High Cultured India’s Post

I was not surprised to learn that Reliance Jiomart has closed its doors in our vicinity. It lasted longer than I anticipated. Was it due to competition from D'Mart or local sellers or Mart business-to-business vertical, along with METRO Cash & Carry India operations that it recently acquired.? Surprising observations, the untrained sales associates. Here are a few key observations: Lack of Customer Service: Instead of assisting customers, staff were asking them to fill their own bags. This fundamental service expectation was neglected, highlighting the need for training on basic service skills, such as assisting customers with packing. Poor Employee Attitude: The overall demeanor of the staff felt dim, as if they didn’t want to be there. When employees are disengaged, it negatively impacts the customer experience. Insufficient Product Knowledge: Staff were not knowledgeable about the products or their locations in the store, which frustrated customers looking for assistance. Proper training could have addressed this gap. Missed Competitive Opportunities: Reliance Mart failed to implement competitive strategies, such as offering home delivery within a certain radius or providing discounts on bulk purchases—initiatives that could have attracted more customers. It’s disheartening because building a business takes many sleepless nights of hard work, but it can all come crashing down due to a few wrong hires or poor management decisions. This serves as a reminder that training staff on basic customer service skills and product knowledge is vital. Neglecting these fundamentals can have dire consequences for any business. #CustomerExperience #EmployeeEngagement #RetailIndustry #BusinessLessons #Leadership #Training

Excited to Share Insights on Reliance Retail’s Expansive Ecosystem! As someone immersed in the retail real estate sector for the past decade, I’ve been closely following the remarkable growth of Reliance Retail, a powerhouse under Reliance Industries Limited led by Mukesh Ambani. Let's Take a DIG: 🔹 Diverse Retail Segments: Grocery: From Reliance Fresh to Smart Superstores, catering to everyday needs. Fashion & Lifestyle: Brands like Reliance Trends, AJIO, and the iconic Hamleys. Consumer Electronics: Reliance Digital offers a wide range of tech products with robust support services. E-commerce Platforms: JioMart and Netmeds enhance their online presence, integrating seamlessly with their physical stores. 🔹 Strategic Acquisitions & Partnerships: Acquisitions such as Urban Ladder and Hamleys diversify their portfolio. Collaborations with global brands like Tiffany & Co. and Burberry elevate their luxury offerings. 🔹 Innovative Expansion: JioMart is rapidly expanding beyond groceries into fashion, electronics, and more, challenging major players like Amazon and Flipkart. Venturing into quick-commerce with rapid delivery services to meet evolving consumer demands. 🔹 Future Outlook: Focus on omni-channel strategies blending offline and online retail. Continuous investment in technology and strategic partnerships to solidify their market leadership. Impact on Retail Real Estate: Reliance Retail’s expansive growth drives significant demand for prime retail spaces, innovative store formats, and integrated shopping experiences. Their strategic footprint expansion offers exciting opportunities for real estate development and partnerships. Looking forward to witnessing how Reliance Retail continues to shape the retail landscape and influence real estate dynamics in India! #RetailRealEstate #RelianceRetail #RetailGrowth #Ecommerce #OmniChannel #RealEstateOpportunities #BusinessInsights #experience #retailrealestate #vadodara

DAY 9: THE ART OF DYNAMIC PRICING—MAXIMIZE REVENUE WITH SMARTER STRATEGIES! 💸✨ HELLO, RETAIL LEADERS! 👋 Let’s talk about a strategy that can skyrocket your revenue without any additional footfall—DYNAMIC PRICING. By adjusting prices based on demand, inventory levels & timing, you can boost #sales & #profitability while creating value for your customers “THE DYNAMIC PRICING TRIANGLE” APPROACH 1️. CORNER 1: UNDERSTAND DEMAND PATTERNS📈 Analyze peak shopping hours, days or seasons when certain products are in high demand EXAMPLE: If customers flock to your store for festive lighting two weeks before Diwali, increase prices slightly during this period to maximize margins 2️. CORNER 2: OPTIMIZE BASED ON INVENTORY📦 Dynamic pricing isn’t just about raising prices—it’s also about smart discounts to MOVE SLOW-MOVING STOCK Example: Offer gradual markdowns on aging inventory, starting with 10% off & increasing weekly until it clears 3️. CORNER 3: LEVERAGE URGENCY AND TIMING⏰ Create urgency by offering time-limited deals or discounts during off-peak hours to attract more customers EXAMPLE: Promote a “HAPPY HOUR SALE” every weekday from 3–5 PM FOR 20% OFF selected items WHY DYNAMIC PRICING WORKS: ✅ Maximizes revenue during peak demand periods ✅ Reduces waste by clearing unsold inventory strategically ✅ Creates excitement & urgency for customers, driving repeat visits ACTION STEP FOR TODAY: Identify one high-demand product & one slow-moving product in your store. Adjust the pricing for each based on their current performance & monitor the results over the next week DYNAMIC PRICING ISN’T ABOUT GIMMICKS—IT’S ABOUT UNDERSTANDING YOUR STORE’S HEARTBEAT & MAKING SMART, DATA-DRIVEN DECISIONS. LET’S MAKE EVERY SALE COUNT!💡💰 Happy #Retailing John S Tamang #RetailOperations & #BusinessProcess Excellence Expert & Coach #RetailTips #IndianRetail #RetailIndia #MakeInIndia #RetailTechnology #StartupIndia #IndianEntrepreneurs #RetailInnovation #IndianBusiness #indianbusinesswoman #retailoperations #retailindustry #retailsales #retailstores #retailshop #BHASKARLaunch #msmes #msme #msmes #sme #mses #sme #jewellers #jewelry #ElectronicsElectronics #consumerelectronics #consumerdurables #furnitures #furnitureretail #fashionretail @Retailers Association of India (RAI) @TRRAIN (TRUST FOR RETAILERS & RETAIL ASSOCIATES OF INDIA) #retailers #retailexcellence #retailprocess #startup #startups #UpsellingTips #RetailGrowth #CustomerLoyalty #ReferralTips #PersonalizedRetail #CustomerLoyalty #BNI #BNIGlobal #bniindia #BNIChapter #BNImeeting #VisualStorytelling #CustomerEngagement #DynamicPricing #SmarterSales

Competition and cooperation in the balance has clearly come into view during my course on Competitive and Cooperative Strategy (CCS) under Prof. Rohit Kumar at Indian Institute of Management, Ranchi With rapid transformation of industries in ever-changing dynamics, businesses feel the increasing in competition and simultaneously need to collaborate to stay ahead. Real world examples discussed in class like 👕#Shein and #UNIQLO are fierce rivals in global fast-fashion markets. Whereas Shein disrupts the industry with an agile model driven by data, UNIQLO does high-quality releases of minimalist designs. While both may use digital platforms to reach their customers, the approaches in production and inventory planning illustrate reasons for differentiation in competitive strategy. Also, 🥤#Pepsi and #Coca-Cola (marketing companies) have long engaged in arguably one of the most iconic brand rivalries, where both compete head-on through aggressive marketing and innovation of their products. Simultaneously, however, both brands also collaborate on more industry-wide issues-such as ♻sustainable packaging and health initiatives-that even the fiercest of rivals can find a middle ground when it benefits both parties keeping external influence of regulation and competition on the bay. The blind taste test conducted by prof. was one of the eye opening teaching and taught us what is the real business of these two giants. On the cooperative side, strategic alliances like the 🚗#Renault-Nissan-Mitsubishi partnership, #Maruti-Toyota, #Hero-Honda(in past) such collaborations enable companies to share resources and cut costs; for instance, opening access to newer segment, geographies and innovation in R&D and supply chain management areas could be more effective. The recent merger of 🎞#Disney+Hotstar-Reliance Jio, where the large distribution network of #Reliance #Jio perfectly mixes with the unparalleled content portfolio of Disney+Hotstar to offer a media behemoth that instead of just leading the market, throws barriers across the entry paths of the new entrants like Netflix, Amazon Prime, Sony LIV and ZEE5. Many more cases / examples discussed taught me the importance of cooperative strategy and at last the 🏆#Tata Business Excellence Model gave the glimpse how giants builds another giants. Please share your feedback and views in the comments. #Competitive #Cooperative #StrategicAlliances #BalanceForSuccess #Strategy #IIMRanchi

Wazir Advisor's deep dive into the India Value Retail Segment reveals key trends driving the sector's growth. Strategic investments by B&M players in store #optimization, #regionalized assortments, #fashion quotient, #private label, and efficient #sourcing and #vendor management are enhancing margins and fueling expansion. Online marketplaces are also innovating with #vernacular, #voice, and #video #business #models for outreach beyond metro-centric India. The space will continue to leverage tailwinds to reach #USD180bn over next couple of years and is hence attracting strong investor interest #Citykart #IPO Vishal Mega Mart Reach out Pakhi Saxena - pakhi.saxena@wazir.in to discuss interesting optics on the segment and complete report – India Value Retail Segment   #valueretail #retail #sectorgrowth #insights #indianretail #cpg Harminder Sahni Prashant Agarwal Rohit Bhatiani Varun Vaid Sanjay Arora Surender Jain B Prakash

IS THE "TOO MUCH COMPETITION" MYTH HOLDING YOUR BUSINESS BACK? As a retail owner or manager, you likely hear daily that the MARKET IS TOO COMPETITIVE. Many retail professionals feel overwhelmed by the sheer number of competitors & aggressive pricing BUT WHAT IF THE PROBLEM ISN'T THE COMPETITION ITSELF? What if it's something else entirely? BUT WHAT IF THE PROBLEM ISN'T THE COMPETITION ITSELF? What if it's something else entirely? If you think your market is saturated, YOU'RE ESSENTIALLY SAYING YOUR BUSINESS ISN'T UNIQUE ENOUGH TO STAND OUT The truth is, even if you sell similar products & services, you can still differentiate yourself The key lies in your UNIQUE SELLING PROPOSITION (USP) THE REAL ISSUE IS A LACK OF A VALUE-DRIVEN USP. A strong USP isn't just about what you sell, IT'S ABOUT THE VALUE YOU BRING TO YOUR CUSTOMERS If you feel swamped by competitors, IT'S TIME TO REASSESS YOUR USP Do you GENUINELY OFFER SOMETHING DIFFERENT & VALUABLE or are you blending in with the crowd? To identify & enhance your USP, FOCUS ON A CUSTOMER-CENTRIC APPROACH, EXCEPTIONAL SERVICE, QUALITY OVER QUANTITY & COMMUNITY ENGAGEMENT Build a connection with your customers & make them feel that your business is an INTEGRAL PART OF THEIR EVERYDAY LIFE When dealing with your team's concerns about the competition, EDUCATE & TRAIN THEM on your UNIQUE ASPECTS, EMPOWER & MOTIVATE them to be part of the solution & provide the right tools & support to help them excel THE CRITICAL QUESTION IS- ARE YOU TRULY LEVERAGING YOUR UNIQUENESS, OR ARE YOU BLENDING INTO THE SEA OF COMPETITORS? Reflect on your USP & consider how you can enhance it to offer unmatched value to your customers Remember the MARKET ISN'T TOO COMPETITIVE - you just need to make your BUSINESS STAND OUT by focusing on your UNIQUE STRENGTHS & improving your VALUE PROPOSITION John S Tamang Retail Operations & Process Excellence Expert & Mentor #IndianRetail #RetailIndia #RetailTechnology #DigitalIndia #StartupIndia #IndianEntrepreneurs #RetailInnovation #IndianBusiness #retailoperations #retailexcellence #retailsales #retailprofessionals #retailstores #retailshops #indianbusinesswoman #retailindustry #jewelry #jewellery #furnitureretail #furnitureindustry #pharma #pharmacy #pharmacists #jewelryindustry #consumerdurables #consumerelectronics #fashionretail Retailers Association of India (RAI) Reliance Retail Croma Croma-Pharma Shoppers Stop Shoppers Drug Mart DMart - Avenue Supermarts Ltd Landmark Group Reliance Digital Retail Ltd. TRRAIN (TRUST FOR RETAILERS & RETAIL ASSOCIATES OF INDIA) Vijay Sales #jewelryretail #jewelryindustry #furnitureshop #jewelrystore #furniturestore #jewelryshop #cosmetics #cosmeticsretail #garments #fashionindustry #retailoperations #retailprocess #retailprofessionals #retailmanagers #retailleaders #retailjobs #retailopportunity

Nothing has announced the appointment of Vishal Bhola as President for Nothing India. Nothing | Carl Pei Click on the link below to know more... #retailnews #retailtrends #retailsector #retailindustry #retailing #retailresults #retailupdates #businessnews #retailgrowth #retailsectornews #retailindia #retailtrends #retailbusiness #ir #IndiaRetailing

DISCOVER THE MAGIC OF #SIMPLICITY "BE SIMPLE, MY FRIEND." Embrace the power of simplicity in your #life & your #retailbusiness Today, identify just one area where complexity has crept into your LIFE- in your #BUSINESS Is it your daily schedule or perhaps your product offerings? Choose one thing to simplify. It could be streamlining your #COMMUNICATIONS OR REDUCING your #inventory to the essentials Watch as simplicity brings #CLARITY, #EFFICIENCY & A NEWFOUND #EASE to your #OPERATIONS. EXPERIENCE THE MAGIC—BECAUSE SIMPLE REALLY IS MIRACULOUS What will you simplify today? Share your choice & inspire others with the MAGIC OF SIMPLICITY John S Tamang Retail Operations & Process Excellence Expert & Mentor #IndianRetail #RetailIndia #MakeInIndia #IndianEcommerce #RetailTechnology #DigitalIndia #StartupIndia #IndianEntrepreneurs #RetailInnovation #IndianBusiness #indianbusinesswoman #retail #retailers #retailindustry #retailoperations #jewelry #jewellery #jewelryretail #furnitureretail #furnitureindustry #pharma #pharmacy #pharmacists #jewelryindustry #consumerdurables #consumerelectronics #fashionretail Retailers Association of India (RAI) Reliance Retail Retail SalesRetail Fest Retail Prophet Retail Technology Show Retail Innovation Conference & Expo Retail Operations Croma Croma-Pharma Shoppers Stop Shoppers Drug Mart AD Shopping DMart - Avenue Supermarts Ltd Landmark Group Reliance Digital Retail Ltd. Retailers Association of India (RAI) TRRAIN (TRUST FOR RETAILERS & RETAIL ASSOCIATES OF INDIA)

Changing Dynamics of Supply Chain in Retail: An insightful presentation by Radhakrishnan K, Director at StarQuik, a TATA Enterprise) The retail world is transforming before our eyes! As customer preferences shift and technology advances, the entire retail process is evolving, often in ways we don’t fully notice until they become significant. Quick commerce (QC) is at the forefront of this change, promising rapid delivery at competitive prices. But this disruptor isn’t without its challenges—when costs rise and delivery times shrink, it can create unsustainable pressures on businesses. While e-commerce continues to grow, especially in areas like Kirana stores, it still has room to adapt. Modern trade remains steady, proving that there’s still a vital place for traditional retail in this new landscape. K. Radhakrishnan highlights three key shifts driving this evolution in India’s retail market: 1. Aspiration: Consumers are reaching for more, aiming beyond their current means. 2. Affordability: With increasing disposable incomes, purchasing power is on the rise. 3. Access: Quick, easy access to products means geography is no longer a barrier. As these factors reshape supply chain operations, businesses must strike a balance between speed, cost, and sustainability. Quick commerce is redefining expectations, but traditional retail models are still essential in meeting broader market needs. #ReTechCon2024 #RetailTech #FutureTech #Technology #Event #Conclave #Retailer #Brand #OnlineShopping #OnlineRetail #RetailStores #RetailShop #RetailMarketing #Learning #Insight

Why do manufacturing houses find launching their own brand a challenge? Let's break it down: 🔹 Unthinkable Margin Share: The retail FMCG market can demand a margin share of 65-70% under different layers. 🔹 Multiple Layers to Reach the Last Mile: From robust team incentives to reaching the end customer, the process involves various stages like CNF, Super Distributor, Distributor, Retail Outlet, customer discounts, and end-user interaction. 🔹 Aggressive Strategies: Implementing Customer Awareness Programs, creating new product categories, collaborating with industry giants, and offering freebies are crucial tactics. 🔹 100% Risk: Factors like product performance, off-take rates, credit management, and sustainability in all circumstances add to the complexity. Exciting news from Wow Mom Foods and Millet Magic Foundation . Against all odds! We are strategically targeting the North India market, engaging with 1.5 lakh retail outlets in Delhi NCR, and committed to thriving in the evolving retail landscape. 🚀 #Manufacturing #BrandLaunch #RetailStrategy