Hub For Digital Excellence’s Post

At iQor, our AI Labs are running a number of experiments to enhance the SymphonyAI ecosystem. We see the early results of these experiments and how much meaning we can drive out of the customer interactions using GenAI models, offering actionable insights that allow for deeper personalization, better training, and ultimately an amazing customer experience.  It’s not just about meeting customer expectations—it’s about anticipating their needs and creating experiences that build lasting loyalty. These findings reinforce how pivotal AI has become in driving better customer experiences! https://lnkd.in/g3DRCG4s

🌟 Discover the innovative ways brands are using #AI to enhance customer experiences! In her insightful article for Customer Strategist Journal, Cara Rosner explores how AI is not only meeting customer expectations faster but also making every interaction smoother and more personalized. Don't miss out on this deep dive into the future of customer experience! 👉https://lnkd.in/gBkksx6D Encouraged by what you read? Subscribe to Customer Strategist Journal for more cutting-edge insights. #CustomerExperience #Innovation #TechTrends #CustomerStrategistJournal

How can brands plug the personalisation gap when it comes to CX? According to Medallia’s Nick Martin, it comes down to leveraging AI, gathering holistic customer insights, and embedding advanced analytics. Read more in Customer Experience Magazine

Personalization is key in today’s digital-first world, with 81% of customers preferring brands that tailor their experiences. Leveraging AI and machine learning, companies can offer personalized recommendations and seamless communication, ensuring customer engagement on their terms. Brands like Walmart and Stitch Fix use these tools to enhance search results and customer experiences. Discover how technology is shaping personalized shopping experiences in the shared article. #CustomerExperience #Personalization #AI #CustomerLoyalty

Continuing to share knowledge and grow in this important area! I’ve published a new article: "AI and the Future of Customer Experience: How Businesses Can Deliver Hyper-Personalized Journeys." 🤖 In this piece, I explore how artificial intelligence is transforming customer interactions and enabling companies to build hyper-personalized customer journeys. These innovations are shaping the future of Customer Experience, bringing businesses closer to their customers and enhancing loyalty. 📚 Link to the article below.

How can brands plug the personalisation gap when it comes to CX? According to Medallia’s Nick Martin, it comes down to leveraging AI, gathering holistic customer insights, and embedding advanced analytics. Read more in Customer Experience Magazine

Companies Are Failing At Customer Experience, New Study Shows: 'AI is incredibly powerful when deployed strategically, but at the moment it isn’t a magic bullet for customer experience' #customerexperience #AI #digitaltransformation #marketing #ecommerce https://lnkd.in/eXUfrx8v

Creating a personalized customer experience is vital to driving loyalty and growth. By integrating AI and data, brands can craft seamless interactions that delight their customers. This approach strengthens relationships and empowers businesses to meet customer needs effectively. Read more: #AI #Personalization #CustomerExperience

Unleashing the power of AI to elevate the customer experience

Is AI the future of customer experience? Our recent blog explores how AI can personalise interactions, boost satisfaction, and elevate your brand. Read now! https://lnkd.in/dX75D6vd #AIinCX #CustomerExperience #Systango #AItrends #AIdevelopment