Gain Grow Retain’s Post

HubSpot's Service Hub is leveling up and I am so excited! We've got some awesome new functionality to help CX leaders scale support and drive retention. For the first time, HubSpot is building dedicated tooling for customer success and account management teams. By breaking data out of it's silos, post-sale teams will have the information, insights and automation to proactively drive retention across their book of business. If you want to use HubSpot for customer success/account management and you've got a feature request, let me know! My team and I are excited to help our customers drive retention with HubSpot. To learn more about the new Service Hub features (and 100+ other new features) check out HubSpot's Spring Spotlight https://lnkd.in/gEeETFXu

𝗪𝗶𝗻𝗻𝗶𝗻𝗴 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗥𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀𝗵𝗶𝗽𝘀   Ever wondered how leading companies ensure lasting partnerships with their clients? 🤔   A top enterprise software company facing challenges in assessing performance and fostering strong customer relationships partnered with us recently.   Curious to know how we tackled these hurdles and drove transformative results?   Dive into the full report below! 👇   Read More: Winning Customer Relationships   #JasperColin #DatatoDecision #CustomerEngagement #DataAnalytics #BusinessTransformation #CustomerRelationships #CustomerSatisfaction #CustomerExperience #CustomerDelight #CustomerSuccess

Are you leveraging your workspace effectively to boost customer relationships? Maximize the potential of HubSpot's Customer Success Workspace with these essential best practices. 🚀 1️⃣ Stay Proactive – Monitor customer health scores and set alerts to catch issues early. 2️⃣ Update Reports – Regularly align reports with your current business goals to ensure relevance. 3️⃣ Collaborate with Your Team – Create shared views for at-risk clients to ensure everyone is aligned. 4️⃣ Prioritize High-Value Clients – Focus your efforts on clients with the most impact on your business. 5️⃣ Automate Tasks – Use HubSpot’s automation to streamline recurring tasks and improve efficiency. Implementing these practices will enhance your customer experience and drive growth. Want to learn more? Read our full blog 👇 🔗 https://hubs.ly/Q02WZHn70

🚨 Latest update alert! 🚨 HubSpot's launching new features on a daily and with over 100 updates and counting, it can be hard to keep up. Good thing Spotlight’s got you covered. Introducing 💡Spotlight💡, your cheat sheet to stay on top of all the latest features launched at HubSpot! From 🧡Service Hub connecting service and success to 🧡Content Hub taking content creation to the next level, and 🧡Commerce Hub streamlining B2B transactions, HubSpot AI powers all our Hubs and the Smart CRM for the best possible customer experience. Don't miss out on these game-changing updates! Reinvent your business today and check out Spotlight at https://hubs.la/Q02tWk3J0.

A potential customer recently asked me: “Why choose Incognia?” Here’s what I told them ⬇️ Why should you choose Incognia over all the other vendors in the space? Ultimately, it comes down this magic combination: 1️⃣ A unique, powerful solution 2️⃣ World-class customer service We chose a different strategy than many others in our space. We didn’t go shallow and wide with a lot of different data points. We went deep and narrow with a few specific signals. That’s allowed us to develop a solution that’s 17x more accurate than FaceID. Extremely low false positives + passive solution = seamless user experience. Incognia has a 100% conversion rate. If they tested our solution, they bought it. But our technology isn’t everything. We take pride in our customer support. We’re a true partner for our customers. And we don't change for any services. 🚫💸 We have 100% customer retention. Companies who work with us, keep working with us. There are a lot of vendor options out there. But our technology and support combined puts us a step above the rest.

How to generate more upsell opportunities: (NO budget needed) 1. Look for completed milestones. Successful customers want to remove usage limits. 2. Become a Customer Expert. Solve your customers’ pain points with the right upsell offer. 3. Provide MORE value. Help your customers make the most out of their current subscription. 4. Let the data work for you. Identify the shared traits among your profitable customers. Then, use workflows to identify such traits in your customer base. Let’s do this! 💪 P.S. Have you tried these (1-4)? Share your thoughts in the comments! #Expansion #CustomerSuccess #Best Advice #CSSpotlight --- 👋 Want FREE Customer Success guides, templates, and resources? Subscribe to my blog now: buff.ly/49GTB3R

🚀 ARE YOU READY TO WIN WITH TA? 🚀 Subscribe to our Customer Newsletter! At TechnologyAdvice, customer success is at the heart of everything we do. From planning and executing your campaigns to our commitment to transparency, collaboration, and value creation, we’re here to help you win. Our monthly customer newsletter is designed with your success in mind. Here's what you can expect: 🔹 Timely updates on market trends 🔹 Details on new service offerings 🔹 Best practices from our other clients 🔹 Upcoming events and opportunities for feedback 🔹 Important news from the TA team & MORE! Stay informed and stay ahead. Subscribe now! 🔗 Subscribe to our Customer Newsletter: https://bit.ly/4fyZq7s #CustomerSuccess #TechnologyAdvice #Newsletter #MarketTrends #B2BMarketing #StayInformed #TechUpdates

🚀 Customer Success is Evolving – Are You Ready? 🚀 We’re excited to invite you to our upcoming webinar: "A New Era in Customer Success: CS 5.0 and Baton Live Demo." 📅 Date: Tuesday, July 23, 2024 🕙 Time: 10am PST / 1pm ET Our CEO, Dave Blake, will share insights on the evolution of Customer Success as we enter the CS 5.0 Era and showcase how Baton (acquired by ClientSuccess) integrates seamlessly with ClientSuccess to elevate your onboarding and implementation capabilities. 🔍 Why Attend? ➤ Reflect on the AI-first Era for Customer Success: CS 5.0 ➤ Learn how Baton can enhance your onboarding processes ➤ Watch a live demo of the Baton solution Don’t miss this opportunity to streamline operations, boost cross-team collaboration, and take Customer Success to new heights! Interested? Let us know in the comments so we can send you the link. ↴ #CustomerSuccess #Webinar #ClientSuccess #Baton #CS5.0

𝗪𝗶𝗻𝗶𝗻𝗴 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗥𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀𝗵𝗶𝗽𝘀 Ever wondered how leading companies ensure lasting partnerships with their clients? A top enterprise software company facing challenges in assessing performance and fostering strong customer relationships partnered with us recently. Curious to know how we tackled these hurdles and drove transformative results? Watch the video! #JasperColin #DatatoDecision #CustomerEngagement #CustomerSatisfaction #DataAnalytics #BusinessTransformation #BuildingTrust #CustomerLoyalty

Winning customers is just the beginning. Keeping them? That’s the game-changer for long-term revenue. When customers are thrilled with their experience, they: ✔ Stick around longer ✔ Spend more ✔ Sing your praises to others (hello, referrals 🙌) But here’s the catch: delivering that experience requires the right tools. That’s where LeanData comes in. We help you simplify onboarding, renewals, and support—so you can turn happy customers into lifelong advocates. Ready to grow through customer love? Grab our guide now. https://hubs.ly/Q02_km6F0 #CustomerExperience #RevenueGrowth #Renewals