Gerard Hokayem’s Post

🌟 EY and ServiceNow are joining forces to address the pressing challenges financial firms face with the upcoming Digital Operational Resilience Act (#DORA) on November 27th. Discover how firms are advancing towards #OperationalResilience and leveraging ServiceNow's latest capabilities to meet their obligations. Don't miss out on key insights for embedding resilience into BAU by 2025! 🔗 Register now: https://lnkd.in/en82cUMp #FinancialServices #BusinessTransformation

There is a joint EY and ServiceNow webcast coming up this week on the 27th November 📢 EY and ServiceNow are teaming up to host another insightful webcast — this time discussing the challenges financial firms are facing in the lead up to the Digital Operational Resilience Act (#DORA). * How financial services firms are progressing to meet the challenges of #OperationalResilience and DORA * The latest capabilities on the ServiceNow platform to help firms meet their obligations * Key priorities for embedding resilience requirements into BAU, as we enter 2025 Register: https://lnkd.in/en82cUMp

📢 EY and ServiceNow are teaming up to host another insightful webcast — this time discussing the challenges financial firms are facing in the lead up to the Digital Operational Resilience Act (#DORA). Tune in, as we discuss: ·        How financial services firms are progressing to meet the challenges of #OperationalResilience and DORA ·        The latest capabilities on the ServiceNow platform to help firms meet their obligations ·        Key priorities for embedding resilience requirements into BAU, as we enter 2025 Register: https://lnkd.in/en82cUMp Jack Armstrong | Adam Woodhouse | Aswin Kumar

Following up from this weeks #ITSM24 conference - this was a great job by the itSMF UK team. The sessions were well balanced and varied, and the awards event was slick and professional. Many congratulations to Claire Drake on smashing it on her first event as chair - and to the whole board. I'm delighted for all the awards winners, particularly, Daniel Breston (lifetime Bat award) Simone Jo Moore Sally Bogg Alex Cosma Barry Corless and many others and new faces from CGI BT Group and others... It was also great as ever to catch up with partners, friends and colleagues from The Service Desk Institute (SDI) PeopleCert CDW and more. The lifeblood of the event are the attendees / practitioners (who have real jobs) and it was great to chat with many well known and new industry contacts. There's too many people to mention here... It was also really inspiring to see a number of new and young participants - #itsm is alive and kicking..! Take-aways and messages - to me there was a balance to the variety of discussion content that I hadn't felt for a while. Many of the sessions included 'and' in their title or message - #agile and ITSM, #devops / #product management and ITSM, #people and #itsm, #ai and ITSM, #people and ITSM - and and and - culture, people and tech, moving in convergence. One of my favourite quotes was from DWP - 'world class is a balance of excellence'... It is also really encouraging to finally hear that there is a move to get Service Management on the standard educational agenda. It felt like there is a balance, a convergence and a general move towards getting things done together, not as individuals or silos. No one seemed too fixated on any one idea or model - we all have our own agendas of course, but this does seem tangible. We'll see how all that develops, as we converge towards #ITSM25 in Milton Keynes... 😊 😄

📢 EY and ServiceNow are teaming up to host another insightful webcast — this time discussing the challenges financial firms are facing in the lead up to the Digital Operational Resilience Act (#DORA). Tune in, as we discuss: ·        How financial services firms are progressing to meet the challenges of hashtag hashtag#OperationalResilience and DORA ·        The latest capabilities on the ServiceNow platform to help firms meet their obligations ·        Key priorities for embedding resilience requirements into BAU, as we enter 2025 Register: https://lnkd.in/en82cUMp

#BMP Day, which took place this week, proved to be an amazing opportunity to connect with everyone involved in this strategic, complex program of Allianz and it was great to share the stage with my colleague Alexander Heinrich and talk about how we can sail the Business Master Platform delivery into success. 🚢 🔄 We have successfully brought together delivery, platform strategy, IT architecture, and the Allianz Customer Model. We have transitioned from large, time-consuming deliveries to smaller and frequent releases. Unclear roles have been replaced with end-to-end governance, clarifying responsibilities and improving efficiency. 🔗 We have moved away from a monolithic structure 🚢 to a more pragmatic approach 🚤, based on agile micro-services. This transition has allowed us to focus on verticalization, bringing our global assets together from the backend to the user interface. This approach has been applied successfully across various areas such as Retail P&C, Commercial, Sales, and Claims. 🔌 Technically, our decoupled processes allow for independent releases based on speed. Performance is enhanced through leveraging the cloud, providing greater elasticity for our business interactions. 🤝 I also want to stress that the collaboration between business and IT is key for the success of BMP program, and we are closely working together to enhance our core insurance assets - Philipp Kroetz, Anne-Sophie Grouchka, Jon-Paul Jones, Tolga Gürkan and Stefan Britz. Looking ahead to 2024, we will continue with the new delivery model, ensuring alignment and collaboration. Exciting times lie ahead! Let's continue pushing boundaries, embracing change, and delivering excellence as we move forward! 🌟 #Allianz #BMP #BusinessMasterPlatform #AllianzTechnology #DeliveryExcellence #Agile #Innovation

🤩 2 weeks to go until Claire Agutter and I are back on stage at itSMF UK for #ITSM24 Many organizations struggle with the complexities of a multi-supplier environment but hesitate to take on a fully integrated approach due to perceived costs and effort. In our upcoming session—fresh from the collective expertise of the Scopism SIAM community—we'll tackle these common challenges head-on. Join us as we dive into: 🔹 Building a Compelling SIAM Pitch: Learn how to sell SIAM to the board by highlighting industry challenges, external drivers, and competitive advantages. 🔹 Assessing the Risks of Inaction: Understand the true cost of maintaining the status quo and why integrated service management could be the key to future success. 🔹 Completing Your ITSM Toolkit: See how SIAM complements traditional ITSM frameworks and the mindset shifts required for successful integration. 🔹 Creating a Solid Business Case: Walk away with actionable insights to evaluate your organization's needs and outline the steps for transformation. 🌟 Attendees will leave with the tools to confidently advocate for SIAM, build a sound business case, and define a clear path toward improved service integration. 📅 11th November 🔗 Register here: https://buff.ly/4dZLOA6 #SIAM #ServiceIntegration #ITSM #DigitalTransformation #BusinessTransformation #Scopism #ServiceManagement #SIAMPitch

How does the Centre for Enablement (C4E) bring more value to an organisation if we already have a Centre of Excellence (CoE) in place? They each play distinct but complementing roles. 👇🏽 🎯 A Centre of Excellence is great for: →   Establishing best practices and governance. →   Providing centralised expertise. 🔍 A Centre for Enablement goes further to: →   Empower self-service across the organisation. →   Accelerate delivery processes. →   Facilitate collaboration and knowledge sharing. →   Drive innovation and agility. →   Democratise integration capabilities. While COE lays the groundwork with governance and expert guidance, C4E takes it further by empowering teams, speeding up delivery, fostering collaboration, and broadening access to key capabilities. Together, C4E and COE create a good balance between centralised control and distributed enablement. Both contribute to more value in their own way. What do you think? #C4E #CentreforEnablement #PowerPlatform I’m Mark,👋🏽 otherwise known as the nz365guy. Want to digitally transform your organisation? Follow me to get insights every week. Get in touch to find out how I can help.

Lion Solutions had a major milestone this week completing a 90-day technology support transition to GO-LIVE Operations. This MVP team of technologists and support professionals Gerard Gathright II Ciera Woods Sequoia T. Kevin Alston Enoch Ntunga - The Lion Team were key to making this possible and it would not have happened without the collaborative efforts of this team, end-customer and business partner.  We also had to keep in mind that we cannot be perfect, transitions just don’t happen that way as this team was truly committed to no mistakes, which is not possible in any walks of delivering technology. The understanding of completing a 90-day transition, ahead of schedule for a customer mission at the impact level that we are supporting, does not happen daily. I’m very proud 😊 of this team. So, we decided to celebrate 🥳 this success and milestone with a weekend team lunch; as we discussed some of the challenges and lessons learned during the process with focus on continuous improvement, personal and professional development as we continue to meet our next milestone. We didn’t just discuss work on a Saturday, we also had a great time chatting, laughing and celebrating November birthdays. I’m going miss our bi-weekly “Lion 🦁 Morning Coffee” standup calls with this team but we will continue to focus on Time Management, Perception and Prioritization as we deliver exceptional customer support.  We are now at a different place with greater expectations. GREAT job team 🎉 and let’s continue to challenge ourselves. Until our next major milestone…. “We Listen, We Observe, We Collaborate, We Deliver”❕ #ITSM #Servicedesk #Technologydelivery #teamwork #ITIL #Servicevaluesystem #Servicevaluechain #cloudfirst #M365

Disruption doesn't care what way you work, Traditional, Agile, Business Agility etc The major here for me is that Enterprise Agility helps expands whatever way of working you are using. At OrgFit International we recognise unleashing business with the holistic approach of Enterprise Agility, to thrive in disruption to, be more innovative, have increased Organizational health, and the resilience needed to have a bisinness that has that competitive edge to navigaye whatevdr is thrown at it. While your compeitors stay with yesterday's systems, strategy and thinking, getting closer each day to Obsolesence or extinction. If you want to thrive, be more innovative, have increased organisational health and the resilience needed to navigate any disruption. Connect with OrgFit International at https://lnkd.in/gNy9ndnh