Halifax Marriott Harbourfront Hotel’s Post

As hotel sales professionals we face the dilemma of peak season. The time when you have to balance Relations with long term clients while maximizing profitability. Here's my take on this: Navigating Busy Periods with Heart and Expertise When the pressure's on, it's time to shine! Supporting Clients with Care During hectic times, put your clients first: 1. Keep them in the loop: Share deadlines, progress, and challenges. 2. Focus on what matters: Prioritize tasks and delegate when possible. 3. Be transparent: Manage expectations with open communication. 4. Find flexible solutions: Adjust to meet client needs. 5. Show gratitude: Appreciate clients' understanding and patience. Thriving in Busy Times Turn chaos into opportunity: 1. Build lasting bonds: Deliver exceptional service. 2. Grow your skills: Take on new challenges. 3. Seize revenue opportunities: Negotiate favorable terms. 4. Streamline processes: Eliminate inefficiencies. 5. Shine your reputation: Outstanding results yield referrals. The Key to Success Whether supporting clients or seizing opportunities: - Stay adaptable - Communicate with empathy - Prioritize with purpose - Deliver exceptional service - Continuously improve By embracing these strategies, you'll: - Strengthen client relationships - Enhance your expertise - Boost revenue - Optimize workflows - Shine as a professional Remember, busy periods are chances to showcase your expertise and heart. Let me know your thoughts on this.

Behind the Glamour: The Reality of Sales Travel In the realm of sales, there's a common perception that traveling for work is glamorous and exhilarating. From the outside, it may seem like we're living the dream—jet-setting to exotic locations, wining and dining clients, and sealing deals in picturesque settings. But let's peel back the curtain for a moment and shed light on the reality behind the glamour. Yes, traveling for work can be exciting, but it's also incredibly demanding and exhausting. The long hours spent in airports, the endless stream of meetings and presentations, and the constant pressure to perform can take a toll on even the most seasoned sales professionals. Behind every successful business trip lies a mountain of preparation and organization. From meticulously planning itineraries to managing countless emails and phone calls on the go, the workload is relentless. And let's not forget about the sacrifices made on the personal front—missed family gatherings, birthdays celebrated in hotel rooms, and the constant struggle to maintain a semblance of work-life balance. Moreover, the constant hustle and bustle of travel can lead to burnout and isolation. Spending days or weeks away from home, living out of a suitcase, and navigating unfamiliar cities can wear down even the most resilient individuals. It's a lifestyle that requires resilience, adaptability, and a relentless drive to succeed. Yet, amidst the glamour and the grind, there's another challenge that sales professionals face—the misconception perpetuated by those in the ivory tower. To them, selling may seem like a breeze, a simple matter of numbers and quotas. But the reality is far more complex. It's about building relationships, understanding clients' needs, and navigating intricate decision-making processes. So, the next time you see a sales professional jetting off to another destination, remember that there's more to the story than meets the eye. Behind the polished facade lies a dedicated individual working tirelessly to meet targets, exceed expectations, and drive business growth. It's not always glamorous, but it's a testament to the grit and determination of those who choose to pursue a career in sales. Let's shine a light on the reality behind the glamour and recognize the hard work and dedication of sales professionals everywhere. #SalesLife #BehindTheScenes #WorkTravelReality

The hotel industry’s blind spot! Here’s a little-known fact: In most hotels, one sales manager is expected to cover 4 different sales jobs hats. Yes, you read that right. Other industries, like tech, split their sales teams into specialized roles. Here’s how: 1. Business Development Rep – Books the meetings. 2. Sales Manager – Closes the deals. 3. Onboarding Manager – Smooths the client onboarding. 4. Key Account Manager – Nurtures and grows existing accounts. But in hotels? One sales manager is expected to do all four jobs! This leads to imbalance in the sales funnel. Sales reps often focus on what they enjoy most—whether that’s cozying up to existing clients or giving tours—while other important tasks (like finding new leads) are neglected. What’s the fix? It’s simple. Time blocking: Block out 4-6 hours each week for the 4 key tasks: prospecting, closing, onboarding, and key account management. This keeps your team balanced between bringing in new business and keeping current clients happy. Got any examples of hotels already doing this tech-style role split? I’d love to hear about it.

Do you check your emails while on vacation? 🏖️ As a sales person, we can't avoid keeping an eye on our emails even during vacations. 👩💻 🎯 In fact, to ensure good service, timely deliveries and prompt responses to customer requests, we must constantly monitor our Outlook application 📨 ©️: The quota #salesperson #sales #vacations

 From Sales Rep to Personal Assistant:  A Joke That Turned into an Opportunity.  In sales, you never know where a conversation might lead. I work as a sales representative in my current job.  My job includes reaching out to clients and selling our services to them. So I was working with a client who wanted to list his hotel on our website.  He was interested, but we kept getting delayed because he was busy.  Each time we spoke, he was juggling many things, and we struggled to cover the important details. Yesterday, during another call, I jokingly said, “It looks like you have too much to handle. Why not hire me as your assistant to help with some tasks?” Guess what? You guessed right, he took my jokes seriously and agreed to hire me for (20hrs) weekly. I will help him keep track of his tasks.  This experience showed me that being genuine, proactive, and a little playful can open doors you didn’t expect.  Here’s to seizing opportunities when they appear.  What unexpected chances have you had recently? Let’s share our stories.  #SalesLife #NewOpportunity #ClientSuccess #PersonalAssistantLife

“The only way to do great work is to love what you do" ⤵️ If you work in sales keep reading ⤵️ This week after speaking to several salespeople in the Med Tech world, one thing that stood out to me was the passion. Being in sales is tough. Long hours, rejection, high pressure, and it is without a doubt unpredictable. However, the rewards are life changing. The stories I get told from top quality Med Tech salespeople are mind boggling. Holiday homes in Florida Keys, vacations in the Maldives, weddings on the Amalfi coast, the list goes on…. The highest achieving salespeople all have one thing in common - they love what they do. When you love what you do, you’re more resilient, passionate and the energy & time you invest feels natural. Funnily enough, 4 things that are crucial for a career in sales - resilience, passion, time & energy. People in sales, who agrees? Do you have capital equipment sales experience in the med tech world? ⤵️ There are 2 more Area Sales Manager roles on my desk. No commission cap & sales reps taking home between $200,000 - $400,000..... Message me to discuss! 📩

Having zero background in the travel industry (prior to The Table Less Traveled) has always carried 'pros and cons'. On the one hand, it allows me to see things with a fresh perspective and create experiences without a preconceived notion of 'how' it 'should' be done. On the flip side, without understanding the way others in the industry work, it can be challenging to navigate how to best work with our suppliers, and how to leverage a variety of sales channels. When you've entered new industries with little knowledge - what have been your pros and cons?

#SALESMAN_2 In the present situation for as a sales person! customer selection is very difficult, so what to do? 1. Study about customer background. 2. Know about present business status. 3. At the visit time try to realize of their office environment. 4. Try to realize who are waiting of their reception room and why? ( find the reason like - payment issue, commitment issue etc.) 5. Start gossipping with their receptionist. (Like - How are you? what your company business status? You get your salary timely. etc.) 6. Lastly try to talk with him. who are doing business with them. I think! These six points will be helpful for customer selection. #sales

Is it just me or do I see new Head of Trade Sales and Trade business development roles for trade more and more in the past 2-3 years. Travel Agents will end up getting of sick of travel firms simply hiring BDM to hit the streets and do brand and product training. Travel agents have a busy enough time keeping up with customers never mind having to keep staff later or attend training events outside of hours. Surely in 2024 travel firms can have a better approach than a one fits all model for trying to re-engage with agents whom they forgot when they said they cost to much when paying commission to agents etc. My my times have changed when you see Jet2Holidays, TUI, Easyjet etc etc all bringing out new agent BDM roles. Jet2 is the only one which has always worked closely with agents with Easyjet starting to follow suit and offer the same price on the high street as its own in-house online and app sales. TUI are on the catch up from when they lead the way through retail agency co-operation having to now re-engage and energise its brand to be all travel agents friends to increase sales and service levels. Jet2 and Easyjet are both connected to Low Cost Airlines and have developed holidays as part of its brands where as TUI was always part of high street and charter sales you might even say legacy travel brands. I will be keeping an eye on how these 3 compete for business especially with last minute offers and capacity.

🌟 Team Showcase: Spotlighting Katie Ellel! 🌟 Katie Ellel has been with Vicky Roberts Hotel Support for nearly 2 years as Meeting and Events Support Executive. With some wonderful customer reviews we thought it was time to shine our spotlight on Katie’s role. 1. What does your role involve? ''I work with hotels and venues to support their sales teams to manage enquiries, ensure revenue opportunities are maximised and business is converted. I can provide interim sales support when they have a team member absent if they are recruiting, I also cover maternity/paternity positions, sick leave or annual leave when required.'' 2.  What kind of venues do you work with? ''I have worked with lots of different venues including large chain hotels, small independents, a beautiful manor house in the Cotswold's, a luxury 5 * Castle as well as academic venues.'' 3.  What do you enjoy most about your role at Vicky Roberts Hotel Support? ''I love the variety of projects and venues I get to work with and getting to know new people at the venues. It is very satisfying to see the results and also the value we bring as they really appreciate our help.'' 4.  As an experienced Meetings and Events Sales team member, can you also help our customers with pro-active sales as well as enquiry handling? ''Yes we help all our customers with this, especially when time is limited and they need an extra person to support. I can help with pro-active sales calls, sales blitz, sales lead follow ups, enquiry handling, conversion calls, database clear up, competitor analysis and exhibitions.''  5.  What have been your top 3 successes you would highlight so far? ''I have had some lovely feedback from customers about my work so this is always my top success. However my role has given me opportunities to attend the Meeting Show with a client recently to help represent them.I have enjoyed building relationships with venues I have worked with for a long time and I have also learned new skills such as how Venue Directory works from the other side and being a venue finder!'' Thank you for all your hard work Katie! Keep doing what you are doing, as quoted by a recent customer ‘The impact you make is fabulous!’ You can read our most reviews at the Trust Pilot link in the comments 😊 #hotels #sales #support #training