Glassbox’s Post

Did you know there are three incredible ROI opportunities to make a real impact on your bottom line with CX initiatives? Our second live event of this quarter is on April 24th. If you want to discover those opportunities plus how to craft a CX Mission Statement and define your CX strategy to skyrocket your chances of success, we cannot wait to see you there! https://lnkd.in/g2VXMhZk

Happy CX Day! 🎉 Today, we celebrate the heart of every successful organization—Customer Experience (CX). It’s more than just a buzzword; it’s about building lasting relationships, delivering consistent value, and creating memorable interactions at every touchpoint. I’m inspired by how CX professionals continuously adapt and innovate to meet ever-evolving customer expectations. Whether it’s embracing new technology, listening more intently, or finding fresh ways to connect, we are all in the business of putting our customers at the center of everything we do. Let’s keep the momentum going by fostering empathy, collaboration, and a relentless focus on improving experiences. Shoutout to all the amazing CX teams and leaders making a difference daily! 🌟

Winning Customers for Life: The Basics Every Business Needs to Nail Delivering an excellent customer experience doesn’t have to be complicated—it just needs to be consistent. In this video, I share the three simple expectations that every customer has, no matter the industry: 1.  Do the Job Right: Deliver on your promises with precision and care. 2.  Be Easy to Do Business With: Simplify processes and remove unnecessary friction. 3.  Treat Customers with Kindness: Show genuine warmth and appreciation in every interaction. These principles might sound simple, but mastering them is what separates thriving businesses from those that struggle. Watch my newest video (link is in the comments below) for actionable tips on delivering world-class customer experiences, like setting clear standards, anticipating customer needs, and creating memorable moments of kindness. How does your business meet and exceed these expectations? Let me know in the comments! #CustomerLoyalty #BusinessSuccess #CustomerExperience #Leadership

I’m so excited to share my collaboration with some incredible customer experience leaders on Front's latest guide: "5 Best Practices for Stellar Self-Service Support" 🎉 This guide is packed with practical advice, including: - Making help resources easy to find and use - Measuring the effectiveness of your strategy - Tracking the impact of changes A huge thank you to Dan O'Connell & Andrea Lean for inviting me to contribute, and a special shoutout to my fellow contributors for their excellent insights. Get the guide to learn more about enhancing your self-service support and delighting your customers. Link in the comments 👇

In every industry, delivering an exceptional customer experience is what sets great businesses apart. It’s not just about providing a product or service—it’s about fostering trust, building connections, and earning loyalty. Here’s what defines a remarkable customer experience: ✅ Empathy: Understand your customers’ needs and go the extra mile to meet them. ✅ Consistency: Deliver reliable, positive interactions that build lasting relationships. ✅ Innovation: Find new and creative ways to enhance the customer journey and exceed expectations. When businesses prioritize the customer at every touchpoint, success naturally follows. How do you ensure your customers are always at the center of your strategy? #CustomerExperience #CustomerFocus #Leadership

The principles of systems thinking expand our view on how to transform experiences and support the employees that deliver those experiences. Forrester VP and Principal Analyst J. P. Gownder shares his research on productivity and collaboration and how his systems thinking approach reveals implications for the customer experience.

The principles of systems thinking expand our view on how to transform experiences and support the employees that deliver those experiences. Forrester VP and Principal Analyst J. P. Gownder shares his research on productivity and collaboration and how his systems thinking approach reveals implications for the customer experience.

This made my day! 🌟 Seeing my clients thrive and hearing their feedback means the world to me. CX isn’t just about processes—it’s about creating moments that matter. If you’re ready to wow your customers like Dr Tanya Finnie, drop me a message. 🚀 #customerexperiencestrategist #customerexperiencetraining #customerloyalty #amplifywithpurpose

🌟 🌟Curious about how to truly center your business strategy around your customers? 🌟🌟 Our Director of Customer Experience, Diana Jennings, has written an insightful article that dives deep into this crucial topic on the IBISWorld Industry Insider: https://lnkd.in/ecpC9iku Dianna explores how truly understanding customer needs, pain points, and aspirations should be the driving force behind every business decision. She emphasizes that combining customer insights with comprehensive industry research not only offers a holistic view but also informs more relevant and effective strategic choices. In her article, Dianna highlights: 1️⃣ The importance of actively listening to customers and integrating their feedback into your strategy. 2️⃣ How a customer-centric approach can transform your business model and drive long-term loyalty and growth. 3️⃣ Practical steps to combine industry research with customer feedback to develop a strategy that resonates deeply with your audience. If you’re aiming to refine your approach to customer-centric strategic planning, Dianna’s article is a must-read. Check it out to discover how to integrate customer insights into your business strategy effectively. 💡 Share your thoughts in the comments below! 💡 #CustomerExperience #CustomerCentricity #BusinessStrategy #StrategicPlanning #CustomerInsights #BusinessGrowth #CustomerFeedback #CXStrategy #CustomerSuccess #Leadership #IndustryResearch #BusinessInnovation

The principles of systems thinking expand our view on how to transform experiences and support the employees that deliver those experiences. Forrester VP and Principal Analyst J. P. Gownder shares his research on productivity and collaboration and how his systems thinking approach reveals implications for the customer experience.