HEAD USA’s Post

Join our team as we redefine customer service excellence! We're hiring passionate individuals who thrive on delivering exceptional customer experiences. Apply now and be part of our dedicated customer support team! #Hiring #CustomerService #CustomerSupport #JobOpening #NowHiring #JoinOurTeam #CareerOpportunity #JobPosting #CustomerExperience #CustomerCare #JobSearch #JobOpportunity #ApplyNow #JobVacancy #Recruitment #CustomerRelations #CustomerSuccess #JobAlert #Career #Employment #JobListing

Think you wanna work in customer success/service in a tech industry? Answer the following question: "How would you explain Snap Inc. to your grandparents?" Did you get excited or get the ick? 😂 🤣 #techjokes #customersuccess #CSX #techjobs #customerservice

If you don't set the bar high in customer support, you'll watch the performance of your team suffer (and it won't be fun). When my friends at Boldr are building managed customer support teams, sometimes clients are surprised to see them recommend senior customer advocates in the mix. "Wait, isn't this for a Tier 1 team?" is the common objection. It doesn't matter what "tier" you're hiring for, you can find experienced and talented individuals who clearly excel in terms of their performance. You need high performers to set the bar high for your entire team. What does a top performer look like? Read the post below to find out. https://lnkd.in/eQNbZxqF

What drives the success of our customer success team Workhuman ? It's the people! A strong team culture ensures our CSMs feel supported and excel in their roles. Our Senior Customer Success Manager, Christopher Wrightshares insights with Built In Boston"How Strong Team Culture Fuels Customer Success Reps." Want to know what sets our team apart? Read our interview with Built In Boston for more details. #Hiring #NowHiring #LifeAtWorkhuman

What drives the success of our customer success team Workhuman ? It's the people! A strong team culture ensures our CSMs feel supported and excel in their roles. Our Senior Customer Success Manager, Christopher Wrightshares insights with Built In Boston"How Strong Team Culture Fuels Customer Success Reps." Want to know what sets our team apart? Read our interview with Built In Boston for more details. #Hiring #NowHiring #LifeAtWorkhuman

Working My Way ☀️ I love Customer Experience. When I read the job description for what would be my very first formal Customer Experience role (with Lowell many moons ago), I felt ‘it’ in every part of me. ‘It’ is hard to put into words, but I'll try: 💞 Excitement 💞 Passion 💞 Confidence 💞 Comfort 💞 Knowing Since that day, I’ve worked dedicatedly to Customer Experience. I've worked in corporate and highly regulated environments. I’ve worked in fun and luxurious offices. I've worked in Teams, Zoom, and Google Meet. I’ve often worked in my own little office, a dedicated space carved out in my home. I work in coffee shops, restaurants, bars, parks, and beaches. I work near, and I work far. I love what I do, the world of Customer Experience, and the freedom my business affords me to work my way. I've never stopped feeling 'it' 💞 I am grateful every day for customers and those organisations with a desire to grow. Happy CX-ing #workmyway #nomadic #remote #customerexperience #businessdevelopment

What drives the success of our customer success team Workhuman ? It's the people! A strong team culture ensures our CSMs feel supported and excel in their roles. Our Senior Customer Success Manager, Christopher Wrightshares insights with Built In Boston"How Strong Team Culture Fuels Customer Success Reps." Want to know what sets our team apart? Read our interview with Built In Boston for more details. #Hiring #NowHiring #LifeAtWorkhuman

Retail folks need to hear they are valued. In my last tech role, I occasionally answered service calls into stores. Here's what I made sure the associates and leaders I talked with heard: 🌟 "I see you" - Who's actually had someone in support/tech call and recognize that you crushed your weekend, or you're doing an awesome job with customers, or ask if you're feeling ready for a holiday weekend, a big promotion, a new collection, or a DM/RM/Corp visit? I knew the people I was talking to in stores were multitasking like crazy, while they were also trying to ensure their technology worked. There are never enough cheerleaders for retail staffs, this goes a long way! 🌟 "You are a professional and I value your input" - Associates and leaders in the store can give you the best insights in just a few words. They know if the POS is working, if the scanners work, if team members really want to log into a device or an app, if it's easy to add new customers to the CRM, if the RFID makes it easy to find merchandise, if their inventory management is correct, if the GPS in the timeclock app works to clock in on time, or if the team likes the learning video modules. (And they'll create community to get help. I recently shared with another CS leader that there is a reddit thread devoted to in store leaders asking each other advice about his product.) 🌟 "You are busy and I value your time" - I would let retail leaders know immediately that "I'm here for you to get this resolved, when is best for you? We'll need 10-15 together." I called in the morning or evenings, if I knew traffic was slower, or at the crossover between shift leaders. Retail folks are some of most masterful at multitasking like crazy, and they deserve the respect for their time. Vendors, corporate folks, copy and steal everything here. Your in store teams will love you for it! And thank you Kit Campoy for inspiring me to write this post. (Please check her out, she writes amazing things about retail and the folks that make it run!) Also, hi, I'm Jennifer, a Customer Success Manager in B2B SaaS who came from a retail background, and retail taught me so much that I use in customer success account management. I love helping customers invest in their teams with great technology.

My Experience & Career choice Have you ever experienced poor customer service that drove you to abandon a company or organization? I certainly have. Those frustrating encounters sparked my passion for delivering exceptional customer experiences. As a Virtual Assistant specializing in customer service, I've dedicated my career to ensuring others don't face similar disappointments. My journey began with a simple question: "What if customer service could be transformative, not transactional?" I believe that every interaction is an opportunity to build trust, foster loyalty, and drive growth. By prioritizing empathy, active listening, and timely resolutions, we can turn customers into lifelong advocates. Let's revolutionize customer service together! Share your own experiences with poor customer service in the comments below. What changes would you like to see in the industry? #CustomerService #CustomerExperience #VirtualAssistant #Linkedin