Grace Cheung’s Post

How Listening to the Right Customers Can Reduce Wasted Effort and Increase Revenue Prioritize user needs, not your features

Have a quick read on how to convert your users into loyal product advocates!

Week 1 Topic: The User is the Hero Day 4: Don't Overwhelm Keep it simple, clean, and intuitive. Users should be able to navigate easily and find the information they need without getting lost in a maze of features.  Example: Instead of having dozens of tabs and menus, organize features logically within a clear hierarchy, making it easy for users to find what they need. #week1 #day4 #designthought #userexperiencematter #designthinking

User-Centric IT: Where Support Becomes Empowerment 🖥️ The true measure of IT support isn't just in fixing problems—it's in the relationships we build and the tapestry of positive experiences we create, where users feel empowered, supported, and valued. #EmpowerThroughSupport #BuildingRelationships #PositiveITExperiences

User Adoption Gridlock? Whatfix Paves Your Digital Highway! Stuck in molasses-slow user adoption? Ditch the struggle & join the Whatfix revolution! We're your DAP champion, empowering you with: ⚡️ Seamless Onboarding: Step-by-step guides for immediate user productivity. ✨ Self-Service Support: In-app help reduces tickets & user frustration. 💯 Targeted Learning: Personalized paths & nudges maximize feature adoption. 💥 Data-Driven Insights: Optimize your strategy with user interaction data. See the Impact: Triumph Group : 40% faster onboarding, 25% fewer tickets, 30% higher feature adoption.

Hellopeter has never been more relevant... 📈 But don't take our word for it. With over 2.4 million registered users and a monthly influx of around 850,000 visitors to hellopeter.com to help themselves and others make better consumer decisions, the #HellopeterCommunity is growing every day. ⭐ Have you joined by writing your first review? #HellopeterReviews #ReviewsMatter #Hellopeter #ReviewPlatform #SouthAfricanBusinesses #OnlineReviews #CustomerRights #CustomerExperience #CustomerReviews

The Importance of a High-Quality Help Center 🆘 👩💻 Over the past three and a half years, I've had the privilege of overseeing SkyHive's Help Center. During this time, I've poured my effort into crafting hundreds of helpful articles, producing and voicing dozens of informative videos, writing comprehensive bi-weekly product updates, and ensuring our support remains stellar. I'll be the first to admit that this work can be time-consuming; sometimes, it goes unnoticed. But seeing this effort's countless benefits to our customers keeps me going. ➕ Increased product adoption and usage ➕ Improved user engagement and retention ➕ Faster time-to-value for new users ➕ Valuable insights into customer needs and pain points ➕ Scalability for future growth and expansion Knowing that we're making a real difference in people's lives matters most to me.

#Applivery goes beyond 🚀. We integrate efficiency and proximity in every function for seamless #devicemanagement 💡 Learn how we make your day-to-day easier! 😉

One of our core values is simple: Be obsessed with what our users need. Every improvement, every update, starts with listening to MSPs and understanding how we can make things easier. 🎯 It’s not just about adding features—it’s about continuously evolving the product based on real feedback from the people who use it daily. Your insights help us create a tool that truly works for you, simplifying the workflow and freeing up time for what matters most. We’re always listening, always improving, and excited to keep pushing forward together. 🙌 Fred Candelario - Verified User #BuildingInPublic #MSPCommunity #UserFirst

Pro tip: Create a ritual to keep your entire company focused on the end-user experience. (Bonus tip: Label your screenshots as you take them—unless you prefer your desktop mimics a treasure hunt, in which case you do you!) Brought to you by Andrew Capland, Growth Leader, PLG champ, and all around excellent tip-giver.