Heidi Gempel’s Post

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I help hospitality leaders achieve growth, align teams, and succeed by delivering personalized coaching and strategic training that boost leadership and performance | ICF Certified Coach | Speaker

𝗪𝗵𝗲𝗻 𝗧𝗲𝗮𝗺𝘀 𝗔𝗹𝗶𝗴𝗻, 𝗥𝗲𝘃𝗲𝗻𝘂𝗲 𝗦𝗼𝗮𝗿𝘀 Let me share a quick story. I recently worked with a hotel team that was struggling to hit their revenue targets. Everyone was working hard—sales were chasing new leads, marketing was launching campaigns, and revenue management was tweaking rates. But something wasn’t clicking. When I joined their conversations, it became clear: the teams weren’t aligned. Sales didn’t fully understand the revenue strategy. Marketing was creating great campaigns, but they weren’t driving the right bookings. Revenue management was focused on numbers but missing the bigger picture. The result? Silos, confusion, frustration and missed opportunities. This is a challenge I see so often in the hospitality industry. Teams are busy, but they’re not moving in the same direction. And when revenue, sales, and marketing aren’t aligned, hotels miss out on growth—and profits. Here’s how I helped: 1. 𝗪𝗲 𝘀𝘁𝗮𝗿𝘁𝗲𝗱 𝘄𝗶𝘁𝗵 𝗮 𝗰𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻. I brought the teams together to share their perspectives, challenges, and goals. 2. 𝗪𝗲 𝗰𝗿𝗲𝗮𝘁𝗲𝗱 𝗮 𝘀𝗵𝗮𝗿𝗲𝗱 𝘃𝗶𝘀𝗶𝗼𝗻. Everyone agreed on what success looked like and how their roles contributed to it. 3. 𝗪𝗲 𝗮𝗹𝗶𝗴𝗻𝗲𝗱 𝘁𝗵𝗲 𝘀𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗲𝘀. I helped them map out clear steps to ensure every action supported the same revenue goals. A few months later, they hit their quarterly targets—because they weren’t just working harder. They were working together. This is what I do. I help hotels align their commercial strategies, so their teams can achieve more together. Whether it’s through coaching, training, or workshops, my goal is simple: to turn misalignment into momentum. If you’ve ever felt like your teams are pulling in different directions, let’s talk. Alignment changes everything. #RevenueStrategy #HospitalityLeadership #TeamAlignment #CoachingForSuccess #HospitalityGrowth

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