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The best way to get more 5-star reviews is to ask customers who are most likely to give a positive review. But is this common, ethical and/or legal? https://buff.ly/3VKjpYV #5starreviews

Describing your firm as “full service” (as most unfortunately do) is not only inaccurate, it also unwittingly repels prospective clients. Clients do not want or buy “a wide range of experience;” they want experience in their industry. Your claim of “full service” inspires incredulity, not interest. No firm — no matter how big — can claim to offer every kind of service to every kind of client. https://lnkd.in/gCYFWdJ8

Client Feedback Matters! 🌟 We’re happy to hear about your positive experience! 💼 . #clientreview #reviewpost #digieons #wheregrowthbegins #aamirahmer #digitalmarketing #digitalmarketingagency

I slaved away months working for a client who didn't even pay me in full This was our 3rd client, and the biggest yet I was excited as working for this client included video content creation Unlike most of the new agencies, we did all business on paper We created a strategy, fixed a charge, and signed the agreement We created absolutely bomb content for them that I cherish to date We even got approached by many potential clients due to this work Month after month, the shoot started to lag behind And the payment timeline also started to lag behind In just a few months, we were working for them on a billing term And not long after, the inevitable happened The client held onto our payment due to a so-called "Renovation" of their business Days passed by since our payment due date but we got no update Eventually, weeks passed by, and now our calls were getting dodged Finally, when it was a little over a month, we lodged a formal complaint We went down the whole legal rabbit hole hoping we would receive help We even sought as many opinions as possible to build our morale but to no avail The legal bodies that were supposed to be helping us shattered our resolve as they would only entertain crores worth of amount We understood two things through all this - 1. No one's experience is of any help to you, but yours alone 2. Prevention is better than cure People can be doing the same business as us and people can be going through the same problems as us, but it's never the same for the two We can be doing all the paperwork and legal procedures in the world, but none is compared to preventing the loss altogether than foolhardily going into the lion's den Here's to many more big and small business lessons to come! #businesslessons

If you're offering professional services on a subscription basis, where are your clients receiving / perceiving the most value? For us, it's two things: 1. Accountability. Forced touchpoints (e.g., scheduled quarterly meetings) that allow the client to spill on everything happening in their business and for us to update them on opportunities based on changes in their business / changes in the law. 2. Access. Clients get access to us year-round and ask questions / schedule additional meetings any time there's a need, for no additional charge. Billing extra for "quick questions" sucks for everyone.

Have you considered how your pricing strategy impacts your client experience? Is pricing a client touchpoint you're reviewing to enhance your service? In our Build Better Habits series, we spoke to pricing and client experience gurus Shaun Jardine and Scott Simmons to discuss: •The relationship between your brand and your client experience •What 'value' means and the benefits of value-based pricing •The top habits of truly client-focused brands •How your pricing model is impacting your service Watch the full episode now for free to help you build a pricing strategy that'll secure you five-star reviews: https://lnkd.in/eiDYZyFN #legalsoftware #legaltech #lawfirm #BuildBetterHabits #valuebasedpricing Big Yellow Penguin Legal Balance

A recent survey shows that working Americans highly value financial professionals, yet many still don't fully understand how advisors can help them achieve their goals. With 31% citing a lack of clarity and others intimidated by costs or trust barriers, the takeaway is clear: communication is key. Effective marketing and branding that highlights your expertise as a financial professional and demonstrates how you can enhance prospects' plans is essential to bridging this communication gap.

Our MD, Jonathan Guy, has shared his thoughts in a new blog on why relying on reviews for purchase decisions might be flawed and how reviews are not always the best way to judge a business. Take a read using the link below👇 https://lnkd.in/eYqujQt2 #GoogleReviews #CustomerReviews #TrustPilot

What a lovely review to start a new week with! Click the green tab on our homepage to read more client feedback, collected by the independent team at ReviewSolicitors 🟢⬇️ https://lnkd.in/eCpR2p6K #Solicitors #FamilyLawSolicitors

Do you know about this act and how it affects your clients? Do you know about the tools you can utilize to help your clients?