Go Ginger Learning Solutions’ Post

In today's brisk work environment, pinpointing and doing away with time wasters is crucial for boosting productivity, particularly in contact centres. Reflecting on my experience conducting training in call centres, one notable example springs to mind. Agents often treated training sessions as a bit of a breather, casually taking 10 minutes to arrive in a room merely two floors up! These seemingly minor delays can add up, leading to substantial time loss and a dip in productivity. They didn't realise that I had to deliver the training and get them back on the phones at the correct time. So what can you do in this scenario? Well first off, have a word with the team leaders, they could add something in their team meeting emphasising the importance of attending training promptly and how their actions can affect other people or teams...that and always having biscuits or sweets in my training room was a good motivator. It's important to recognise that what may be a time waster for one person could actually be a motivator for someone else. Understanding the unique needs and time wasters of your team is vital. 👉 We'd love to hear from you! What are the chief time-wasting tasks in your workplace? Share your views in the comments below. For additional insights, have a read of this article from Call Centre Helper Magazine, which discusses ways that might demotivate your best agents. Identifying these is a key step towards fostering a more efficient and motivational work environment. 🔗 https://buff.ly/3TYGWVp If you're keen to directly address these sorts of productivity issues, we're at your service. 📞 Contact us for a discovery call, and let's tackle your productivity challenges together! #ProductivityInsights #ContactCentreChallenges #ContactCentre #CallCentre

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