Heather Elliott’s Post

"If we were focused on trying to do one thing, build one product or one feature we could nail that. There's no problem. The challenge for Verizon comes because we're trying to do 500 things at once." Scaling is hard. Scaling to Verizon's level is exponentially harder. I sat down with Richard Dalton, Head of Design at Verizon, to understand the challenges that he is facing coordinating the work of over 300 Agile Collaborative Teams (ACT's). We talked about 1. structuring teams (balancing team autonomy with duplication across teams), 2. handling multiple channels that need to stay aligned (online, in-store and more) 3. the constant change in modern business and the cascading impacts of changes on teams 4. how Verizon are planning to improve the efficiency of planning and let teams focus on delivery I really enjoyed our conversation. It is great to get an insight into one of the worlds largest corporations and how they and dealing with the challenges of scaling teams. Make sure you check it out: Podcast: https://lnkd.in/d5CBeP8M Video: https://lnkd.in/d9FmpAwi Article: https://lnkd.in/dqZ-7Jz3

Rory Madden and Richard Dalton's discussion on scaling is worth a listen if you're interested in design in the enterprise. My thoughts: Large enterprise teams face coordination and priority planning challenges that software and UX-based information architecture help resolve. Modeling IA structure and maintaining coherent IA analytics should be integrated into any large-scale effort to conceptually align product teams and improve experience quality and efficiency. #IAstructure #IAStructuralAnalytics #informationArchitecture

What is the origin story of Product School? Founder & CEO Carlos Gonzalez de Villaumbrosia recently joined us on Category Visionaries to answer this question and many more. Check out the full episode here: https://lnkd.in/e3MReEtR

Your product should serve you too. In this episode of Unlearn, host Barry O'Reilly interviews Richard Lennox, former COO at Current Health and Senior Director at Skyscanner, and explores the crucial role that clear, actionable metrics play in guiding teams towards success. Drawing on his experiences at Skyscanner, Richard shares how having a metrics-driven culture can empower teams to make better decisions, understand their impact, and course-correct in real-time. The deep connection with the customer journey allowed them to create a product that wasn’t just functional, it was essential. When you align your goals with actual customer behavior, you move from just hitting targets to genuinely enhancing the customer experience. Deep connection allowed for constant refinement and improvement, ensuring that the product wasn’t just meeting customer needs but exceeding them. It was about creating a culture where teams could constantly refine their approach, making decisions that truly mattered. The team used their own product daily, immersing themselves in the customer experience. This hands-on approach gave them firsthand insights into what worked and what didn’t. Too much information or too many options can overwhelm customers, leading to a negative experience. Focus on simplicity and clarity in your product offerings. 🎧 Tune in to the full episode: https://lnkd.in/gTiMCKBc _________________________________ Download my free innovation map I use to help companies like Google and Nike figure out the gap between their current state and desired state. Download Now: https://bit.ly/3YvXBlK #CustomerValue #MetricsDriven #TeamEmpowerment #Leadership #UnlearnPodcast #TeamSuccess #Innovation #BusinessStrategy 

In this new episode with Mike Ambinder, PhD (ex Valve corporation), we unveil the transformative power of psychological principles in the realm of game and product design. Which absolutely can and should be applied to all product design. 🎥 Watch now full episode now: https://lnkd.in/gqisVNCG These Three Things Episode Highlights: - Bridging Gaps: Discover how Mike's expertise in psychology has revolutionised the way we think about user engagement and satisfaction in the gaming industry and beyond. - Psychology in Action: Learn about the role of intrinsic motivation, the significance of playtesting, and the impactful use of experiments in refining product experiences - Cultural Insights: Gain insight into the complexities of designing products for a global audience, understanding cultural nuances, and ensuring your product resonates across borders. This video is a must-watch for designers, product managers, and entrepreneurs eager to create products that resonate deeply with their users. Husain, Shona, Alisa Grishkova, Karl Butler, Nicola Fenwick, Kọla Ogundipe, Henare Johnson, Stefan Korn, Jared Govender, Hana Maihi & Poi Ngāwati, Callaghan Innovation, GridAKL, Catriona Stewart #ProductDesign #CognitiveBiases #UserExperience #Innovation #DesignThinking

New Episode OUT!! 🥳 Discover the power of #TwoHourDesignSprints and transform your workflow with Ryan Purvis and Teresa Cain! 😱 Learn how to solve complex problems quickly and efficiently. Listen now and start innovating faster than ever! 😎 Listen now: https://lnkd.in/diDgZEEE And follow us for more episodes! 

🎉 Step into a World of Endless Possibilities with Our Latest Video! 🌈 Embark on an enlightening journey with our most recent video revelation. Uncover the essence of breakthrough thinking and how it can revolutionize your approach to challenges and opportunities alike. 🚀 Embrace Breakthrough Thinking - Discover strategies that foster innovation and lead to groundbreaking results. 🌐 Expand Your Horizons - Learn how to push beyond conventional boundaries and explore new territories in your personal and professional life. ✨ Inspire Action - Be motivated to take bold steps towards your dreams with confidence and clarity. 🔗 Are you ready to transform your perspective and achieve the extraordinary? Dive into our video for a dose of motivation and explore more ways to unleash your potential at pkwmediasolutions.com! #BreakthroughThinking #InnovateAndInspire #PKWMedia

If you’ve ever had to do it, you know it’s *not* as straightforward as it seems: Measuring and reporting on the proficiency of a development team. Tomorrow we’ll be with Laura Tacho, CTO of DX, who just happens to be somewhat of an expert on this topic. Follow Technically Leading to be the first to know when the episode is available!

In case you missed last week’s episode of Built by her, here’s what went down: I had an incredible conversation with Krasi Bozhinkova, founder of Owtcome, who’s redefining product innovation with a fresh approach that blends strategy, brand, and user-centered design. Here are the key takeaways: 🔍 Innovation Beyond Trends: Krasi shared why true innovation isn’t about following the latest trends—it’s about creating value that lasts and anticipating future needs. 🧠 Critical Needs Framework: Her “Critical Needs Framework” is a practical tool for identifying what’s truly essential, going beyond obvious customer pain points. 🏃 Finding Clarity in Discomfort: Embracing the unknown is central to Krasi’s process; she highlights the importance of discomfort as a driver for breakthroughs. If you’re looking to innovate in a way that creates real impact, check out the episode for practical insights. Link in the comments 👇

On a previous episode of Product Momentum, Product Consultant Holly Hester-Reilly shares why we need to focus on learning something with our experiments. Focus shouldn’t be on using experiments to prove we were right, but by showing that we learned something we’re contributing to the conversation in a meaningful way. Check out Holly’s episode of Product Momentum at the link → https://lnkd.in/e8-qwNc7