𝐀𝐭 𝐒𝐡𝐨𝐩𝐩𝐢𝐧𝐠𝐓𝐨𝐝𝐚𝐲: 𝐔𝐧𝐩𝐚𝐜𝐤𝐢𝐧𝐠 𝐀𝐈 𝐚𝐧𝐝 𝐇𝐲𝐩𝐞𝐫𝐩𝐞𝐫𝐬𝐨𝐧𝐚𝐥𝐢𝐳𝐚𝐭𝐢𝐨𝐧 𝐢𝐧 𝐄-𝐜𝐨𝐦𝐦𝐞𝐫𝐜𝐞 I’m spending the day at #ShoppingToday by ShoppingTomorrow - Thuiswinkel.org, the Netherlands’ biggest e-commerce conference. Think lots of buzz, sponsored booths, and those wonderfully awkward networking moments (I’m really bad at this). Earlier this year, I joined the expert group on AI in the ShoppingTomorrow network. We were divided into research groups to explore AI’s applications across all aspects of retail. Our group's focus? 𝐀𝐈 𝐢𝐧 𝐑𝐞𝐭𝐚𝐢𝐥: 𝐇𝐲𝐩𝐞𝐫𝐩𝐞𝐫𝐬𝐨𝐧𝐚𝐥𝐢𝐳𝐚𝐭𝐢𝐨𝐧. We dug into how AI isn't just the shiny new thing but already a real tool to boost conversions and efficiency. Our bluepaper, "𝐇𝐨𝐰 𝐭𝐨 𝐈𝐧𝐜𝐫𝐞𝐚𝐬𝐞 𝐄𝐟𝐟𝐢𝐜𝐢𝐞𝐧𝐜𝐲 𝐚𝐧𝐝 𝐑𝐞𝐯𝐞𝐧𝐮𝐞 𝐭𝐡𝐫𝐨𝐮𝐠𝐡 𝐀𝐈", dives into: - 𝐓𝐚𝐫𝐠𝐞𝐭𝐞𝐝 𝐩𝐫𝐨𝐦𝐨𝐭𝐢𝐨𝐧𝐬 that actually hit the mark. - 𝐂𝐨𝐧𝐭𝐞𝐱𝐭-𝐬𝐩𝐞𝐜𝐢𝐟𝐢𝐜 𝐩𝐫𝐨𝐝𝐮𝐜𝐭 𝐝𝐢𝐬𝐩𝐥𝐚𝐲𝐬—right product, right time. - 𝐒𝐦𝐚𝐫𝐭𝐞𝐫 𝐫𝐞𝐜𝐨𝐦𝐦𝐞𝐧𝐝𝐚𝐭𝐢𝐨𝐧𝐬 that feel less "algorithm" and more "personal shopper". - 𝐏𝐞𝐫𝐬𝐨𝐧𝐚𝐥𝐢𝐳𝐞𝐝 𝐚𝐝𝐯𝐢𝐜𝐞—because one size fits no one. - And looking a bit further: 𝐇𝐲𝐩𝐞𝐫𝐩𝐞𝐫𝐬𝐨𝐧𝐚𝐥𝐢𝐳𝐞𝐝 𝐜𝐨𝐧𝐭𝐞𝐧𝐭 𝐜𝐫𝐞𝐚𝐭𝐢𝐨𝐧 tailored to individual customer journeys. --- Our findings were presented by our research colleagues Christina Hadinoto (picture) and Joost Van Heusden, who shared our takeaways for brands looking to get on the AI train: 1. 𝐒𝐭𝐚𝐫𝐭 𝐒𝐦𝐚𝐥𝐥, 𝐓𝐡𝐢𝐧𝐤 𝐁𝐢𝐠 Pick one AI challenge and experiment. Baby steps are lower risk. 2. 𝐀𝐮𝐭𝐨𝐦𝐚𝐭𝐞 𝐑𝐞𝐩𝐞𝐭𝐢𝐭𝐢𝐯𝐞 𝐓𝐚𝐬𝐤𝐬 Let AI handle the mundane. Free up your team for meaningful work. 3. 𝐓𝐫𝐚𝐧𝐬𝐩𝐚𝐫𝐞𝐧𝐜𝐲 𝐖𝐢𝐧𝐬 Tell your customers you're using AI. They'll appreciate the honesty. 4. 𝐂𝐨𝐥𝐥𝐚𝐛𝐨𝐫𝐚𝐭𝐞 𝐰𝐢𝐭𝐡 𝐄𝐱𝐩𝐞𝐫𝐭𝐬 (Full disclosure: I'm biased on this one) Doing things in-house works, but partnering with external experts accelerates speed-to-value. 5. 𝐒𝐡𝐚𝐫𝐞 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞𝐬 𝐢𝐧 𝐍𝐞𝐭𝐰𝐨𝐫𝐤𝐬 Your successes can help the entire industry. Leverage communities like ShoppingTomorrow. Don’t hoard knowledge. 6. 𝐒𝐭𝐚𝐲 𝐀𝐈 𝐂𝐮𝐫𝐢𝐨𝐮𝐬 Keep an eye on AI trends—they move fast. Follow thought leaders or newsletters (shameless plug: 5000+ subscribers agree that our own #10things is great for this purpose) to stay updated. --- 𝐅𝐨𝐫 𝐭𝐡𝐞 𝐟𝐮𝐥𝐥 𝐢𝐧𝐬𝐢𝐠𝐡𝐭𝐬, check out the #bluepaper (link in comments). #AI #Retail #Hyperpersonalization
Would be great to hear more about these key takeaways from Shopping Today. 🙌🏻 These AI-enabled ecommerce tools [such as PIMs] are building centralised data warehouse for brand creative assets and product data and I believe they play a huge part in this transition. Its exciting to see how collaboration between these different tech stacks can increase speed and personalisation across channels – curious to hear about your favourites.
Interessant evenement
Georgios, so glad i got to meet you in the expert group! Thanks so much for all the support 💛 Let's def stay in touch
Managing Partner @ Your Majesty — Helping brands like Airbnb, FILA, Netflix, adidas, and Sotheby’s reach new audiences through bespoke brand experiences and digital products.
4moKudos to the experts in the group Marcel Visser ☁Daniël Hoogland Maxime Lampaert Maela Marchena Marcel Agterberg Oscar Amperse Sebastiaan den Boer Susanne Damen Jeroen Bouman Nancy Dierick Angela van Dongen Jan Daan van Erven Dorens Jeroen Hessing Ronnie Hollemans Edwin Jongsma Jan Hein Knip Wouter Lugard Marc Luning Rick Maresch Peter Oosterwal Hermien Raedts Boudewijn Raessens Nitin George Anjo van der Spek Wesley Valstar Jorn de Vreede Joost van der Wal 🧠💥