Sven Haiges’ Post

SAP Sapphire Orlando and Barcelona are right around the corner and what better way to drum up some excitement than by connecting with the brightest minds in business and technology at SAP in Tony Kavadas' #RelaytoSapphire series! One topic we’re excited to explore at #SAPSapphire is the evolving landscape of digital engagement and hear how the newest version of SAP Sales and Service Cloud is impacting CX. Check out Tony’s video with John Heald, Global VP of Customer Experience at SAP to discuss just that. SAP Customer Experience, look at them go! #SAP #SAPCX #sales #salestips

GROW with SAP is getting even more attractive…

How does your business become completely customer-centric? Explore the latest trends and innovations shaping the future of CX. Don't miss out on April 11 at SAP Innovation Day for CX. 🔍 Uncover insights from other customers 🤝 Connect with industry peers and share experiences 🚀 Explore the latest CX innovations Are you ready to redefine your customer experience strategy? Join us! #SAPCX #CustomerExperiences #Innovations

🌍 TechEd World Tour Meets SAP BTP!   This year, we’re bringing another standout showcase to the TechEd World Tour, making its mark at the ASUG Tech Conference in West Palm Beach!   This stop is all about unlocking the potential of the SAP Business Technology Platform (SAP BTP) and showing how it drives industry-wide innovation.   As part of our global strategy to connect SAP Experience Center showcases with flagship events, our intelligent grocery store, S.Mart, felt like the perfect fit.   S.Mart offers a hands-on journey through SAP BTP’s power, demonstrating how the right technology can navigate complex connectivity challenges, transform operations, and create exceptional customer experiences.   Here’s a look at the five key scenarios that illustrate how SAP BTP drives S.Mart’s success in the dynamic retail landscape:   1️⃣ Transform & Innovate: S.Mart’s IT transformation leverages SAP BTP to move from ECC to SAP S/4HANA Cloud, aligning IT with business goals to secure a future-ready operation.   2️⃣ Integrate: SAP Integration Suite connects S.Mart’s systems for real-time stock updates and secure data flow, preventing out-of-stock issues and boosting inventory resilience.   3️⃣ Build & Develop: SAP Build powers a custom AI-driven app for S.Mart, optimizing re-orders and real-time stock visibility on the shop floor.   4️⃣ Data Analytics & Planning: With SAP BTP and SAP Analytics Cloud, S.Mart uses real-time insights for strategic planning and performance tracking.   5️⃣ SAP BTP & AI: SAP’s AI enhances S.Mart’s customer experience, creating personalized, loyalty-driving interactions.   These scenarios showcase SAP BTP as a vital toolset that empowers S.Mart to thrive with agility and innovation.   👉 Catch a glimpse in our video, visit the SAP Booth at TechEd or check out our virtual showcase here: https://url.sap/ftbam6 #SAPExperienceCenter #BTP #TechInnovation #TechEdWorldTour #FutureOfBusiness

A deep dive into the transformative power of SAP AppHaus with Chris Rae, Founder of DalRae Solutions   Join Chris Rae, Founder of DalRae Solutions and Birgit Fien-Schmalzbauer as they explore the transformative power of the SAP AppHaus. Discover how the human-centered approach to innovation can revolutionize your business processes and drive innovation. Topics: AppHaus Impact: The AppHaus has become deeply ingrained in the company's daily operations, influencing how work is done and fostering a human-centered design approach. Growth Ambitions: DalRae aims to expand its AppHaus practices and see more adoption among customers, focusing on providing AppHaus-style sessions rather than physical locations. Keep the Core Clean Methodology: The company uses the AppHaus methodology in conjunction with SAP frameworks to ensure clean core principles and streamline extension development. Value of BTP: The Business Technology Platform (BTP) offers two primary benefits: competitive differentiation and friction reduction. BTP Center of Excellence: DalRae supports customers in establishing BTP Centers of Excellence to effectively manage and leverage BTP capabilities. You can also watch the video on Vimeo: https://lnkd.in/e8zK-w5p ------------------------------- In case you more like to read, the I recommend this short article where Chris is talking about their commitment to expand its AppHaus practices and leverage the power of SAP's Business Technology Platform (BTP) to drive innovation and efficiency. By establishing BTP Centers of Excellence, DalRae helps its customers effectively manage and utilize BTP capabilities. https://lnkd.in/eBrfJwgx ------------------------------- Links: SAP AppHaus Network: https://lnkd.in/eeicc_ws Del Rae Solutions: https://lnkd.in/efYpdKyE #ux #innovation #SAPAppHausNetwork #AI #BusinessAI #SAPAppHaus

Intelligent CX with SAP Sales and Service cloud will be the key highlight item at Saphire 2024 for our clients who are looking for “Lead to Cash” and “Customer Service to Field Service” transformation using latest CRM technology💥💥

We are excited to share - SAP scores a perfect 10! TEN best-in-class category distinctions from the Promotion Optimization Institute in the 2024 Consumer Goods Vendor Panorama for Enterprise Planning (EPx) and Retail Execution (RetX) on SAP Sales Cloud. In Retail Execution, SAP was awarded Best-In-Class capabilities for: 1) Guided Selling 2) Omnichannel Engagement 3) Retail Activity Optimization (RAO) 4) Data & Analytics Visualization 5) Retail Merchandising 6) Mobile UI/UX In Enterprise Planning, SAP was awarded Best-In-Class capabilities for: 1) Field & Analytics Insights 2) TPx UX 3) Collaboration – External 4) Global Deployment Read here to learn more about what POI had to say about SAP and what SAP can do for your business! https://imsap.co/6040UUxjE #RetailExecution #SAPSalesCloud #RetX #EPx #RGM #TPM #CloudERP #CRM #CPG #POI Paul Smith Colby Sheridan Sunny Neely Clotilde de Mersan Anthony Molina Shady Ghattas Simon Dechent John Heald LEEMAN GEERT

Grüezi from the SAP Innovation Day for CX in Zurich! I am currently in Zurich for the SAP Innovation Day for CX, where you’ll learn how SAP Customer Experience can: -Drive customer-focused transformation across your SAP landscape by integrating SAP solutions seamlessly and aligning cross functional systems with customer-centric strategies for a cohesive customer experience at every stage -Harness the power of intelligent CX that provides actionable insights from customer data and analytics to drive strategic decision-making and deliver better business outcomes -Leverage Industry CX to overcome industry-specific challenges by tailoring solutions to your business landscape, addressing compliance requirements, and streamlining operations to stay ahead of market trends What can I say about CX? “CX changes a lot over the past years but has never been more innovative as today covering also AI. For me CX has to be the number one priority to any company - since knowing the customer or their buying behaviour is key to success” A big thank you to all participants for the great conversations and even better speakers! Can’t forget all the SAP colleagues that are involved in all those projects and make it a success every single time! Patricia Krall René Meier Sven Feurer Astrid Utrata Diana Cappel Sascha Faller Pia Sautter Kai Stübane Geert Leeman Marcel Brun Simon Dechent Ekaterina Pechenina Cliff Reichardt Tanya Hobbs Viktoria Huber Benjamin Picard Thomas Ofenloch Martina Bednar Nadine Kleinmann Eric von Schumann Sahar Mir Abedini-Pohl #transformation #salescloud #servicecloud #CloudSuccessServices #Digitalisierung #Innovation #Future #2024Events #AI #SAPCX

Did SAP #Sapphire made you rethink #AI and your understanding of its (potential) value? And how does your #composable strategy aligns with the enablement of future technologies? Alex Timlin, SAP’s Chief Expert CX shares in this video the SAP perspective on composability stating: ‘What makes SAP different is that we are looking at composability not in #commerce, not in #ERP, but in an intelligent enterprise-suite as an entire suite of applications that need to be interoperable. Not just integrated, but connected. And we also recognize that there is not going to be an SAP logo on every single one of those applications. Composability for SAP is about how we make our technology fit together.’ I can recommend watching the Masterclass from OMR2024, where Alex’s words are put into practise via this great use-case of KPS AG supporting Germany’s leading omni-channel player in the Watch & Jewellery industry, towards a composable architecture with components like SAP Commerce Cloud, Emarsys (engagement), Coremedia (#CMS), GraphQL, Apollo, and a Headless Frondend (VUE.JS). Learn all about their journey via this Masterclass recording: https://lnkd.in/eWNNfwET (swipe to 22nd minute). But how to start your own Composable Journey? First, make sure to get informed about the KPS Booster! With a Lighthouse-score from 98-100, KPS has pre-composed your ideal MACH-landscape, covering the most essential steps required for a well-tested, flexible and futureproof composable architecture! Discover your must-have components and all the benefits of using an composable #accelerator by watching the OMR Masterclass-recording at minute 38, or go the website via https://lnkd.in/eguAHrgc. There you can also download the whitepaper ‘Monolith vs Composable via https://lnkd.in/e98CYXZ9. Curious about your thoughts!