Gaurav Kumar (he/ him)’s Post

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SVP and Vertical Head | Business Analytics, Data Science

"The single biggest problem in communication is the illusion that it has taken place." – George Bernard Shaw It's unbelievable, but true, how almost 80 percent of all issues have their origins in a communication gap. Be it family issues, client and service provider disconnects, broken team dynamics, inter government or even cross border conflicts. Sometimes, we struggle to explain our own perspective. Other times, we fail to understand the perspective of others. And often, it’s a mix of both. Given how foundational communication is, it's surprising to see how little focus formal education or even corporates place on strengthening communication across wider teams. And with AI, the challenge is getting worse. While everyone can ask ChatGPT or similar tools for a write-up or email on any topic, the reliance on AI can sometimes strip away the nuances of human intent, emotion, and understanding. Effective communication isn't just about the words we use—it's about context, empathy, and connection. If we don't actively invest in these skills, we risk losing the ability to truly understand and collaborate. #musings #communication

Nitin Aggarwal

Data, Analytics, and AI Thought Leader | Growth & Transformation | Organization Builder | Mentor | Investor

2w

In my experience, the lack of listening is what often leads to this illusion of communication. We need to be good, patient listeners to be effective communicators.

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