Glory Ndukauba’s Post

Sometimes it's not how much content you have posted but how impactful the contents are to people that see or read them.Quote from Glory Nkpe the most interesting and proactive customer support specialist. # customer service representative #Customer satisfaction #Customerretention #CustomerSuccess

Customer Service Management - 6 Techniques to Maintain Composure When Handling Customers. Maintaining composure when dealing with customers is crucial in the realm of customer service management. It is essential to have strategies in place to effectively handle challenging situations and ensure customer satisfaction. Here are six techniques that can help you stay composed and handle customer interactions with professionalism: 1. Active Listening: One of the most important skills in customer service is active listening. By listening attentively to customers' concerns and needs, you can demonstrate empathy and understanding. This not only helps in resolving issues effectively but also builds trust with customers. 2. Empathy and Understanding: Showing empathy towards customers can go a long way in diffusing tense situations. Understanding their perspective and acknowledging their emotions can help in finding common ground and reaching a resolution that satisfies both parties. 3. Patience and Calmness: Patience is key when dealing with challenging customers. It is important to remain calm and composed, even in stressful situations. Taking a deep breath and maintaining a positive attitude can help in handling difficult interactions with grace. 4. Problem-Solving Skills: Effective problem-solving skills are essential in customer service management. Being able to analyze the root cause of an issue and come up with practical solutions demonstrates professionalism and competence. https://buff.ly/3wHTvWA #customerservice #customerfeedback #customersatisfaction #customerappreciation #customers

🔶🔸 Customer Service Essential Idioms 🔸🔶 In today’s competitive market, delivering exceptional customer service is paramount. Understanding and effectively communicating with our clients is the key to building long-lasting relationships. Here are some essential customer service idioms to keep in mind: 1. The customer is always right: - Explanation: Customers should be treated with respect, and their complaints should be taken seriously. - Example: “We believe that the customer is always right.” 2. Bend over backwards: - Explanation: To make an extraordinary effort to please the customer. - Example: “Our team bends over backwards to ensure our customers are satisfied.” 3. Go the extra mile: - Explanation: To do more than what is expected to achieve customer satisfaction. - Example: “Our staff always goes the extra mile to meet customer needs.” 4. Word of mouth: - Explanation: The promotion of a product or service through recommendations made by satisfied customers. - Example: “Positive word of mouth can significantly boost our business.” 5. Put yourself in someone else’s shoes: - Explanation: To understand a situation from another person’s perspective. - Example: “To provide better service, it’s important to put yourself in the customer’s shoes.” Remember, incorporating these idioms into your customer service approach can enhance customer satisfaction and loyalty. #CustomerService #Communication #RelationshipBuilding

Eureka Forbes Ltd Eureka Forbes Ltd - Worst Service Experience of the Century! We purchased a Eureka Forbes product on 9th October 2024, expecting a smooth process and quality support. Instead, it has been a nightmare. Here’s the timeline of this unfortunate experience: Delivery Delays: Despite repeated follow-ups, the product was delivered only on 15th October. Installation Issues: The installation was delayed until 23rd October after numerous requests. Product Malfunction: Right after installation, the machine failed to release hot water. Unresponsive Customer Service: After 10 days of constant follow-ups, still no complaint has been registered. Customer care has been unhelpful and unresponsive. No one at Eureka Forbes seems serious about resolving customer issues, nor is there any proper after-sales support. This has been the worst experience I’ve ever had with an electronic product. Extremely disappointed and frustrated with Eureka Forbes' lack of commitment to customer satisfaction.

🌟 The Power of Service: Are You Customer Service or Service Customer? 🌟 In today's competitive market, the true differentiator isn't just the product itself, but the service that comes with it. It's not enough to have a title of "Customer Service" . We need to genuinely "Service Customer." 🔧 Product Service: Ensuring your product performs at its best is just the beginning. Regular maintenance, updates, and improvements are crucial to keeping your customers happy and loyal. 🤝 After-Sales Service: The relationship with your customer doesn't end once a sale is made. After-sales service is where true customer satisfaction begins. Providing support, handling returns, and solving issues promptly builds trust and long-term loyalty. 💡 Customer Service vs. Service Customer: Customer Service: It's about answering questions and resolving issues. It's reactive. Service Customer: It's about anticipating needs, providing solutions before problems arise, and going the extra mile. It's proactive. The best companies don't just have customer service departments; they embody a culture of serving customers throughout the entire organization. Every interaction is an opportunity to build a stronger relationship and create advocates for your brand. Let’s strive to be more than just customer service representatives. Let’s truly service our customers with dedication, empathy, and excellence. Remember, it's not just about solving problems, it's about creating exceptional experiences. 🔥🔥🔥🔥🔥 #CustomerService #ServiceExcellence #AfterSalesService #CustomerSatisfaction #ProactiveService #CustomerLoyalty

A customer service hero is one without a cape but with a computer. I do the following; 1. I Listen to customers with rapt attention. I am not the type that will be like " madam what did you say again? 2. I ask the right questions. 3. I focus on the customer and adapt approach that best suit each customer i.e no two customers are the same. 4. I ensure customer satisfaction. 5. I will treat customers exactly the way I would love to be treated. 6. I always have an indept knowledge of my products and services. 7.Then I will continuously research and update my knowledge on my product In a nutshell, I am a customer service hero with a computer.

After-Sales Service is the heart of customer satisfaction 💡 At Atandra, we firmly believe that sales may bring customers through the door, but after-sales service keeps them coming back. 🌟 Our KRYKARD Care is not just a service program; it’s a promise to our clients—a promise of efficiency, productivity, sustainability, and unwavering support. 🚀 Here’s what makes KRYKARD Care stand out: ✅ Strategically Warehoused Spare Parts: Ensuring minimal downtime for our clients. ✅ 39 Years of Expertise: Decades of trusted industry knowledge at your service. ✅ Nationwide Reach: 200 highly skilled service engineers across 100 locations. ✅ Swift Communication: e-Service reports delivered instantly via WhatsApp or email. ✅ 4.7-Star Ratings: Reflecting the trust and satisfaction of our valued customers. ✅ Rapid Response Times: Factory-trained engineers resolve issues with speed and precision. ✅ Convenient Service Requests: Submit requests anytime, anywhere through our portal. In an era driven by Industry 4.0, our commitment to constant improvement is unwavering. We leverage technology and expertise to provide unparalleled after-sales support, ensuring our clients experience the highest levels of productivity and sustainability. A heartfelt thank you to our incredible KRYKARD Care Team for their tireless efforts in delivering excellence every single day. Your dedication is the backbone of our customer satisfaction. 🙌 Special appreciation to VP Services, N.S. Srikanth, for his visionary leadership and commitment to driving our after-sales service to unmatched levels of quality. Your guidance inspires us to set new benchmarks in customer care! 👏 At Atandra Energy Private Limited, customer relationships go beyond a transaction—they are partnerships built on trust, reliability, and care. 🤝 To all my fellow leaders: how are you leveraging after-sales service to build lasting relationships and enhance your brand reputation? Let’s exchange ideas in the comments! #CustomerFirst #AfterSalesService #KrykardCare #Atandra #Industry4Point0 #CustomerSatisfaction #Teamwork #Leadership #Gratitude

We are committed to achieving and exceeding customer satisfaction which is why we have a Quality Policy that includes objectives like the following: ▶️ Adherence to published test methods ▶️ Proper training and education of all employees ▶️ Use of the highest quality equipment Learn more about our quality service promise: https://bit.ly/3SkNlJH #QualityAssurance #IndustryStandards #BrakeTesting

Customer Service and Sales: A Shared Goal of Customer Satisfaction As an enthusiastic customer service representative, I can’t help but draw parallels between our role and that of salespeople. At the heart of both positions is a shared goal: ensuring customer satisfaction and fostering lasting relationships. Here’s why our goals are so intertwined: Customer Joy: There’s nothing more fulfilling than seeing customers genuinely happy with their experience. For me, positive reviews and feedback are a testament to the value we bring. A delighted customer means we’ve succeeded in meeting their needs. Retention and Referrals: When customers are satisfied, we’re not just securing their loyalty; we’re also setting the stage for referrals. Happy customers are more likely to return and recommend us to others, driving growth and strengthening our reputation. Shared Success: Both customer service and sales thrive on building lasting relationships. As customer service reps, we work to ensure satisfaction post-purchase, while salespeople focus on creating those positive experiences that lead to loyal customers. Positive Impact: The joy of receiving a positive review or a referral underscores our collective impact. Whether we’re handling inquiries or closing deals, our ultimate goal is to make a difference in our customers’ lives. Let’s celebrate the synergy between customer service and sales. By working towards the common objective of customer satisfaction, we not only drive our individual success but also contribute to a thriving, customer-centric business. Here’s to delivering excellence and reaping the rewards of happy, loyal customers! Digital Witch Support Community #CustomerService #Sales #CustomerSatisfaction #CustomerRetention #Referrals #PositiveImpact #TeamSuccess #CustomerExperience

Complaints as an opportunity - professional complaints handling The customer's complaint is the signal for the desire for further cooperation. If he does not complain, or if his complaint is not handled professionally, the customer is lost. This approach to handling a complaint underlines the importance of professional complaint handling as an opportunity to prevent customer losses and strengthen customer loyalty. Customer satisfaction increases, as does employee satisfaction. Learning objectives Raising awareness of the importance of a complaint Recognize complaints as a cause/effect mechanism Learning techniques for conflict relaxation and resolution Developing customer loyalty measures Contents - Classify complaints and grievances - Differentiated processing depending on customer type - The opportunity for customer loyalty - Objection handling technique - Conflict knowledge (types, processes) - Conflict resolution - Task for practical transfer https://lnkd.in/dcegriRE #Lobraco #Logistik #Logistic #HR #Spedition #Management