Goodness Osagiede’s Post

🎉 Happy Customer Service Week! 🎉 Customer service is the backbone of every successful business. This week, we celebrate the people and teams who go above and beyond to provide exceptional experiences and build lasting relationships. In the world of Account management, customer service is at the core of everything we do. It’s about listening, understanding needs, and creating solutions that foster trust and loyalty. Great service isn’t just reactive – it’s proactive, building connections that ensure long-term success for both clients and companies. A huge thank you to all the professionals who consistently deliver top-notch service. Your dedication to ensuring customer satisfaction makes all the difference. Let’s continue striving for excellence in every interaction! #CustomerServiceWeek #CustomerExperience #AccountManagement #BuildingRelationships #ServiceExcellence #CustomerSatisfaction

Customer service week celebrates customers and the customer service representatives who keep the business going. Here are some tips to be more customer-centric. 1. To provide great customer service, start with fun and creative ideas for engaging your workforce and customer engagement will follow. 2. Quick responses to customer needs can bring benefits to everyone involved. Your customers will feel cared about and your workers will be spared of the stressof dealing with frustrated customers. 3. Map your customer's journey. 4. Monitor customer interactions As we conclude on customer service week, remember to always invest in creating positive brand associations and happy employees provide better service.

Going Above and Beyond in Customer Service Customer Service Week celebrates the crucial role of exceptional service in business success. This year’s theme, "Going Above and Beyond," highlights the importance of exceeding customer expectations. It's more than just handling inquiries or solving problems; it's about creating memorable experiences that foster trust and loyalty. Going the extra mile requires attentiveness, empathy, and a proactive approach to identifying customers' needs before they arise. Whether through personalized service, follow-ups, or small gestures of appreciation, it demonstrates genuine care for the customer. In today’s competitive landscape, the businesses that thrive are those that consistently deliver value beyond the transaction. Empowered teams are key to this, ensuring each interaction leaves customers not only satisfied but truly delighted. As we celebrate this week, let’s commit to making "above and beyond" the standard for every customer interactions. Happy Customer Service Week

Just finished the course “Customer Service: Managing Customer Expectations” by Jeff Toister!  CONGRATULATIONS TO ME .. Wow in this course I learnt that if we don’t manage customers expectations efficiently it’s likely going to lead to customer dissatisfaction.. And as a customer service representative this is not what we want innit? #expectationsmanagement #customerservice.

Just completed the course "Customer Service: Managing Customer Expectations" by Jeff Toister! Check it out: https://lnkd.in/gvxgsab2 Excited to apply these new skills to enhance customer satisfaction. #CustomerService #ProfessionalDevelopment #CustomerExperience #Learning #CustomerSatisfaction #SkillUp  #expectationsmanagement #customerservice.

Drive Customer Satisfaction to New Heights: Transform Your Business with Expert Customer Service Training! Are you tired of seeing your competitors steal the spotlight with exceptional customer service? It's time to take action! In today's competitive landscape, customer satisfaction is the ultimate differentiator. Our comprehensive customer service training course in Gibraltar will equip you and your team with the skills needed to exceed customer expectations at every touchpoint. Enroll now and save £200 when you send two staff members. Elevate your business to new heights of success!

To celebrate "Customer Service Week," we are sharing some tips to help you improve your customer service skills. Great customer service directly affects how customers perceive their experience with your product or service. By actively listening to their needs and maintaining a positive attitude, you make customers feel valued and appreciated, increasing the likelihood that they will return and choose your business over competitors. Check back later for more learning tips to boost your customer service skills. #FunFriday #LearningTips #CustomerService #ActiveListening

Just finished the course “Customer Service Foundations (2020)”! Check it out: https://lnkd.in/gM7UTnCz In this course "Customer Service Foundations (2020)", in this I learned essential components of delivering outstanding customer service. The course focused on defining excellent customer service, understanding the value it brings, creating a service vision, and techniques for building rapport with customers, whether in person, over the phone, or via digital channels such as email or SMS. One of the key takeaways for me was learning how to exceed customer expectations by actively listening, identifying both practical and emotional needs, and going the extra mile in every interaction.  Throughout the course, I also gained essential problem-solving skills, including how to take ownership of customer issues, manage feedback, and handle challenging situations, such as dealing with upset customers. The practical techniques, such as the attitude anchor and partner technique, were immediately applicable and helped me improve the quality of customer interactions. Additionally, the course placed a strong focus on fostering customer loyalty by making clients feel valued and appreciated. My experience during the course was highly positive. The material was clear and easy to understand, making it suitable for both beginners and experienced customer service professionals. I appreciated the practical examples and real-world applications, which made it easier to grasp the concepts. I would highly recommend this course to anyone looking to improve their customer service skills, whether they are new to the field or seeking to enhance their current abilities. Overall, the course not only reinforced foundational skills but also provided advanced strategies for managing difficult situations and maintaining a positive customer experience, which I believe are crucial for building long-term customer loyalty.

What Customer Service Means Customer service means providing a quality product or service that satisfies the needs/wants of a customer and keeps them coming back. Good customer service means much more – it means continued success, increased profits, higher job satisfaction, improved company or Hotel morale, better teamwork, and market expansion of services/products. Remember, good customer service results in consumer satisfaction and return customers and growth in business. Poor customer service, except for monopolistic strongholds, generally results in consumer dissatisfaction, lack of returning customers and dwindling business.

Happy Customer Service Week! 👉This week, let’s take a moment to reflect on the vital role that customer service plays in every organization. ⭐ Whether you're delivering a service, selling products, managing client briefs, solving problems, or simply ensuring that customers feel valued. 🔶Exceptional service is the backbone of every thriving business. ⭐Great customer service isn’t just about meeting needs; it’s about building lasting relationships, creating positive experiences, and leaving a lasting impression in every interaction. 🔶It’s about making customers feel heard, valued, and understood. 🔶Putting their interests at the heart of everything we do. ⭐To every customer service and client service professional out there, your dedication, empathy, and resilience drive customer loyalty and satisfaction👍👍👍 ⭐Thank you for the important work you do!👏 👏👏 👉 Let’s continue to raise the bar for service excellence and make every interaction count. Here’s to celebrating the power of great service this week and every week! #CustomerServiceWeek #CustomerExcellence #ServiceMatters #ClientExperience #Gratitude