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Wondering how to enhance your business's customer experience without breaking the bank? Mystery shopping might seem like an additional expense, but it's a strategic investment. By conducting mystery shops, you can pinpoint areas for improvement in your processes, presentation, and customer service, ultimately protecting your bottom line. Discover the diverse Mystery Shopping services offered by My CX and take proactive steps towards optimizing your business performance. With our tailored solutions and expert insights, unlock hidden potential and elevate your customer satisfaction to new heights. Don't let unnoticed issues hold your business back – invest in excellence with My CX today. #MyCX #MysteryShopping #CustomerExperience #BusinessOptimization

Are you looking to add, improve or replace your marketing stack? Don't be the one to miss a single trick 🫣 This way for retail & digital transformation 🫱🏻🫲🏼 🚶♂️🚶♀️👇🏼 #retail #ecommerce #shoptalkeurope #digital #digitaltransformation #techstack #marketing #innovation

Turned right around to head back to Vegas for the #medallia Experience conference. The list of companies attending that are investing substantial resources to improve their #customerexperience is impressive. Protecting your customer from going to the competition is the only way to dominate your market. Once you lose them, the chances of them coming back are slim and they’ll be expensive to replace. If you're looking to improve the customer experience you offer, check out my Vegas seminar from #myhfa or DM me to see how Medallia can cost-effectively tell you what your customers want in real-time. Don't let your competition get ahead of you! #furniturestore #retailmanagement #netpromoterscore #happycustomer #customerloyalty

Do you have any questions about #RetailNOW2024? Join us at 1 PM to learn more about the show and participate in the Q&A!

How much does a mystery shopping program cost? Costs vary greatly, depending on the type of contact, length of the questionnaire, and number of contacts to be made. Regularly scheduled programs (monthly/quarterly visits) and large numbers of contracts are given substantial discounts. #ShoppersInc #MysteryShopperProgram #mysteryshoppingprogramcost #CustomerService #custserv

Did you know “the customer is always right” is only half the quote? Harry Gordon Selfridge originally said, “The customer is always right in matters of taste.” This nuanced perspective reminds us to value customer preferences while maintaining our professional expertise. Balancing these elements is key to exceptional service and mutual respect. #CustomerService #BusinessInsights #ProfessionalGrowth

During HITEC, Glenn Haussman and Bob Gilbert, President & CEO of HSMAI, discussed the transformative power of breaking down silos in hospitality sales and marketing. They explore the organic convergence of revenue management and marketing, accelerated by the pandemic, leading to more efficient and profitable operations. The talk also unveils a new Commercial Strategy certification aimed at uniting stakeholders across the industry, fostering a shared understanding of commercial strategy for enhanced profitability and customer satisfaction.    #Hospitality #HighTech #SalesAndMarketing #CommercialStrategy #IndustryInnovation

Feeling the squeeze of high turnover and evolving customer expectations? There's a solution! Watch the on-demand webinar featuring industry experts Austin Maddox (EVP, North Americas, Parcel Locker Solutions at Parcel Pending by Quadient) and Carol Spieckerman (President, Spieckerman Retail) as they explore how smart lockers can streamline operations, free up your team for better customer service, and boost your sustainability efforts. Watch now: https://bit.ly/3KedMeY #smartlockers #retailsolutions #webinar

Really enjoyed this conversation with Austin Maddox about how smart lockers check so many boxes. Supports the larger trend toward multi-faceted solutions vs. one-offs. ✅ Returns are a pain for retailers, brands, and shoppers. Alleviating chaos and cost makes a huge difference. ✅ Wringing more productivity out of fewer stores key as store openings slow. ✅ Maintaining visual integrity top-of-mind as retailers invest heavily in-store experience (remodels, renovations). ✅ Sustainability in a second act. Must walk the talk and implement across the platform (including delivery, returns). ✅ Retailers need traffic-driving strategies beyond low-margin grocery. ✅ Key shopper decision-drivers (beyond price) - Simplicity. Convenience. Choice. Industry Dive

The Orgill Spring Dealer Market is in full swing and there's no shortage on insightful conversations! The buzz is all about... 🔹Uncovering the latest trends in retail technology 🔹Best-in-class retail rewards & loyalty programs 🔹Increasing profits with loss prevention strategies Be sure to stop by Agilence booth #1008 for a deep dive on how you can get a grip on all your data to minimize total retail loss 📉 #orgill #lossprevention #retailtechnology