers, delivery people, and servicemen can be part of a wider referral network it is important to include. ☺️🛌Give guests a small gift on check out that is easy to travel with. We teamed up with local companies, to give a more relevant gift. It should be a genuine gift, not a freebie that is emblazoned with your logo. ☺️🛌Create a personal room fragrance that you can gift to guests upon check out that will remind them of their stay with you. ☺️🛌Above all, always ask for feedback on the service you and your team provided. It’s the only way to improve. A lot of guests will avoid giving feedback face to face so it is best to ask in follow up emails or leave a form before in room the night before check out. ☺️🛌Giving personalized and unique service (even when you are busy) will ensure you create more referrals, positive word-of-mouth and lasting memories for your guests, who have a reason to return. ✍️WAH-REPORTS 2024,🗞️📰 ✍️WALTER ALALA, ✍️NAIROBI KENYA.

Bali has more than enough to fulfil all your wedding fantasies. However, you need to be careful while planning your big day. Skip the peak seasons to avoid overcrowding and high rates. Also, you need to steer clear of the countless ‘lemons’ crowding the wedding industry in Bali. In this article, we have listed down some of the best venues to tie the knot in Bali. Read more at https://lnkd.in/euUxwMDE #wedding #weddingbali #bestweddingvenues #balinews #baliromance #dreamwedding #engaged #weddingday

For a long weekend in South Africa, especially with the focus on family time and braai (barbecue), you'll want to make sure you're well-prepared. Whether you're heading to a family gathering, a getaway, or just enjoying some outdoor fun, we've got you covered with everything you need: Coolers and Insulated Bags: Keep your drinks and food fresh, whether you’re packing for a braai or a day out. Portable Grills and Accessories: Perfect for those impromptu braais. Don’t forget your grilling tools and utensils! Outdoor Gear: From picnic blankets to foldable chairs, we have all the essentials for comfortable outdoor dining and relaxation. Travel Organizers: Keep all your small items in check so you can focus on enjoying your time with family. If there’s anything specific you’re looking for or need advice on packing for your long weekend, just let us know! KOM ONS BRAAI SUID AFRIKA ♨

𝙒𝙝𝙖𝙩𝙚𝙫𝙚𝙧 𝙝𝙖𝙥𝙥𝙚𝙣𝙚𝙙 𝙩𝙤 𝘿𝙧𝙞𝙥 𝘽𝙤𝙬𝙡𝙨? How often do you stay in a hotel and use the TCMF for your morning tea/coffee?? I do it all the time. In tbe good ol’ days the facility used to have something called a drip bowl for you to place your used tea bag or spoons so that they don’t mess up the counter. Like the dodos in Mauritius, these seem to have become extinct!!!! Imagine you go to make a second cup and have to do it in this mess of a drippy teabag, a sticky spoon and assorted used sugar and milk satchets!!!! And to add to it the HK teams end up having a nightmare to clean up after the guest. Ever wonder why these aren’t there anymore? 🤔 It’s probably not the cost or availability. In my view it’s because of a 𝙡𝙖𝙘𝙠 𝙤𝙛 𝙖𝙩𝙩𝙚𝙣𝙩𝙞𝙤𝙣 𝙩𝙤 𝙙𝙚𝙩𝙖𝙞𝙡 𝙩𝙤𝙬𝙖𝙧𝙙𝙨 𝙩𝙝𝙚 𝙜𝙪𝙚𝙨𝙩 𝙚𝙭𝙥𝙚𝙧𝙞𝙚𝙣𝙘𝙚. So folks whenever you “spec” a service, please review the entire guest experience”journey” through it. Every step of the way in great detail. Let’s hear your views on “drip bowls” or any other such little detail that you feel is important for the guest. #teacoffee #guestexperience #service #details #hotels #resorts

From The Archives: How To Prepare Your Home For Hosting Holiday Festivities In 6 Easy Steps Being the designated host house for holiday parties might be enjoyable, but it can also be a very stressful endeavor. Remove some of that strain by getting your house in order ahead of time. You can take preventative steps even months ahead that will make enjoying holiday gatherings easier and more enjoyable.

Amafuruoka For guests arriving by car, parking is provided free of charge. Always get the assistance you need with front desk services including concierge service, luggage storage and safety deposit boxes. For longer stays or whenever you need it, the laundry service keeps your favorite travel outfits clean and available. Feel like doing nothing? Available services like room service and daily housekeeping let you get the most out of your time at the For health reasons, smoking is not permitted anywhere inside the resort. For guests who would like to smoke, the designated smoking areas are available. All rooms at Don't worry about being thirsty as a refrigerator is provided in some guestrooms. Each morning you can start the day with a delicious in-house breakfast offered at Got someone special waiting for you back home? Then easily pick up a memorable gift at the shops and souvenir shops. Find incredible value for money here, which is ranked better than 90% of the city's accommodation. Compared to other accommodations in Ibusuki, facilities here are rated higher than 92% of them. Guests who stayed here found it to be neat and tidy, scoring it above 90% of other accommodations in the city. #amafuruoka #hotelkdm

The holidays will be here before you know it! Check out our top tips for busy caterers to ensure your events are a success during this festive time. Learn more: https://lnkd.in/e9yfm9Cm #HolidayCatering #CateringSuccess #MenuPlanning #HolidayMenu #CateringBusiness

Just back from a rejuvenating getaway in Menorca with girlfriends, and I’ve got a sun-kissed glow and a fresh business insight to share. 🌞 We stayed at an all-inclusive hotel, known for its convenience and very 'British' menu—think familiar and hearty but nothing extraordinary. It was what you’d expect from an all-inclusive: good enough to fill you up but not the kind of meals you’d remember. Despite having already paid for all our meals at the hotel, we found ourselves drawn to a small beach bar a stone’s throw from the water’s edge. 🏖️ This wasn't just any bar. It offered breathtaking views, the kind that make you want to sip rosé all afternoon and forget the world. The menu featured fresh sardines, padron peppers, and exquisite cheeses -- a stark contrast to our hotel’s offerings. Yes, we had already paid for our food back at the hotel, yet here we were, willingly opening our wallets again. The contrast was striking. The all-inclusive hotel, bustling and full, clearly had a profitable operation, catering to the masses, providing convenience and predictability. Nothing wrong with that—it's a model that works fantastically for a broad audience. However, the beach bar's approach was about offering an experience—one that was worth paying extra for, even when a prepaid meal was waiting. This premium positioning appealed to those of us looking for something more, something special that couldn’t be boxed into the all-inclusive experience. Next time you’re evaluating your business offerings, think about that beach bar. Are you competing on price and volume, or are you creating memorable experiences that customers are happy to pay a premium for? It’s about knowing your audience and daring to cater to those who seek the exceptional. It’s not about serving everyone; it’s about mesmerising the right ones. Enjoy the rest of your week and think about how you can add a little 'beach bar' magic to your offerings! 🏝 #MarketingTips #BusinessStrategy #ECCoach #BusinessCoaching #SuttonColdfield

How to Host Holiday Gatherings in Your Ghanaian Home Hosting holiday gatherings in your home is an exciting way to celebrate Christmas and the New Year season and showcase your space. In Ghana, where culture and togetherness are at the heart of every celebration, combining traditional elements with festive cheer creates a truly memorable experience. Below are a few tips: Plan Ahead Set a date early to accommodate your family, friends, and guests’ schedules. Decide whether it will be formal or casual, and plan your décor, menu, and activities accordingly. Showcase Your New Space Highlight your home's unique features, like a spacious living room or outdoor area, with thoughtful arrangements. Add personalised touches to make the space warm and inviting. Incorporate Ghanaian Traditions Prepare local favourites like Jollof rice, waakye, kelewele, and fufu with soup for the menu. Use traditional Ghanaian textiles like batik for table settings or decor. Holiday Decorations Blend the holiday themes with Ghanaian culture by using natural elements like calabashes, woven baskets, and greenery. Add fairy lights for a festive glow. Create Comfort for Your Guests Arrange enough seating and cosy corners for family conversations. Have cooling options like fans or air conditioners ready if it’s warm. Activities and Entertainment Organise fun activities like an Afrobeat dance-off or storytelling around an outdoor fire. Prepare a playlist with holiday tunes and Ghanaian hits to set the mood. Gratitude and Hospitality Welcome your guests to traditional Ghanaian hospitality. Upon arrival, offer water, sobolo, coconut water, or fruit juice. As a token of appreciation, send your guests off with small gifts, such as locally made crafts or shea butter. How are you planning to host your family and friends this holiday season?