Harez Abdullah’s Post

Several key skills and attributes that are essential to have in a sales assistant: 1.Communication Skills: Very important for understanding customer needs and explaining products or services. 2. Customer Service: Strong focus on customer satisfaction and patience and ability to handle complaints and issues positively. 3. Product Knowledge: An in-depth understanding of the products or services being sold to answer questions and make recommendations. 4. Interpersonal Skills: Ability to build relationships with customers. 5. Attention to detail: Ensuring accuracy in transactions and attention to customer preferences. 6. Teamwork: Ability to work well with co-workers to achieve store goals. 7. Problem Solving Skills: Quickly address and resolve customer issues or concerns. 8. ORGANIZATION: Keeping the sales area orderly and manageable. 9. Adaptability: Flexibility and ability to deal with a fast-paced and changing environment. 10. Basic Math Skills: Handle cash transactions accurately. 11. Technological Expertise: Familiarity with vending software, point-of-sale systems and other related technologies.

Being a Sales Associate in any field requires a unique blend of dedication, adaptability, and customer-focused mindset. Here’s what it means to truly excel in this role: 🔹 Customer-Centric Approach: Always ready to greet customers with a smile, listen to their needs, and provide tailored solutions to enhance their experience. 🔹 Team Collaboration: Working seamlessly with colleagues to create a supportive and efficient work environment, ensuring every customer interaction is positive. 🔹 Adaptability: Handling a variety of tasks from managing inventory to organizing displays, all while staying flexible and responsive to the ever-changing retail landscape. 🔹 Continuous Learning: Staying informed about the latest products, trends, and industry developments to better assist customers and provide valuable insights. 🔹 Problem-Solving Attitude: Tackling challenges with a proactive mindset and finding creative solutions that enhance the customer experience. 🔹 Commitment to Excellence: Striving to exceed expectations in every customer interaction, ensuring satisfaction and building long-lasting relationships. I’m proud to bring these qualities to my role every day, making a difference one customer at a time. #SalesAssociate #CustomerService #RetailExcellence #Dedication #TeamWork #ContinuousLearning

Today I am replying to this very interesting question that I was asked by Nicoletta Franchino: -> Which role did you enjoy the most? What skills and experience did you take with you to the next role? 💡 Among my various roles, it is difficult to choose the one that I have enjoyed the most, because I have positive memories from each of them, and I learned and developed different skills. Let’s start with my very first job as a Sales Assistant for a retail Optical store in Italy 😎 I did enjoy the environment because the team was Senior - I learned a lot from them - and fun, so the working days flew by with a lot of laughs! I think the most valuable lesson I have learned in Sales, is that you become to sell and attract customers when you listen to them and genuinely help them with their needs. The best and highest sales I have ever made back in the day were the ones in which I paid full attention to the customer’s requests and came up with the best ways to meet their needs, whether I was selling sunglasses, 90K€ watches, and jewelry, or a Marketing platform. I’m very grateful I learned this lesson in my early working career because it helped me in all of my next roles as a Customer Service representative, Flight attendant, and even as a B2B Marketing Manager. In every role you have in any company/association, always keep in mind the customer’s needs and the value you provide for them. Once you make this “switch” in your mind, your job will make much more sense, and your focus will be on the right things. After a couple of years in Sales, the next role I have landed has been as a Customer Service professional for 4 years! Do you have any questions regarding this role to help me write the best story for you to read? 🙏 Please let me know! I’d appreciate some input 👇

#Skills that matters in retail are important to the sales team for the Business Growth # #Definitely , Here are some inevitable skills that are important for a Sales Team in the retail industry: #Customer Service: Providing excellent customer service is essential for retaining customers and building brand loyalty. #Product Knowledge: Sales team members should be knowledgeable about the products they are selling to effectively answer customer questions and make recommendations. #Communication Skills: Clear communication is crucial for understanding customer needs and persuading them to make a purchase. #Adaptability: The retail environment can be fast-paced and ever-changing, so sales team members need to be able to adapt to different situations and customer preferences. #Problem-Solving: Sales associates should be able to quickly resolve any issues or concerns that customers may have to ensure a positive shopping experience. #Time Management: Effectively managing time allows sales team members to prioritize tasks and serve more customers efficiently. #Teamwork: Collaboration with colleagues is important for a cohesive sales strategy and a positive work environment. #Attention to Detail: Paying attention to small details can enhance the customer experience and prevent errors in transactions or product recommendations. #Persuasion: Being able to persuade customers to make a purchase without being pushy is a valuable skill for sales team members. #Resilience: Rejection is a common part of sales, so having resilience and maintaining a positive attitude is important for bouncing back from setbacks.👍

Dedicated Sales Executive and Cashier with Proven Customer Service and Managerial Skills During my two years at Day Mart Hypermarket, I served as a Sales Executive and gained extensive experience in stock auditing and various managerial activities. Sales Executive (Pulses & Crockery Section) My career at Day Mart Hypermarket began as a Sales Executive in the pulses and crockery section. I dedicated myself fully to this role, consistently delivering 100% effort and exceeding expectations. My diligence and commitment were recognized, leading to a promotion after eight months. Cashier: Upon promotion to the cashier position, I continued to work with unwavering dedication, often working 14-hour shifts despite the official 12-hour schedule. The management did not provide chairs at the cash counter, causing significant discomfort and health issues for many of my colleagues and me. Despite informing management, no action was taken. Challenging Situation and Customer Service: One notable incident involved a customer purchasing a large quantity of products just before the hypermarket’s closing time. Despite the challenges, including the absence of staff who had completed their shifts, I managed the situation with composure and aimed to satisfy the customer’s needs. Unfortunately, the customer became irate due to a perceived lack of offers and delays in delivery. Despite my best efforts to calm and assist the customer, the situation escalated. Lack of Managerial Support: During this incident, it became apparent that the managerial team was monitoring the situation via CCTV but did not intervene to support me. Following the incident, a discussion with management was initiated, yet it became clear that the work environment lacked the necessary support and respect for the employees. My continuous overtime work was not compensated, and the respect and recognition deserved for my commitment were not forthcoming. After much consideration, I decided to seek new opportunities where my dedication and hard work would be valued and respected.

A salesperson working in a kiosk for an unknown company often demonstrates incredible resilience and skill, arguably surpassing that of many salespeople in well-established companies. Without the brand recognition or the convenience of customers already entering a store, they must work hard to transform passersby into actual customers. They must persuade people to buy products they may not have heard of from a company they don’t know, all while building trust and credibility on the spot. This is no easy task. Kiosk salespeople must attract attention, earn trust, close sales, and meet targets under challenging conditions. Their role requires immense determination and skill, so they should be valued and respected for their remarkable efforts.

As I promised I would be sharing insights on how to effectively engage in retail sales.Here is my first story. Turning a Casual Interaction into a Successful Sale In retail, every interaction is an opportunity to connect and engage. Recently, a routine day took an unexpected turn when I encountered a customer who hadn’t planned on buying anything. It all began with a warm greeting. I approached him with a friendly “Hello, how are you today?” He responded positively but mentioned he was tired. I shared that I was feeling the same. This simple exchange opened a window for a deeper conversation. He revealed that he worked long hours as a Civil Engineer, which hinted that he had the means to invest in our products. Understanding his background, I gently steered the conversation towards our offerings, highlighting how they could fit into his lifestyle. His interest piqued, he picked out two items and proceeded to the checkout. When he returned, he complimented me, saying, “You’re a good salesman… I don’t want to see you again,” he added with a chuckle as he left. This experience underscored an essential truth in sales: it's about more than just transactions; it's about building connections and connecting with clients on an emotional level. By engaging genuinely and understanding his situation, I was able to turn a casual visit into a successful sale and a satisfied customer. #SalesExperience #CustomerEngagement #RetailSuccess #BuildingConnections #EmotionalIntelligence #Salesmanship #CustomerSatisfaction

🌟 Exciting New Chapter Ahead 🌟 After a rewarding journey in the new homes and customer relations industry, I find myself at a new crossroads as I have recently been made redundant. While this marks the end of an incredible chapter, it’s also the beginning of a new adventure, and I’m eager to bring my skills and passion for customer service to my next opportunity. Over the years, I’ve had the privilege of working with some of the leading names in the industry, including Berkeley Group Plc, Taylor Wimpey Plc, and Redrow Homes. My roles have ranged from Sales Executive to Customer Relations Manager, with a focus on delivering exceptional customer service, ensuring seamless communication between stakeholders, and maintaining the highest standards of product quality and customer satisfaction. Key Highlights of My Career: 🏡 Customer Relations Excellence: At Berkeley Group, I was proud to represent the company in managing the customer journey from post-exchange to completion, ensuring that every detail was handled with care and precision. 🏆 Award-Winning Performance: I led the Hareshill Development team to achieve 100% customer satisfaction, earning the prestigious Team Spirit Award. 💹 Sales Achievements: I successfully turned around an underperforming development at Taylor Wimpey, leading it to sell out within just eight months. 👩🏫 Mentorship & Leadership: Throughout my career, I’ve mentored and trained new sales executives, sharing my knowledge and experience to help them succeed. 🌍 Cross-Cultural Communication: With a strong focus on international clients, I’ve ensured that customers from all over the world received the information and support they needed, tailored to their unique requirements and in language they understand. I am now looking forward to leveraging these experiences and skills in a new role where I can continue to drive customer satisfaction, lead teams to success, and contribute to the growth and reputation of a forward-thinking company. If you or someone in your network is looking for a dedicated professional with a proven track record in customer relations and sales, I’d love to connect and explore potential opportunities. For now, sending good vibes #CustomerService #CustomerRelations #Sales #newhomes #NewBeginnings #Opportunities