HAWK (Gozoop Group) reposted this
Artificial Intelligence (AI) will streamline and optimise customer experience (CX), which will allow brands to remove friction from the buyer journey, potentially generate more leads, and boost sales. Shweta L Srivastava, former chief customer experience officer, Tata Cliq, talks about this and AI's influence on CX with Iyer Premkumar, President, HAWK (Gozoop Group) Listen in. #BreakTheBox is GOZOOP Group’s editorial initiative — that will capture insights from conversations with those who are not just thinking out of the box, but breaking it. Content: Priyanka Nair Production & Design: Harshal Ichale | Akash Prasad | Dharmesh Bhadra | avnish yadav | Aniketh Shivashakthi #CX #CustomerExperience
