HSMAI New York City’s Post

Leading with Heart! In hospitality, it's the little things that make a big difference. A warm welcome, a listening ear, or an extra amenity can transform a guest's stay. To all hoteliers, remember: Your leadership sets the tone. Your team's passion fuels the experience. Every guest interaction matters. #HospitalityLeadership #HotelLife #GuestExperience

One of my favorite tools for hoteliers. David Lund can help you and your teams become experts in hotel finance. When each person in the hotel takes ownership of their finances, your property will no doubt be prosperous. This book is one of the best investments you can make for your teams.

When asked about how she handled the risks in starting her business, Michelle said, “If I knew then what I know now, I don't know if I would have done it, but at the same time, I am so glad that I did. For me, starting a business was a risk, but not starting the business was also a risk… There's never a good time. You have to start now. And it reminds me, there's a saying the best time to plant a tree is 30 years ago. The second best time is today. It's the same thing with starting a business. There's not going to be a perfect opportunity to start a business…why not now?” Michelle Jensen Session, Co-Founder, Aquarius Hospitality Solutions WATCH NOW: https://lnkd.in/eYuJpr5Y LISTEN NOW: https://lnkd.in/eHM4XhMD Michelle Jensen Session shares with David Kong of DEI Advisors her career journey and the personal mantra that guides her. She discusses her general approach to challenges, taking risks, as well as imposter syndrome. She offers networking and communication tips and shares her thoughts on personal empowerment. #diversityandinclusion #deiadvisors #leadership #hospitalityindustry #empoweringpersonalsuccess #dei #womeninhospitality

🚀 Increase Venue Profits with Alistair Jarvis’ Insights from Pub Leaders Summit 2024 🚀 We’re sharing key takeaways from Alistair Jarvis’ recent presentation at the Pub Leaders Summit 2024! Alistair walks us through the PERI Model—a structured approach that covers Planning, Execution, Results, and Improvement. He shares how to focus on the numbers that matter, establish realistic budgets, and monitor daily metrics to improve decision-making. If you're a venue owner or manager, these insights offer practical ways to improve profitability and efficiency in today’s hospitality landscape. Watch the video here to learn how to make your venue perform at its best: https://lnkd.in/gWM6hu2X #HospitalityIndustry #ProfitBoost #VenueManagement #PERIModel #OperationalEfficiency #AlistairJarvis #HospitalityLeadership

Service without hospitality is simply a transaction 😒 I've spent the last 30+ years in the hospitality industry. This TED talk is right on point. These same principles apply to all businesses - no matter the industry. When we become transactional in business or in life - we can NOT sustain success. We must put hospitality before service. That's the key to long term success in anything we do. Putting people first is the key to lasting business success. People before process. The main ingredient in any meal should hospitality. Service is a commodity. 🤔 Why should someone pick your business over someone else? What are your thoughts? Leave us an note in the comments. 👇 #leadership #innovation #upwork https://lnkd.in/gkYgd2w4

J. Willard Marriott’s journey started way back in 1927 with something as simple as a nine-stool root beer stand. But that wasn’t where his vision ended. He took that humble start and turned it into the Hot Shoppes Restaurant chain—eventually transforming it into what we now know as Marriott International. J.W. Marriott’s story is one of true evolution and adaptability. His success wasn’t just about growth; it was about staying true to the values that still define Marriott today. He had a talent for spotting trends, reshaping the business, and always putting people first. It’s those qualities that helped turn a small food stand into a global hospitality icon. Today, Marriott stands for so much more than hotels. It’s a brand built on values that have endured through the years, leading an organization that continues to innovate and set standards in the hospitality world. #EntrepreneurialJourney #MarriottLegacy #BusinessTransformation #Leadership #Hospitality #FounderFlip

“The perspective that I've learned over this past year is that we can do hard things well. Sometimes you think that was a tough year, that was a tough project, and it's going to get easier…you're growing from those hard times so that you're prepared for the next hard thing you do. And I've really learned that I can do that next thing. I can do that hard thing. And at the end of the day it's nice to see and realize that when the next hard thing comes, and I have that doubt, I can look back on this and go, oh, it will work out. It will be for the benefit of everyone.” Julie Arrowsmith, President & CEO, G6 Hospitality LLC Hospitality WATCH NOW: https://lnkd.in/eHHV9d5F LISTEN NOW: https://lnkd.in/eHTWpX7E Julie discusses with Rachel Humphrey of DEI Advisors her style of leadership, the biggest lesson she's learned over the past year, and how it will impact her moving forward. She shares her approach to public speaking, how she overcomes self doubts, and how staying fresh and learning the whole business helped her grow during her first 29 years at G6, eventually resulting in her current CEO role. Finally, Julie talks about managing business travel, finding time to refresh outside of work, and the underlying basis for her mantra of "be kind to everyone always." #diversityandinclusion #deiadvisors #leadership #hospitalityindustry #empoweringpersonalsuccess #dei #womeninhospitality #womenempoweringwomen

Elevating your casino's profitability, security, and guest satisfaction begins with excellent leadership. Learn how Gecko Hospitality can connect you with the top talent you need: https://lnkd.in/e9pt_ARF

The Heart of Hospitality Past week, I was going down memory lane. I remember, in one of my hotels in Arizona, there was a moment that perfectly showed what true leadership is all about. It wasn't just about what one person did, but about making a space where everyone could do their best. I always #believed in my team's potential. At every meeting, I made sure everyone could share their ideas on how to make our guests' stays better. Trusting their suggestions led to new services that guests really enjoyed. One holiday season was especially busy. The hotel was fully booked, and the staff felt really stressed. Instead of telling everyone what to do, I #empowered them and gave them the freedom to make their own decisions and the tools they needed. This made them feel more confident. To show my #appreciation, I organized a special dinner for the whole team. I thanked each person personally for their hard work and dedication. This made everyone feel valued and part of something special. Because of that, the team worked together with renewed energy, providing excellent service. This led to great reviews and more bookings, making the guests very happy. #Leadership in any #hotel isn't just about running the place; it's about creating a family-like environment where I believe in, empower, and appreciate everyone. How do you showcase your leadership in your business? Remember, great leadership isn't just about steering the ship; it's about inspiring your team, making impactful decisions, and driving growth. Ready to unlock your full potential and take your #business to the next level? Let's dive into your #growthstrategy with an empowering 1:1 session! If you're in, click the link below and let's have a strategy session! https://lnkd.in/g-6jdPnA #HotelManagement #BusinessGrowthMastery #BizLifeCoach #GrowYourBusiness #BusinessCoach #BizLifeCoachByTinaGill #GenerateHighLevelIncome #BusinessGrowth #HotelBusiness #HospitalityLeadership #HospitalityConsulting #HotelOwners #HospitalityManagement #AAHOA #Hospitality #Businessowners #BusinessWomen 

💫 Our event website is live! The Elevating Humanity Through Leadership #conference is a gathering of visionaries and pioneers, curious minds and brave souls, like you who are ready to explore the transformative power of leadership and harness it for a greater cause. Want to be part of something bigger than yourself? Check out elevatinghumanity.com. #EHTL #elevatinghumanity #retreat #leadership