HGS UK’s Post

Last week, I had the pleasure of attending the Coffee Club session hosted by CCA, designed exclusively for senior leaders within the CX industry. The topic, Reducing Early Turnover and Attrition with New Starts, was incredibly relevant, exploring the challenges many organizations face with high attrition in the first three months of employment. It was a truly insightful session, covering key areas such as: ✅ Enhancing recruitment processes to align candidate strengths with role demands. ✅ Onboarding strategies that boost engagement and retention. ✅ Innovative training and workplace culture initiatives to foster long-term loyalty. I thoroughly enjoyed sharing HGS’s best practices and learning from the diverse experiences and strategies shared by other industry leaders. A big thank you to CCA for facilitating such an informative and collaborative session. I’m already looking forward to the next one! #Leadership #CX #EmployeeRetention #Networking #BestPractices Elaine KellyCarrie RamskillGrainne O'KaneSharon Johnston