Acoustic’s Post

#CX Tip: when analyzing data, focus on answering "Why do our customers do what they do?" instead of "What do our customers do?" Most teams spend their time focusing on the behavior of their customers without putting the proper context around it to understand why. Don't make CX or product decisions if you can't answer "why?" #customerexperience #productmanagement #customerresearch #insights

Check out this useful guide for leveraging AI and Automation to elevate customer service and CX outcomes! Well done - Tim Houlne and team!

Customer Journey Analytics represents a strategic shift for businesses in 2025, addressing the limitations of traditional solutions that rely on restrictive data silos, black-box models, duplicated data, and inflexible tools. The CJA approach prioritizes transparency, control, and accessibility, empowering all team members—not just data pros—to explore and act on insights. 🔍 📊 With a complete view of the customer journey, businesses can deliver personalized experiences and make real-time, data-driven decisions that fuel growth in an increasingly complex digital landscape. 🔗 Download your 2025 CJA Report 👉 https://hubs.li/Q02XcKND0

Data is Power: Transforming CX with Insights In today’s business landscape, the mantra "data is power" rings true. Without it, CX teams can't gain the insights needed to drive their actions. Discover how BespokeCX can help you harness the power of data for transformative experiences. Explore the solution in our blog: https://lnkd.in/dxTEcjg5 #DataDriven #CXInnovation #CustomerIntelligence #BespokeCX

Explore the fundamental capabilities crucial for effective data and analytics and artificial intelligence in optimizing customer experience. https://okt.to/K3vJy2

Are you ready to see your customer experience metrics soar? Dive into our Path to Automation guide. It's not just a roadmap; it's a transformation toolkit that brings the power of data analytics directly into your CX strategies. Discover how leveraging precise data analytics propels efficiency and personalization to unprecedented levels. This guide is your first step towards turning insights into action. Ready to revolutionize your CX? Grab it now: https://bit.ly/3JP8UwI #CXInnovation #DataAnalytics #PathToAutomation

Explore the fundamental capabilities crucial for effective data and analytics and artificial intelligence in optimizing customer experience. https://okt.to/PfJqK3

One area where companies often struggle? Customer feedback, insights, and sentiment. Part of that can be attributed to the complexities of soliciting, compiling, and aggregating that data. If your business struggles with this, don’t kick the can down the road. There are actions you can take right now! Some leading CX tech platforms incorporate customer insights into their products. For instance, Laivly’s Sidd Spark measures both customer and agent sentiment in real-time during a case and builds in reporting to help you identify weak spots in your CX program, both on the customer and agent side. Check out this article filled with advice from CX leaders on more strategies that might help your company leverage customer insights data more effectively: https://lnkd.in/egBqTZTF

Excited to share our latest guide: "Enhancing Customer Experience in Financial Institutions: Insights and Strategies from CSP" In the dynamic world of finance, maintaining a competitive edge requires continuous refinement of your customer experience (CX) strategies. Built on CSP’s extensive consulting history, this guide offers actionable insights and proven techniques to significantly improve your customer interactions and service delivery. What You’ll Find Inside: - Challenges and Solutions: Identify key organizational challenges and effective solutions to align with customer expectations. - Data Strategy: Understand the pivotal role of data in decision-making and how analytics can transform operations. - Key Metrics: Pinpoint crucial metrics that enhance CX efforts. - Actionable Insights: Apply strategies to link CX improvements to financial outcomes. Improving CX is a continuous journey. By accurately measuring key metrics and refining service processes, your institution can enhance customer satisfaction and loyalty, thereby boosting your financial performance. Dive deeper into our CX insights here. Also, uncover more about these practices in our detailed webinar: https://lnkd.in/gkmAtGgK #CustomerExperience #CXInnovation #ContinuousImprovement #DataInsights

2 days left! Do you work in the CX and Customer Insights space? Does this sound familiar? ... It can be challenging to make reliable business decisions, even with all the feedback and operational data at your fingertips. Join us during our next LinkedIn Live session where Ryan Stuart and Richard Hawker explore how to: - Combine operational and customer data for real insights; - Break down internal silos for a cross-functional view; - Implement practical strategies to improve CX decisions. Link to sign up in the comments. See you there!