Michal Gordon’s Post

It’s time to rethink how we approach customer service. Often viewed as a “cost center,” Customer Service Directors actually drive significant value in retention, loyalty, and brand consistency. In our latest report, we’ve collected some eye-opening numbers showing how much customer service leadership really contributes to revenue. Take a look at our carousel to see just how impactful this role can be! If you’re ready to explore how elevating your CS team can translate into growth, I’d love to connect.

It’s time to rethink how we approach customer service. Often viewed as a “cost center,” Customer Service Directors actually drive significant value in retention, loyalty, and brand consistency. In our latest report, we’ve collected some eye-opening numbers showing how much customer service leadership really contributes to revenue. Take a look at our carousel to see just how impactful this role can be! If you’re ready to explore how elevating your CS team can translate into growth, I’d love to connect.

Who's going to the ECI Connect event in Dallas in a few weeks? I’ll be doing a presentation with Ryan Thornton from Insearch –chock full of strategies about how to create an ideal product assortment (of your Included and Optional Features), how design and purchasing should work together, what your customers expect you to offer- and how! And we'll answer your questions on how to smartly determine which products to offer, how to get them into your tech platforms in the right way, and start reaping the rewards of higher customer satisfaction, increased revenue, and increased profit. Let's do this!

𝟓 𝐓𝐢𝐩𝐬 𝐟𝐨𝐫 𝐁𝐮𝐢𝐥𝐝𝐢𝐧𝐠 𝐚 𝐒𝐮𝐜𝐜𝐞𝐬𝐬𝐟𝐮𝐥 𝐁𝐫𝐚𝐧𝐝 (this was part of my 30 day challenge assignment on Skool). 1. Understand Your Brand Identity 2. Focus on Customer Retention 3. Believe In Yourself 4. Adapt to Market Changes Quickly 5. Measure and Analyze Performance

Happy Sunday. It's been a minute! The Weekly Roundups are back and featuring: 1️⃣ What your biggest weakness really is for getting a particular job - Aakash Gupta 2️⃣ Collaborating better with marketing teams through a product hierarchy - Amy Mitchell 3️⃣ The importance of business models to building great products - Ben Yoskovitz The above and more, in the latest 𝑾𝒆𝒆𝒌𝒍𝒚 𝑹𝒐𝒖𝒏𝒅𝒖𝒑 𝒆𝒅𝒊𝒕𝒊𝒐𝒏 of The Product Trench 👇

At Moore Research, we’re passionate about uncovering insights that help businesses thrive. We have a question for you: 👉 What’s an example of a time you used market research to drive decisions or solve a challenge? Whether it was launching a new product, enhancing customer satisfaction, or refining your brand strategy, we’d love to hear your stories. Sharing our collective experiences helps us all learn and grow in this ever-evolving field. Drop your stories in the comments or connect with us to share more! Let’s celebrate the power of market research together. 💡📈

🌍 Industry-Specific Solutions for Maximum Impact! 🚀 At Ciptex, we understand that every industry has unique challenges. That's why we tailor our solutions to the specific needs of sectors ranging from healthcare to financial services and retail to housing. Our expertise ensures you get the right tools to enhance customer experiences, streamline operations, and drive growth in your industry. 👉 Discover how we can transform your sector:

If you are in the office refreshment business, you should give this a try. Watch the video on how it can help you work on "growth" instead of "problems". Built by Greg and Neil, you can't go wrong with this refund and service call system. Your customers will love it.

Did you know? 74% of people will hang up after being placed on hold. Don't let potential leads slip away! Bowtie Solutions ensures seamless customer experiences from start to finish. Turn those missed opportunities into easy wins. 🏆 #AutomotiveBDC #BowtieSolutions #CustomerService

Six months in to my latest job managing a motorcycle workshop and, surprise surprise, the principles are very similar to running other customer experience focused teams: 1. Set clear expectations with customers up front 2. Highlight any unknowns that may need to be navigated along the way, and agree how to tackle problems if they arise 3. Trust the skills, knowledge and ethics of the team doing the hands-on work 4. Work hard to remove barriers that stop the team doing the job they are hired to do 5. Involve customers in the decision-making process along the way 6. Be accountable when things don't go to plan Nice to feel my brain starting to see connections again.