Sometimes a single sentence can change the way you see things.
During the eTail™ event in Toronto, I had the privilege of dining with Yannick Vial from Simons, and our conversation left a lasting impression.
We were talking about Simons’ impressive growth and expansion across Canada.
So, I asked him: “What’s your long-term goal?”
Yannick’s answer hit me hard:
“Our goal is not to be the biggest, but to be the best for our customers.”
That made me realize something fundamental: size doesn’t matter if you lose sight of what’s truly important.
Simons focuses on being excellent for their customers, and that’s why they’ve been so successful for so many years.
This company, with its deep history rooted in Quebec City, stands out not only for its products but for its commitment to quality and customer service.
It’s not just a slogan; it’s a mindset that shows up in every interaction.
As a Simons customer and partner with BusterFetcher, I’ve seen this commitment firsthand. It even made me reflect on our own values.
At BusterFetcher, we believe in win-win, being A-players, and aiming for constant improvement.
But this phrase, “being the best for our customers,” resonates even more deeply now.
It has reinforced our vision to help our clients “Win the Shipping Game” by being not just efficient, but the very best at every step.
And you? In your business, what’s the phrase that guides you?
What’s the mantra that aligns your team with excellence and customer service?
#ClientFirst #Leadership #Excellence #BusterFetcher #MattLessard #WinTheShippingGame #Entrepreneurship #SuccessMindset #Growth
Happy new year to the Chamber, and all our members!