Future Mind’s Post

What do your most important users care about? Would they like you to have payment plans, do they want to pause their accounts during low usage? Matching user behaviour with qualitative feedback can give you all the insights you need to improve your commercial metrics, as well as user satisfaction. #qualitativefeedback #userbehaviour #userexperience

Story Time #4 During a customer feedback session, Alex, a product manager, discovered their app was causing frustration due to a minor usability issue. 👂 Alex and his team empathized with their users, quickly addressed the problem, and communicated the changes. This not only solved the issue but also built stronger customer loyalty. Empathy creates lasting connections. 💗🔧 Have you ever used empathy to solve a customer issue? Share your stories below! #EmpathyInMarketing #CustomerFeedback #ProblemSolving #CustomerLoyalty #StoryTimeWithMeenakshi #MeenakshiRavikumar #CustomerService #UserExperience #BusinessTips #CustomerSatisfaction

Story Time #4 During a customer feedback session, Alex, a product manager, discovered their app was causing frustration due to a minor usability issue. 👂 Alex and his team empathized with their users, quickly addressed the problem, and communicated the changes. This not only solved the issue but also built stronger customer loyalty. Empathy creates lasting connections. 💗🔧 Have you ever used empathy to solve a customer issue? Share your stories below! #EmpathyInMarketing #CustomerFeedback #ProblemSolving #CustomerLoyalty #StoryTimeWithMeenakshi #MeenakshiRavikumar #CustomerService #UserExperience #BusinessTips #CustomerSatisfaction

✨Check out our case study on how we crafted an intuitive app to enhance accessibility, streamline transactions, and elevate customer satisfaction using cutting-edge technologies. Dive into the transformation of Intel's shopping ecosystem! Explore more here: https://lnkd.in/eVEYhhp7 #Visioncheckout #appfortransactions #Digitaltransformation #Proglintcasestudies #Proglint

Uncover common friction points in customer experiences for underrepresented communities. Find out how inclusive user testing can help eliminate barriers and improve conversions. https://buff.ly/4c0Q2Hv #UserExperience #ConversionRates #CROTips

Customer Experience: Every Channel, Every User Today, we’re not just talking about customer experience; we’re redefining it. Imagine a world where every interaction, every touchpoint, and every channel works seamlessly together. At its core, this experience is about understanding what our users truly need and value. It’s about more than just a beautiful website or a flawless app; it’s about creating a journey that feels intuitive and effortless. I often find inspiration in unexpected places. My husband, a complete technophobe, is one of my greatest sounding boards. When he gives a thumbs-up to a solution, I know we’re on the right track. He reminds me that not everyone is a digital enthusiast, and that’s where true innovation lies. Live by these steps to achieve a customer experience revolution: - Research and Empathy - Listen and Observe - Map the Journeys - Prioritise Accessibility - Iterate Based on Feedback. This isn’t just about delivering a product; it’s about starting a conversation. By engaging with our users, we can create meaningful experiences that resonate deeply. #CustomerExperience #HumanCentredDesign #Innovation #CustomerFirst #TheFutureIsNow

For Allrecipes, positive customer feedback is crucial to the expansion of their user-generated platform and business. When their customer feedback ratings began to plateau, they knew they needed to reach their app’s customers in a different way in order to keep the conversation going. Read how Product Managers were able to improve their app ratings AND develop a better way for customer feedback to inform the product roadmap: https://lnkd.in/gstJ6wFy

Incorporate Feedback Prompts in Your App for Better Customer Insights 📱💬 To improve your product and customer experience, make it easy for your users to share feedback. By incorporating feedback prompts within your app, you create a direct line to hear from your customers in real time. Whether it's a simple thumbs-up/thumbs-down or a more detailed survey, these prompts help you understand their needs and frustrations. Using this feedback not only shows customers you care but also empowers your team to make data-driven decisions that enhance user satisfaction. Here is an example that Adobe uses. A conceptual menu pops up and forces the user to either participate or decline before using the application-in this case, Adobe Premiere. #CustomerFeedback #AppImprovement #UserExperience

Build a Customer 360 App with Appsmith 💼 Discover the steps you should follow to create a comprehensive platform that consolidates all customer data, transforming fragmented interactions into a unified and satisfying customer experience.👇 https://lnkd.in/eufPuYPA

Your website's user experience directly impacts pre-purchase decisions across various digital touchpoints. Every interaction, from browsing to checkout, shapes customer perceptions. Don't settle for missed opportunities and abandoned carts. Let's revolutionize your user experience and drive unparalleled growth together. Know More: nvtech.io #DigitalTransformation #DigitalStrategy #UserExperience