Gladly’s Post

Listening to John Burke share his insights on AI truly demystifies its role in our future. While some may fear AI as a distant inevitability, John highlights how AI is already shaping our present — and that the future is starting now. One of his key points? AI isn't just about enhancing customer experiences; it’s also about empowering agents — or as we call them at Gladly, our support heroes. As Forbes consistently points out, there’s a strong link between employee experience and customer satisfaction. At Gladly, we're focused on leveraging the best of both humans and AI to elevate both experiences. Don't miss this insightful video below 👇

More than a mere buzzword or a tech fad, GenAI is a game changer that is redefining the way we perceive and design customer experiences (CX). The intent, however, isn't to replace humans with AI but to create a collaborative environment that enhances human capabilities.   In this episode of #SGVTalks, SGV Business Consulting Partner in Customer & Growth Marnelli Fullon talks about how GenAI is transforming the customer experience landscape across the end-to-end customer journey.   Check out the complete article in our Suits the C-Suite column here: https://lnkd.in/gxi6kVgK   Watch more #SGVTalks here: https://lnkd.in/gNHfWGzQ   #SGVforABetterPhilippines #SGVInsights #GenAI #SGVTalks   

ActioHX is offering a cutting-edge approach to customer experience (CX) management by emphasizing personalization through data and AI. This strategy aligns well with the evolving demands of modern consumers who expect tailored interactions and seamless journeys with brands. By leveraging data and AI technologies, ActioHX aims to create more engaging and impactful customer experiences, which can ultimately lead to increased loyalty and retention. Embracing such innovative solutions could indeed be instrumental in staying ahead in today's competitive market landscape.

🚀  Unlock the future of customer experience with our latest report! Discover how leading brands are leveraging AI to revolutionize customer feedback and loyalty. Sony Electronics achieved a 22.5x increase in feedback response rates, while Carnival UK (P&O Cruises & Cunard) captured over 1.2 million customer interactions annually, transforming their understanding of customer expectations and refining their offerings. Our latest report with NICE uncovers: 💡 Proven strategies to create ROI from AI-powered #customerexperience investments 💡 How to deliver seamless, connected customer journeys with #AI 💡 4 practical steps to get started with #CX transformation 💡 Tips for securing stakeholder buy-in and evaluating the best tools Take your customer experience from omni-channel to 360-degree with actionable insights, expert advice, and real-world case studies. 📊 Don’t miss out - download your copy here: https://bit.ly/4i3nPDe

Read about the evolution!

Attended an insightful session by NASSCOM on Leveraging AI to redefine next-generation Customer Experience! Exciting discussions on how AI is shaping the future of customer interactions and enhancing satisfaction levels. Key Takeaways: 1- AI's role in personalizing customer experiences for enhanced engagement. 2-Leveraging AI-powered analytics to gain actionable insights into customer behavior. 3- The importance of ethical AI deployment to maintain trust and transparency. Looking forward to implementing these strategies to drive customer delight! #NASSCOM #AI #CustomerExperience #Innovation #FutureTech

Another big win for Wave iX and ibex! Trying to acccelerate your digital transformation strategy using generative AI? Message me and learn how our Wave iX solution suite can leverage 25 years of industry specific BPO experience to accelerate your plans with real solutions now.

The New #CX is a new paradigm for how brands interact with customers, leveraging #AI agents to gather the right contextual data at the right time to deliver hyper-personalized customer experiences Mike Burkland Five9 #Five9CXSummit

Global Digital Transformation & Customer Experience Summit 🚀 A big thank you to all the speakers for sharing their ideas about AI, digital transformation, and how to grow businesses through better customer experience. The event showed the future of CX with AI-powered personalization and omni-channel solutions. It was great to see so many leaders working to improve customer experience. Thank you to the organizers and everyone who shared their ideas. #DigitalTransformation #CustomerExperience #Innovation

In the ever-evolving landscape of customer experience (CX), learning from industry leaders like Uber and Best Buy can unlock tremendous value. Our latest blog post on Point of View with Precision Point Partners delves into how Uber revolutionized ride-sharing through technology, optimizing matchmaking, and how Best Buy provides a comprehensive solution hub. At Precision Point Partners, we're applying these lessons to CX with our innovative BPM Exchange. By combining AI and expert human insights, we offer tailored, efficient, and cost-effective solutions to meet and exceed customer support demands. Read more on our blog: https://lnkd.in/eJ4sUXbH #cx #pointofview #blog #bpo #bpmexchange