Global pop superstar Christina Aguilera cut the ribbon at the reopening of our Times Square flagship on Thursday. The fully redesigned space features a variety of fashion-forward collections, including the H&M Studio Holiday Capsule, now available. It's also home to H&M's first immersive fitting room in North America, where customers can express themselves by selecting visual themes and music, based on their style choices and moods. “Our Times Square location is an amazing new space for customers to interact with our brand as well as each other”, says Linda Li, Head of Customer Activation and Marketing for H&M Americas. Scroll through below to see more of the store located on 1472 Broadway. #HM #TimesSquare #Flagship #NewYorkCity
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I admire the great initiatives H&M takes to grow it business, but I can’t help wondering why the same level of professionalism isn’t extended to your customers. I faced a deeply frustrating situation that highlights how difficult it is to get support or a resolution when things go wrong. I placed an order through the H&M app on 18th August 2024 (Order Number: 50289380853, Amount: $163.46). The order was delivered but the delivery service couldn't find the address. The order was returned and there was never a refund. I hace sent emails, contact your AI customer support, even sent a tweet (a Thread to be exact), but no response whatsoever. There seems to be no proper way for customers like me to contact support and resolve such issues. What are we supposed to do in situations like this? How can H&M ensure that people receive their money back when orders are not fulfilled? I deeply hope H&M takes steps to prioritize its customers and improve its support system to resolve such issues more effectively. Thanks so much in advance.
Wow, what an exciting reopening! The new immersive fitting room sounds like a fantastic addition to the already fashion-forward collections. Congratulations to the H&M team on this impressive flagship location in Times Square. Looking forward to visiting soon!
I am deeply disappointed with the handling of my prepaid order #39052292112, placed on December 3rd. Despite no delivery attempts, I am unable to cancel the order, and your team refuses to issue a refund until the parcel is located in your warehouse. This delay is unacceptable as the fault lies with your courier service, not the customer. I request an immediate refund for the missing parcel. Failing to address this promptly will leave me no choice but to escalate this matter through a consumer dispute. Please treat Indian consumers with respect and fairness. H&M H&M Group Helena Helmersson Helena Kuylenstierna Gunjan Rai Madan Sumeet Phulwani Daniel Ervér
Congratulations to H&M on the exciting reopening of the Times Square flagship! 🎉 The new immersive fitting room experience sounds fantastic—what a great way to blend fashion and technology, giving customers a truly personalized shopping experience. Looking forward to checking out the new collections and seeing how the redesigned space captures the energy of New York City! 🗽👏 #FashionInnovation #NYC #RetailExperience
Christina Aguilera looking stunning as always! 😍 What a fantastic way to celebrate the store reopening. Congrats to H&M on the beautiful new space!
The immersive fitting room is a game changer H&M love that it’s all about self-expression through style and music. Can’t wait to see how AI-driven styling services like Fittroa can complement spaces like this.
Excellent work www.cgsfixtures.com
¡Me encanta!
Chief Sales Officer H&M
3moWhat a great reopening and celebration ⭕️. Massive thank you to our colleagues that brought this vision to life ✨. I invite everyone to visit our brand new H&M flagship store in Times Square/ New York City