Hi Mum! Said Dad’s Post

It's been so insightful working on this & chatting with Chuck Reynolds about the need for absolute accuracy when implementing hyper-personalisation strategies. Our Playbook has a ton of insights to help businesses get it right & maintain customer trust! 💛

Want to identify your most valuable customers? (It's only 8 simple steps) Quadrant charts help you: - Compare customers to each other - Identify best and worst performers - Track customer movement between quadrants over time - Make sure you have the right resources alloications to the right customers What's one example where you have used quadrant charts for your customers?

On our ‘Customer Contact’ Stage, Mark Lockyer, International Sales Director at CallMiner explores how to leverage all forms of customer feedback to create more personalised, data-driven experiences, whilst improving agent performance and delivering long-term business success. #CustomerEngagementSummit

I heard a simple, three-part framework for getting new customers that I've quickly become obsessed with: 1. Do more 2. Do things better 3. Do something new More, better, new for short. These are three different customer acquisition strategies with different degrees of time and effort required. Consider them one at a time:

[Value Builder] Customer Diversity Do you rely heavily on a few key customers? It's crucial to recognize that diversifying your customer base is not just a strategy; it's a safeguard for your business's future. By spreading your risk across a broader range of clients, you can mitigate potential losses if one or two key customers decide to leave. A diverse customer base enhances stability, making your business more appealing to potential buyers who seek long-term reliability and consistency. This approach not only ensures financial security but also opens doors to new markets and opportunities for growth! Embrace the power of customer diversity and watch your business thrive! #CustomerDiversity #BusinessValue #RiskManagement #MasteryPartners #MaximizeBusinessValue #BusinessOwner #EntrepreneursJourney #TransitionReadinessAssessment #ExitReady

[Value Builder] Customer Diversity Do you rely heavily on a few key customers? It's crucial to recognize that diversifying your customer base is not just a strategy; it's a safeguard for your business's future. By spreading your risk across a broader range of clients, you can mitigate potential losses if one or two key customers decide to leave. A diverse customer base enhances stability, making your business more appealing to potential buyers who seek long-term reliability and consistency. This approach not only ensures financial security but also opens doors to new markets and opportunities for growth! Embrace the power of customer diversity and watch your business thrive! #CustomerDiversity #BusinessValue #RiskManagement #MasteryPartners #MaximizeBusinessValue #BusinessOwner #EntrepreneursJourney #TransitionReadinessAssessment #ExitReady

[Value Builder] Customer Diversity Do you rely heavily on a few key customers? It's crucial to recognize that diversifying your customer base is not just a strategy; it's a safeguard for your business's future. By spreading your risk across a broader range of clients, you can mitigate potential losses if one or two key customers decide to leave. A diverse customer base enhances stability, making your business more appealing to potential buyers who seek long-term reliability and consistency. This approach not only ensures financial security but also opens doors to new markets and opportunities for growth! Embrace the power of customer diversity and watch your business thrive! #CustomerDiversity #BusinessValue #RiskManagement #MasteryPartners #MaximizeBusinessValue #BusinessOwner #EntrepreneursJourney #TransitionReadinessAssessment #ExitReady

Assumptions are the termites of Customer Relationships.

Customer research! #kyc know your customer! What needs are not being and how can you help them? Share your knowledge and know -how, things your customers and potential customers find value in!