Hospitality Net’s Post

Booking travel can be stressful with so many options, fluctuating prices, and uncertainty. This often leads to high abandonment rates at the booking stage or cancellations prior to check-in. 🌟 Travelers Prioritize Flexibility: A 2023 Skift report shows flexibility in booking is now a top priority, with many willing to pay more for refundable options. 💡 A Better Approach for Hotels: To address this, hotels can encourage direct bookings by making OTA rates non-refundable during peak periods and offering refundable rates directly at a premium. Additionally, tools like Guestcentric’s RezLock let guests lock in rates for a nominal fee, providing flexibility and enhancing direct revenue. 🔑 Key Benefits: - Generates additional revenue - Enhances revenue management - Improves cash flow - Increases guest satisfaction - Offers a competitive edge By adopting these strategies, hotels can reduce reliance on OTAs, cut down on cancellations, and build stronger direct relationships with guests. 📈 Watch the conversation between Pedro Colaco & Melissa Rodrigues to learn more about the OTA anxiety trap & how hotels can convert hesitant bookers directly: https://lnkd.in/eFMhypm8. #DirectBookings #RevenueManagement #HospitalityIndustry #TravelFlexibility #GuestExperience

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