Holly Miles’ Post

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Editor of International Airport Review

Great keynote by Paul Griffiths, CEO of Dubai Airports. ✨Highlights ✨ Why can airports not take a leaf out of hospitality's book? Airports are seen as the necessary evil to go on your holidays. 👂 Phrases often heard at airports: "Take out your liquids" "Take out your laptops" "Take off your shoes" "Sir, I told you to remove your belt!" And why are airports just getting bigger when human legs have roughly stayed the same length? The last thing anyone wants when they are running late for a flight is to have to run an unexpected marathon! 🏃♂️🎽 💡Can we not use capacity at regional airports to alleviate capacity issues at our largest airports without pouring another single litre of concrete? Let's work together to make airports a place that passengers enjoy rather than endure. #CEO #AirportCX #DubaiAirport

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Stephen Van Beek, Ph.D

Transportation Executive and Market Leader Aviation/Airports

3mo

Good points. Almost all of the airports we work with are certainly focusing on CX and hospitality especially with the challenge of fewer operations and larger aircraft which put more pressure on the pax- and vehicle-centric infrastructure at airports. In terms of regional airports, "calling all airlines"?

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