Hossam Ali’s Post

In the hospitality industry, customer satisfaction is key. 🌟But what happens when a guest complaint arises? It’s so important to equip staff with the skills (and confidence!) to handle complaints professionally, with empathy and efficiency. Not only does this improve guest experience, but it also helps to prevent negative reviews and increase customer loyalty. 💼 At VPTD, we understand the importance of providing quality effective training to hospitality staff, leaders, owners, and operators. Our Virtual Training Room course, Handling Guest Complaints with Confidence, is designed to help everyone on the team understand the value of being guest-focused, know how to prevent complaints before they happen, and feel confident to resolve issues. 💯 Studies show that complaints are best resolved the first point of contact. This means everyone on your team needs to be equipped. What is the cost to your business if your team is not equipped to resolve complaints? Negative reviews, loss of revenue, and decreased customer loyalty are just a few potential consequences. 🚫 But it’s not just about resolving complaints. This 90 minute course also covers how to prevent complaints from happening in the first place. By implementing the strategies discussed in the training, your team can proactively address potential issues before they escalate into full-blown complaints. 🛡️ Investing in your team’s training is an investment in your business’s success. By providing your staff with the tools and knowledge to handle guest complaints with confidence, you’ll not only be supporting your team, you’ll increase guest satisfaction and loyalty, reduce negative online reviews and guard against potential loss of revenue. 📈 Don’t wait until a guest complaint threatens your business’s reputation. Enroll your team in Handling Guest Complaints with Confidence today and see the difference for yourself. Visit our website for more information and to enroll in the course. Email mail@vptd.com.au or message us to set up team enrollments 📚 https://lnkd.in/g_HYRUf #GuestComplaints #CustomerService #HospitalityTraining #ServiceStandards #TeamTraining #VirtualTraining #StaffDevelopment #GuestExperience #BusinessSuccess

‘There is no need to gather everyone together who will gang up on you’ That was my boss reply to my attempt to improve tenant relations through better and open communication. As a trained hotelier, I believe customer service is imperative to establishing good relationships with tenants and shoppers. Subsequently, customer service became archaic, thus, I advocated the movement of customer care. You need to know the difference between service and care. Now, the industry has matured to understand the relationship between good customer care to the bottom line. Customer service is a given. Care for your customers give you a competitive edge and customer loyalty, don’t you think? Customer care is prevalence across the mall industry. Some industry do it better than others. Some just sucks. Have you had a bad taste of customer service with telcos? My personal beef is with Maxis. It has been providing signal service of one-bar for past two years. Of course, there is nothing they can do. I relied on the internet , that failed me for four days too. Of course, they cannot do anything. In short, basic customer service was provided, but without care. If you are still stuck in providing customer service instead of care, you’re carelessly behind.

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The Illusion of Service David Brock discusses how companies sometimes fall short of delivering genuine service, mistaking superficial actions for meaningful customer support. Dave urges a re-evaluation of service practices to ensure they meet customers' actual needs rather than just satisfying internal metrics. #customer #service #support https://lnkd.in/gbkCnMsT

Decline in Customer Service Quality: 🔔 In hospitality, the guest experience is paramount. ⬇ When understaffed, employees are stretched thin, leading to slower response times, forgotten requests, and overall diminished service quality. 😡 Guests may feel neglected, causing frustration and disappointment. 💲 Over time, this can erode trust in your brand. Hospitality thrives on personalized attention—when that’s compromised, it can severely affect customer satisfaction and loyalty. 💡 Investing in adequate staffing on a shift to shift basis using Apps like Find Larry ensures your team can deliver the level of service your guests expect, maintaining strong relationships and long-term business success.

Feedback on Customer Service Dear Albinder Dhindsa I recently had a disappointing customer service experience with your brand. I ordered adult diapers for my grandmother, but mistakenly chose a large instead of an XL. When I requested an exchange due to the urgency of the situation, I was told it wasn’t possible, despite it being a medical need at 10 PM. I chatted, I called, I requested, but like a AI I was given a standard reply on policies. I understand policies are important, but I was exchanging adult diapers, not a packet of cookies. Your brand has done a fantastic job building a solid reputation, BUT a little empathy in such cases could make a huge difference and enhance customer loyalty. Human-centered customer service, always stands out. A disappointed customer Who had not opened the pack and fortunately could find the size I needed at the local chemist at 10:28 pm. Blinkit

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