Frontline Communications Group LTD’s Post

Some really great points here

Chapter 2 – Cost Data Report: From DCS Global’s 2024 Best Practices for Managing Commercial Cleaning   Welcome to chapter 2 of our industry report as part of our weekly video series.  This week we zero in on key cleaning cost data and recommendations that I believe you will find quite informative and interesting.    I know that you face Custodial challenges sometimes and my team is here to help you. In fact, our 3rd party role is to ensure that it is a win-win situation for both PMs/FMs and Custodial Contractors.   Message me today if you have any questions or to advise on how my team can help with your situation. #DCSGlobalAdvisors, #PropertyManagement

Dont have a meltdown over your breakdown 🚗 runyourfleet assist is a unique service designed to give businesses maximum control when a breakdown occurs ✅ The service features include, online management, pay monthly billing, incident reporting, incident management and access to a range of additional cost saving services 💷 Contact the team today to take control 😀 03445 733 111 or email sales@runyourfleet.com #roadsideassistance #breakdown #breakdownservices

RAPPORT is Incremental's Incident Management software and has today been used to help with a difficult and extremely sad incident on the rail network. Time is of the essence in responding to incidents, to ensure the safety of all those involved and to keep the railway running smoothly. With the use of RAPPORT, these incidents are managed more swiftly to resolve critical and stressful situations, ensuring the right people get to the right place as efficiently as possible and vital incident data is held in one easily locatable single source of truth. Today, an incident was captured as an Emergency Brake Detection and was turned into an incident within RAPPORT. By having access to accurate and timely information, we can work together to try and reduce the occurrence of these extremely difficult situations and make the rail network safer for passengers, staff and public alike. #RAPPORT #incidentmanagement #Incrementalsolutions

Assuming responsibility for a struggling service desk can be a daunting task. Assessing the ticketing system, phone system, SLAs, knowledge base, and don’t forget the people, there’s a lot to do! Follow the story of one person's journey turning a dysfunctional service desk into an efficient and effective asset. Part one is available now in our article knowledgebase: https://lnkd.in/g2RTxENq #servicedesk #ITSMindustry #businesstories #blogpost

Effortless Incident Record-Keeping: Simplifying Data Management for City Authorities! Discover the advantages of streamlined incident documentation: 👉Centralized Database: Store all incident records in a single, easily accessible location. 👉Instant Retrieval: Quickly retrieve incident details as needed, reducing search time. 👉Comprehensive Documentation: Capture all relevant information about incidents, including time, location, severity, and resolution status. 👉Analytical Insights: Analyze incident data to identify trends, prioritize resources, and implement proactive measures. 👉Audit Trail: Maintain a clear audit trail of all incident-related actions and communications. Experience easy incident record-keeping with MyTown's intuitive platform! https://mytownapp.us/ #incidentreporting #incidentresponse #incidentmanagement #incident #citycommunication #cityengagement #city #citizenengagement #mytown #automatedsystem

Unlock the power of proactive problem management with Hornbill. Our innovative approach helps enterprise service desks not only react to problems but predict and prevent them before they escalate. Imagine a world where recurring issues are a thing of the past, freeing up precious time and resources. With Hornbill, you can turn this vision into reality, saving not only time but also significantly cutting costs. Harnesses the full potential of ESM to transform your service delivery. Explore more at https://bit.ly/4hvDjzO #ProblemManagement #Hornbill #EnterpriseServiceManagement https://bit.ly/4hvDjzO

🚨 Our advanced incident response capabilities allow you to customize who needs to be aware of an emergency situation and how they can respond. Learn more in our recent blog post: https://lnkd.in/eAvEk6et #MoreThanARadio #IncidentResponse #FrontlineCommunication

Today was our Institute of Water visit to Anglian Water’s Tactical Operations Centre in Lincoln, following a very successful conference over the past 2 days. This tour was an opportunity for a fascinating deep dive into how they handle complex challenges around the clock. The visit was hosted by Will Such, Deputy Head of Tactical Operations, who offered insightful commentary on the formation and growth of this critical department. He explained that the centre was established in response to the increasing business need for rapid and effective incident management, and what began as a smaller, reactive team has evolved into a robust, highly organised operation that plays a pivotal role in ensuring Anglian Water delivers reliable services to its millions of customers. The team is split into two distinct groups: one focused on water services and the other on water recycling allowing team members to fully leverage their expertise, making informed, risk-based decisions during incidents. This distinction is crucial because it ensures that specialised knowledge is applied to specific problems, leading to quicker and more effective resolutions. What truly stood out during the visit was the operational capacity of the team. They work 24 hours a day, 365 days a year, offering continuous support to the business. This constant vigilance ensures that incidents are managed swiftly, preventing disruptions to customer service. It’s clear that the team’s primary objective is to ensure that water supply and recycling processes are as seamless as possible, with minimal impact on the public and obviously the focus on preventative action whenever possible. Technology is a major enabler of their success and s wide range of tech-based systems are used to monitor and respond to incidents in real-time. These provide critical data, allowing decisions to be made efficiently and with precision but, as Will was quick to point out, while the technology is vital, it’s the human element—the team’s wealth of experience—that often proves to be the most valuable asset. This expertise has been instrumental in solving problems when systems fail unexpectedly, underscoring the importance of people alongside the technology they use. In conclusion, this visit not only offered a clear view of how AW handles the constant demands of water and recycling services in the region but also highlighted a strong people-focused element. Reinforcing the core message that providing for customers is at the heart of everything they do, while ensuring that the staff serving them, are equally supported. This department is the perfect mix of dedicated experts, working tirelessly every day to support field staff and resolve incidents. Their efforts ensure that customers experience as seamless a service as possible, making them a critical component in delivering essential water services across the region.