Hawk (an Azerion company)’s Post

I'm afraid. Have you ever started a customer response with those two words? Have you then pressed send before finishing your response? This week's 'Response Time' guest has 😅 It's just one of the genuine laugh-out-loud moments we had reading Lucía from Bunker DB's responses in our interview series that tackles the highs, the lows, and the downright strange requests that come with the CS territory. It's not all frivolity though - from embracing empathy over protocols to sprint racing SLAs, Lucía spills the tea on what it really takes to elevate customer support beyond the clichés. If "The customer service paradox" ever hits the shelves, we'll be the first in line! #responsetime #interview #custserv #customerservice #customersupport #customersuccess #customerexprience #cx #cs

Gaining insightful customer feedback is essential for investors as they evaluate the satisfaction (SAT) and “stickiness” of the potential seller’s customers. For sellers that have a large customer pool, with no customer being 5% or more of total revenue, and varying diverse segments, Mayfield Consulting couples our usual in-depth telephone interviews with Enhanced Feedback. https://ow.ly/UP8g50QH8ie #Doyourduediligence

Customer Service week insights; Reflecting on my journey in customer service, from my very first job to where I am today, I've learned that it's all about being of service to others and ensuring their satisfaction. It’s not just a job; it’s a commitment to give your all because the ultimate goal is a happy customer walking away with a positive experience. While the demands can sometimes be overwhelming, I remind myself that customer service is an exchange of energy, ideas, and solutions. My former boss always emphasized the importance of taking a moment to breathe and recharge when needed. “If you’re tired, take a minute, vent if you have to, then return with a smile,” she would say. Angela Chipalo This wisdom has stayed with me, reminding me that a positive attitude can make all the difference.Over time, my role in customer service has evolved into a passion. There's nothing quite like seeing the smile on a client’s face at the end of our interaction. I firmly believe that until a customer is satisfied, we are not fulfilling our duty to them. This Customer Service Week, I celebrate not just the hard work of those in this field but the incredible impact we have on our clients’ lives. Let's continue to strive for excellence and ensure that every customer leaves feeling valued and appreciated. #CustomerServiceWeek #CustomerSatisfaction #ServiceWithASmile

Don’t put off bad news!!! 🚨 Customer service isn't just about solving problems—it's about communication, trust, and empathy. After experiencing some truly disappointing service recently (looking at you, American Airlines), I'm reminded of how crucial it is to approach every customer interaction with transparency and care. Bad news shouldn't be a last-minute surprise. Being upfront and honest not only helps to manage expectations but also builds trust. Offering solutions, even in difficult situations, shows customers that you're invested in resolving their concerns, not just brushing them off. Most importantly, empathy should be at the heart of every conversation. Understanding a customer's frustration and validating their experience can turn a negative situation into an opportunity for building long-term loyalty. In business, exceptional service is non-negotiable. It's a reminder that every interaction is a chance to either make or break a relationship. #CustomerService #Empathy #OneApollo #honestyisthebestpolicy

Customer Service Week is just around the corner, and it's the perfect time to celebrate the incredible contributions of our contact center agents. These individuals are on the front lines every day, ensuring our customers have positive experiences even in challenging situations. Recognition is one of the most powerful tools we have for keeping our agents engaged, motivated, and feeling valued. At PeoplePraise, we understand that recognition isn't just about saying "thank you" — it's about building a culture where every agent knows their work makes a difference. As we celebrate Customer Service Week, let's make it our mission to shine a light on the amazing efforts of our customer service teams. Whether it's a simple acknowledgment or a shout-out for a job well done, recognition fuels engagement and empowers agents to deliver their best work. How do you plan to celebrate your team during Customer Service Week? Let's make this week a time to show our appreciation for those who make our customers happy, one interaction at a time.

#WednesdayWisdom: The 3 Pillars of Exceptional Customer Service Customer service isn't just a department—it's a philosophy that defines a company’s reputation. Whether you're on the front lines or behind the scenes, embodying these three qualities can make all the difference: 1. Professionalism 🤝 First impressions matter. A professional demeanor shows customers they're in capable hands, fostering trust and respect. 2. Patience 🧘♀️ Customer interactions can be challenging. Patience allows us to navigate these moments gracefully, ensuring every customer feels heard and valued. 3. People-First Attitude 🌟 At the heart of great service is a genuine desire to help. Prioritizing people over processes builds strong, lasting relationships. Let's celebrate and strive to embody these qualities every day. 🌟 #WednesdayWisdom

We don’t just throw the term “team” out there lightly. At Action Unlimited Resources we work together as a team every day for one common goal: 100% Customer satisfACTION. We work at it daily, and on a recent summer day all of our employees could be found at an off-site team building event. Through a series of fun (and sometimes exhausting) activities we built trust, confidence, and solidified friendships with each other. When we are better as a team, we’re better for you. You see, we’re not just selling you products. Our team comes together and listens to your needs and devises complete solutions to exceed your expectations. And everything we do comes with our guarantee of 100% customer satisfACTION! Call Action Unlimited Resources today at 302-323-1455 to learn more! Or visit https://hubs.ly/Q02H_FgC0. Let's elevate our game together! #ActionExperts #GetTheJobDone #NewTools #Efficiency #Effectiveness #team #solutions #customersatisfaction

A nice and relaxing day off in such a beautiful environment yesterday 🙌 Another great session delivered on Saturday and looking forward to the next one already! The coming one will be about all the challenges around customer service: ✅ Complaints handling ✅ Expectations management ✅ Objection handling ✅ Setting boundaries ✅ Becoming a Master in courageous conversations ✅ Dealing effectively with difficult and challenging customers CS challenges is definitely one of the part I really like talking about. Why is that? Because every time I go through these parts, my attendees always have a lot of personal examples to share. And this is definitely what I love the most, as I can give a lot personalised advice based on what they tell me. #customerservice #welldeservedbreak #customerservicetraining

Kicking Off the Week with a Productive Departmental Meeting! This Monday, our Customer Service/Support unit gathered for an engaging and insightful meeting to set the tone for the week ahead. We delved into some critical topics that are at the heart of our mission to deliver outstanding service: 💡 Going the Extra Mile: We emphasized the importance of going above and beyond to resolve customer complaints at first contact. Our goal is to ensure every customer feels heard, valued, and satisfied. 📞 Professional Conduct and Communication: We revisited the importance of maintaining a professional demeanor in all interactions. …..Clear, respectful, and effective communication is key to building trust and strong relationships with our customers. 💙 Empathy: Understanding our customers’ perspectives and responding with genuine empathy is essential. ….. It’s not just about solving issues, but about making our customers feel cared for every step of the way. 🎯 Meeting and Exceeding Expectations: We reaffirmed our commitment to not only meet but exceed customer expectations, always in alignment with our company's policies and values. I'm proud to lead a team that is so dedicated to delivering exceptional service. ....Together, we’re committed to making a positive impact, one customer interaction at a time. How about you, how did you start your week, hope it was pumped up. #CustomerService #Teamwork #ExcellentCustomerSupport #CustomerExperience #Leadership

It's #Customer Service Week.. I started my career in customer service and learned that every interaction is an opportunity to make a positive impact. As a customer-centric professional I always go above and beyond for my customers. What's your favorite customer service story? Share and inspire! #CustomerServiceWeek #CSWeek #CustomerStories"