June is a fantastic time of the year to plan your much-needed holiday. Whether it's relaxing on the beach, exploring new cultures or planning something high octane.
June is a time for planning in Ascensos too, This is when we start planning peak for some of the UK's best loved and global brands including Aldi, Monsoon, John Lewis & Partners and DFS
In 2022/23 Q4/Q1 ALDI enjoyed it's best peak period results ever !
⏲ A reduction in the "average speed to answer" of 34 seconds.
⏲ A reduction in the "average handling time" of 55 seconds.
⬆ At the same time managing an increase in total customer voice contacts of more than 10,000.
⬇ All this combined to deliver a reduction in " cost per contact" greater than 50% vs the previous year.
𝗖𝗼𝗻𝘁𝗮𝗰𝘁 𝘂𝘀 𝗮𝘁 https://lnkd.in/etCDwvUD 𝘁𝗼 𝗹𝗲𝗮𝗿𝗻 𝗺𝗼𝗿𝗲, 𝗼𝗿 𝗺𝗲𝘀𝘀𝗮𝗴𝗲 𝘂𝘀 𝗵𝗲𝗿𝗲 𝘄𝗶𝘁𝗵 𝘆𝗼𝘂𝗿 𝗻𝗲𝗲𝗱𝘀 𝗮𝗻𝗱 𝗿𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁𝘀.
#Alwaysonestepahead #strategy #retailpeak #customerexperience
**Dynamic Sales Professional | Luxury Market Specialist | Results-Driven Freight Forwarding Executive | Passionate About Brand Transformation & Exceptional Customer Experiences.**
3moCongratulations! Guys, this indeed is a new way of working to the vanguard of retail........ Smashing every target 🎯