Glassbox’s Post

Excited to share insights from Sarah Martin on the challenges banks face in customer acquisition and retention. As Sarah highlights, while acquiring new customers is crucial, silent churn poses a significant threat. By embracing mobile-first engagement strategies, banks can enhance customer satisfaction and loyalty, ultimately fostering sustainable growth. #Banking #CustomerRetention #MobileEngagement

Congratulations to Capital One for ranking highest in overall customer satisfaction for a fifth consecutive year, according to the J.D. Power 2024 U.S. National Banking Satisfaction Study! Study insights: - Customers of major national banks feel more confident than ever in their bank’s ability to meet their needs and support them during tough times—boosting satisfaction and trust across the board. - Top Performers: For the third year running, Capital One, Chase and TD Bank lead in customer satisfaction. - Overall Improvement: Satisfaction with national banks is on the rise. However, there’s a notable dip when customers rely on self-service tools (like secure messages, websites, or mobile apps) for help or information. More study insights: https://hubs.la/Q02_vRkL0 #JDPowerAwards #Banking #RetailBanking #CapitalOne #ChaseBank #TDBank

Congratulations to Capital One for ranking highest in overall customer satisfaction for a fifth consecutive year, according to the J.D. Power 2024 U.S. National Banking Satisfaction Study! Study insights: - Customers of major national banks feel more confident than ever in their bank’s ability to meet their needs and support them during tough times—boosting satisfaction and trust across the board. - Top Performers: For the third year running, Capital One, Chase and TD Bank lead in customer satisfaction. - Overall Improvement: Satisfaction with national banks is on the rise. However, there’s a notable dip when customers rely on self-service tools (like secure messages, websites, or mobile apps) for help or information. More study insights: https://hubs.la/Q02_v2220 #JDPowerAwards #Banking #RetailBanking #CapitalOne #ChaseBank #TDBank

With bank of choice competition rising, customer acquisition has become banking’s top priority. And the branch network plays an essential role in defending against customer attrition and amplifying new customer appeal. Find out how growth-oriented institutions are set to navigate change in the coming year.

🚀 Unlocking Banking Profitability with Customer Lifetime Value (CLV) 🚀 In today’s competitive banking landscape, understanding and leveraging Customer Lifetime Value (CLV) is crucial for sustained profitability. My latest Fosfor blog dives deep into how banks can harness CLV to not only retain customers but also maximize their lifetime value. 🔍 Why CLV Matters: Customer Retention: Focus on high-value customers to boost loyalty. Personalized Services: Tailor offerings to meet individual needs. Profit Maximization: Identify and nurture profitable customer segments. By integrating CLV into their strategies, banks can transform their approach to customer relationships, driving long-term growth and profitability. Curious to learn more? Check out my blog here: https://lnkd.in/dN_su9E6 #CustomerExperience #CustomerRetention #CLV #CustomerValue #Banking #FinancialServices #Fosfor

Customers might want more tech-driven convenience, but reliable human-to-human support can still go a long way. According to a recent study, banks with local branches score highly in customer satisfaction. But banks that provide good branch service and additional options tend to score even higher. What supportive foundation is your long-term strategy built around? #Banking #Fintechs Story by The Financial Brand https://bit.ly/3xyDVSx

Customers might want more tech-driven convenience, but reliable human-to-human support can still go a long way. According to a recent study, banks with local branches score highly in customer satisfaction. But banks that provide good branch service and additional options tend to score even higher. What supportive foundation is your long-term strategy built around? #Banking #Fintechs Story by The Financial Brand https://bit.ly/3xyDVSx

I find it curious how much talk there is about trust being essential to building customer loyalty and satisfaction, but how much the reality of the customer experience seems to do the opposite of building trust. And when it comes to banking, we can argue that trust imperative is even bigger, because...hey, money. So it's great to see this piece by my fab colleagues Claudia Pellegrino Caroline Wayman and Donald Cameron making the case for greater customer-centricity for banks in an age of economic pressure and cost cutting. Have a read! https://lnkd.in/ereDH66T

Is your bank delivering seamless customer experiences? Many financial institutions are still struggling to meet customer expectations. Customer satisfaction with traditional banks is generally lower than with customer-owned banks and digital-only banks. For example, only 66% of users report satisfaction with traditional banks, compared to 79% satisfaction for digital-only banks, reflecting the growing preference for user-friendly digital services. Check out our latest op-ed from Jeremy Thomas that explains the common pitfalls banks are facing and how to overcome them. David Bass #banking #finance #customerjourney #customerexperience #digitaltransformation https://lnkd.in/gwRK6Ttp

🌟 Customer-Centric Approach in Banking: Enhancing Service Delivery and Client Satisfaction 🏦💬 In the competitive landscape of banking, a customer-centric approach isn't just a strategy—it's a commitment to understanding and exceeding client expectations. Are you ready to transform your banking service delivery? Here's how: 🔍 Key Strategies for Enhancing Client Satisfaction: Understand Customer Needs: 🛠Embrace data-driven insights and customer feedback to personalize services and anticipate client needs effectively. Streamline Service Delivery: ⏱️ Simplify processes and embrace digital solutions to offer seamless and efficient banking experiences. Build Trust and Transparency: 🤝 Foster trust through clear communication, transparent policies, and personalized interactions that prioritize client interests. Empower Frontline Staff: 💼 Equip frontline employees with the tools and autonomy to resolve issues promptly and deliver exceptional service. Innovate and Adapt: 🌐 Embrace innovation to stay ahead of evolving client expectations and industry trends, continuously improving service offerings. 📈 A customer-centric approach isn't just about meeting expectations; it's about creating lasting relationships and driving loyalty. By prioritizing client satisfaction, banks can differentiate themselves in a crowded market and foster sustainable growth. 🚀 Embracing a customer-centric mindset isn't just beneficial—it's essential for banking institutions aiming to thrive in today's competitive environment. By focusing on enhancing service delivery and client satisfaction through innovative solutions and personalized experiences, banks can build strong relationships that drive long-term success. Are you ready to prioritize your clients and elevate your banking services? 🔗 #CustomerCentricBanking #ClientSatisfaction #BankingExperience #DigitalTransformation #FinancialServices #CustomerServiceExcellence