Bloom’s Post

🌟 Customer Service: The Art of Making People Feel Heard, Even When They’re Yelling in ALL CAPS 🌟 It’s about turning “Can I speak to your manager?” moments into “Thank you for your help!” ones. My mission? To make sure customers leave each interaction feeling valued and understood (and hopefully a bit happier than when they arrived!). My approach combines efficiency (because nobody likes waiting), empathy (because everyone has a story), and a good dose of adaptability. Whether I’m streamlining a process to save time, listening carefully to spot the real issue, or learning the latest tools to stay on top of my game, I’m all about creating a customer experience that feels both personal and effective. Behind the scenes, I’m a big believer in working smarter, not harder. If there’s a way to make workflows smoother, I’m all over it. Happy support teams mean happy customers, and I’m always on the lookout for new tricks to make life easier for both. If you’re into customer service, problem-solving, or just have a fun story about your wildest support call, let’s connect! There’s always something to learn—and a few laughs to share along the way. #CustomerService #CustomerExperience #WorkingSmarter #AllCaps #CustomerSuccess

Customer service is a team effort!!! Whether you’re on the front lines or behind the scenes, every employee plays a part in shaping the customer experience. An empathetic conversation, a helpful interaction, a supportive email, a quick response—each touchpoint matters. It irks me when I speak to a customer service representative who has no basic insight to the cause of a system downtime. It automatically creates a picture in my head about the brand's structure and culture. There are better ways of protecting the brand's image without withholding information. When we view customer service as everyone’s responsibility, we transform how customers see our brand. It’s not about titles; it’s about delivering value and care. When every role is aligned on customer satisfaction, we create a seamless, positive experience that keeps people coming back. The goal should be going beyond the job description to make a difference for customers? Serve your customer!!! #CustomerExperience #CustomerService #Teamwork #CustomerFirst #Product #Userexperience #Branding #Information #Service #Protection #Culture #Structure

Customer Support vs. Customer Success: Where is your priority right now? Is your business focusing on building long-term relationships and growing alongside your customers? Or is the focus on solving today’s problems as they arise? In today’s market, where customers are more educated, sophisticated, and innovation-driven, both approaches are essential. ✅ Customer Support ensures we’re solving everyday challenges and providing immediate solutions to maintain satisfaction. 🚀 Customer Success focuses on proactively designing better experiences and ensuring customers achieve their long-term goals. The truth? One isn’t more important than the other—they’re both vital, no matter your business size. Combining these approaches creates a well-rounded strategy that drives loyalty, trust, and growth. 💡Are you balancing support and success in your customer experience strategy? Let me know your thoughts below! #CustomerExperience #CustomerSuccess #CustomerSupport #BusinessGrowth #CustomerLoyalty #ProactiveStrategies

How Do We 𝑬𝒙𝒄𝒆𝒆𝒅 Customer Expectations? Customer focus isn't just about meeting expectations—it's about consistently exceeding them. At Suburban, one of our core values is simple yet powerful: 𝐄𝐱𝐜𝐞𝐞𝐝 𝐭𝐡𝐞 𝐁𝐫𝐢𝐞𝐟. But what does that actually mean? Think of a wall. What’s its basic function? → Support the ceiling. → Create partitions between rooms. → Provide insulation. Now, imagine adding to that simple structure: → A layer of polished plaster. → Vibrant colours, aesthetic designs and paintings. → Useful elements like a switchboard. Suddenly, a basic wall becomes a standout feature. It goes beyond the ordinary—it 𝒅𝒆𝒍𝒊𝒈𝒉𝒕𝒔. Just like that wall, businesses can transform customer interactions from “𝐬𝐚𝐭𝐢𝐬𝐟𝐚𝐜𝐭𝐨𝐫𝐲” to “𝐝𝐞𝐥𝐢𝐠𝐡𝐭𝐟𝐮𝐥” by going beyond the expected. Here’s how we made this a part of Suburban’s DNA: ↳ 𝐏𝐫𝐨𝐚𝐜𝐭𝐢𝐯𝐞 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧 – Always keep customers informed.  ↳ 𝐏𝐞𝐫𝐬𝐨𝐧𝐚𝐥 𝐂𝐨𝐧𝐧𝐞𝐜𝐭𝐢𝐨𝐧 – Address customers by name and acknowledge their history.  ↳ 𝐓𝐨𝐩-𝐐𝐮𝐚𝐥𝐢𝐭𝐲 𝐃𝐞𝐥𝐢𝐯𝐞𝐫𝐚𝐛𝐥𝐞𝐬 – Focus on error reporting.  ↳ 𝐂𝐨𝐧𝐬𝐢𝐬𝐭𝐞𝐧𝐜𝐲 – Greet with a smile, every time.  ↳ 𝐑𝐞𝐥𝐚𝐭𝐢𝐨𝐧𝐬𝐡𝐢𝐩 𝐁𝐮𝐢𝐥𝐝𝐢𝐧𝐠 – Move from transactions to meaningful relationships. By embedding these touchpoints in our culture, we delivered a ‘Wow’ experience, every single time. Customer satisfaction became customer delight. Want to build customer focus into your company’s values? Start here: 👉Set clear guidelines for every customer interaction.  👉Train your team to ensure consistent delivery.  👉Follow through every time without compromise. ✅Is customer focus part of your company’s value system? ✅How do you ensure your team consistently delivers? ♻️Repost to spread this message to anyone facing customer service challenges. P.S.: Stay tuned for an upcoming edition of my newsletter, 𝑻𝒉𝒓𝒐𝒖𝒈𝒉 𝒕𝒉𝒆 𝑳𝒆𝒏𝒔 𝒐𝒇 𝒂𝒏 𝑬𝒏𝒕𝒓𝒆𝒑𝒓𝒆𝒏𝒆𝒖𝒓, where I share my journey and insights into building a customer-centric organisation.

When I think about what truly makes a business thrive. There is one key element that stands out. It is about creating experiences that people remember. Every interaction becomes a chance to make a lasting impression. It is the driving force behind strong relationships, repeat customers, and lasting loyalty. In today’s fast-paced world, customer service excellence isn't just a goal. It is a journey of continuous growth. It is essential to have it. So, how do we achieve it? 📍 Deliver personalized experiences for every customer. 📍 Prioritize customer feedback. 📍 Streamline processes with technology. 📍 Resolve issues effectively. 📍 Respond promptly. 📍 Invest in employees' training and support.   When we focus on this, we don’t just meet needs. We build strong relationships that turn customers into loyal advocates. And remember, supporting and uplifting our team is key to delivering that excellence. When employees are motivated and valued, they deliver experiences that customers won’t forget. True success comes from turning every challenge into an opportunity to shine. P.S. What is a memorable customer experience you have had? Please repost to educate someone today. 💥 For top-notch customer service insights, let’s connect! #CustomerExperience #CustomerService #BusinessSuccess #mystorymyvoice  #21daystorytellingwithDrIsh

🌟 The Heart of Customer Success: Building Lasting Relationships 🌟 In today’s competitive market, customer success is more than just providing support; it’s about building relationships, anticipating needs, and delivering consistent value. It’s a proactive approach that focuses on empowering customers to achieve their goals while ensuring they get the most from their product experience. Here’s how I approach customer success: Empathy: Understanding customer pain points and validating their experiences to create meaningful solutions. Proactive Communication: Keeping customers informed, providing guidance, and checking in regularly to prevent issues before they arise. Data-Driven Decisions: Analyzing customer feedback and usage data to continuously improve service offerings and enhance customer satisfaction. I’m passionate about helping clients achieve success and thrive with the tools they use. For me, there’s no greater reward than seeing customers reach their goals because of the support and solutions I provide. If you’re in the customer success space, let’s connect—I'd love to hear your thoughts on what makes customer relationships truly successful! #CustomerSuccess #ClientEngagement #RelationshipBuilding #ProactiveSupport #EmpathyInBusiness #DataDriven

Passion in customer service isn't just a bonus; it's the driving force behind truly exceptional customer experiences. While many organizations recognize the importance of good customer service, few truly understand how critical it is for their teams to be genuinely passionate about it. Passion goes beyond just following protocols or meeting expectations—it’s about employees caring deeply about the customers they serve, going the extra mile to create value, and taking pride in their work. When a team is passionate about customer service, it shows in every interaction. Customers feel valued, understood, and appreciated because they’re not just being served; they’re being cared for by people who genuinely want to help. A passionate customer service team anticipates needs, quickly resolves issues with creativity and resourcefulness, and consistently delivers experiences that resonate with the company’s core beliefs and brand values. This kind of service doesn’t happen by accident; it’s the result of fostering a culture where emotional intelligence, communication, and a deep understanding of the customer’s journey are prioritized. It’s about empowering employees to bring their best selves to work every day, not just as workers following a script, but as brand ambassadors who are invested in the company’s success. For organizations, nurturing this passion means investing in comprehensive training, development and ways of working that goes beyond the basics. It involves creating an environment where employees are encouraged to grow, share ideas, and are trusted, values members of a team that is truly aligned with the company’s mission. Organizations that prioritize passion in customer service set themselves apart in a crowded marketplace. This passion translates into stronger customer loyalty, a more engaged workforce, and, ultimately, sustained business success. In the end, it’s not just about meeting customer expectations; it’s about exceeding them, consistently and passionately, in a way that leaves a positive lasting impression. If you aren’t passionate about serving your customers, they will find providers who offer a more personal and enthusiastic service without giving you a second thought, or a second chance. www.servicebrandglobal.com #CustomerService #PassionForService #CustomerExperience #BrandValues #EmployeeEngagement #CustomerLoyalty #BusinessExcellence #ServiceExcellence #CustomerCare #CX #Leadership #CustomerSupport #Culture #ClientSatisfaction #BrandAmbassadors

Harnessing the Power of Organizational Behavior to Elevate Customer Service In customer service, the interaction we create with customers isn’t just a one-on-one experience; it’s influenced by the entire organization’s behavior and culture. When a company embraces transparency, respect, and effective communication internally, these values naturally shine through in customer interactions. Here’s how strong organizational behavior makes a difference: 1. Consistency - When every team member understands and embodies the company’s values, customers receive a consistent experience, building trust and loyalty. 2. Empowerment - A supportive workplace encourages employees to think on their feet and make decisions that best serve the customer, creating genuine connections. 3. Adaptability - Teams that embrace change can respond to customer needs with flexibility, a critical skill in today’s fast-paced world. Investing in positive organizational behavior isn’t just a “nice-to-have”; it’s a strategic way to ensure customer satisfaction and long-term success. #OrganizationalBehavior #CustomerService #EmployeeEngagement #CompanyCulture #CustomerExperience

Why do so many companies struggle with burnout and declining customer satisfaction? It’s because they say "yes" too often, without thinking about the consequences. When employees are empowered to thoughtfully evaluate requests, they can focus on delivering exceptional work without overwhelming themselves. This shift fosters a healthier company culture where saying “no” isn't seen as a failure, but as a strategy for long-term success. The same principle applies to customer experience. It’s about balancing client demands with sustainable practices to maintain service quality. The key is learning when to take on a challenge and when to politely decline, ensuring that both your employees and customers get the best of what your company can offer. Boundaries create stronger teams and better customer experiences. Learn to say "no" when it matters most. If you found this post helpful, repost it with your network. #companyculture #customerexperience #communication

***𝟱 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗠𝗶𝘀𝘁𝗮𝗸𝗲𝘀*** Avoid telling customers “𝗜 𝗱𝗼𝗻’𝘁 𝗸𝗻𝗼𝘄,” “𝗜 𝗰𝗮𝗻’𝘁 𝗱𝗼 𝘁𝗵𝗮𝘁,” or citing "𝗰𝗼𝗺𝗽𝗮𝗻𝘆 𝗽𝗼𝗹𝗶𝗰𝗶𝗲𝘀". Improve communication to enhance customer experience. 𝗛𝗶𝗴𝗵𝗹𝗶𝗴𝗵𝘁𝘀 🚫 Never say “𝗜 𝗱𝗼𝗻’𝘁 𝗸𝗻𝗼𝘄” - Instead, offer to find out. ✅ Replace “𝗜 𝗰𝗮𝗻’𝘁 𝗱𝗼 𝘁𝗵𝗮𝘁” with a willingness to help. 🏢 Avoid mentioning “𝗰𝗼𝗺𝗽𝗮𝗻𝘆 𝗽𝗼𝗹𝗶𝗰𝘆” - Focus on customer safety and alternatives. 📞 Don’t ask, “𝗪𝗼𝘂𝗹𝗱 𝘆𝗼𝘂 𝗺𝗶𝗻𝗱 𝗵𝗼𝗹𝗱𝗶𝗻𝗴?” Just put them on hold. 🌌 Saying “𝘁𝗵𝗮𝘁’𝘀 𝗶𝗺𝗽𝗼𝘀𝘀𝗶𝗯𝗹𝗲” is discouraging; find solutions instead. 🤝 Communication style impacts customer perception and loyalty. 💰 Poor responses can cost businesses money and clients. 𝗞𝗲𝘆 𝗜𝗻𝘀𝗶𝗴𝗵𝘁𝘀 💡 The phrase “𝗜 𝗱𝗼𝗻’𝘁 𝗸𝗻𝗼𝘄” signals incompetence. Instead, encourage curiosity and offer to seek answers to build trust. 🔄 Saying “𝗜 𝗰𝗮𝗻’𝘁 𝗱𝗼 𝘁𝗵𝗮𝘁” creates a negative impression. Frame responses positively to foster a helpful environment. 🚫 Mentioning “𝗰𝗼𝗺𝗽𝗮𝗻𝘆 𝗽𝗼𝗹𝗶𝗰𝘆” alienates customers. Focus on solutions and flexibility to enhance satisfaction. 📞 A simple “𝗵𝗼𝗹𝗱 𝗽𝗹𝗲𝗮𝘀𝗲” is more effective than asking if they mind holding. Be direct and respectful of their time. 🌌 Dismissing requests as “𝗶𝗺𝗽𝗼𝘀𝘀𝗶𝗯𝗹𝗲” frustrates clients. Always strive to find workable solutions to enhance the experience. 🗣️ The way you communicate can either strengthen or weaken customer relationships. Choose words carefully. 💸 Failing to address customer concerns properly can lead to lost revenue and negative brand perception. Investing in communication training can pay off. #CustomerExperience #CXMistakes #CustomerService #CommunicationSkills #CustomerSatisfaction #PositiveLanguage #CustomerLoyalty #BusinessCommunication #ClientRelations #CustomerSupport #EffectiveCommunication #CustomerRetention #ProblemSolving #CustomerTrust #ServiceExcellence #CustomerCentric #CustomerCare #BusinessSuccess #CustomerFeedback #ClientSuccess